Comfortable bed and great location. For platinum members, upgrade to a jr suite was welcomed. Came with coffeemaker and coffee in the room and 2 bottled water every day. Bath amenities good. Wi-fi was complimentary in the room, but at times slow. If need to, there are 2 computers in the lobby across from the check in area. Access to the mall is covered and starbucks is just out of the lobby area. Breakfast was included. The continental breakfast included so many items, that it was not necessary to ugrade the breakfast fot the meats. The upgrade is an additional $2.50. The staff in the breakfast room so friendly and efficient. The turner fisheries restaurant in the hotel is an great choice for dinner, wish I tried it sooner.

Stayed here for a week in early January and was given a room on the 35th floor. The views of the Charles river and city are really fantastic from the hotel, but everything else is just OK. The hotel is undergoing a renovation in the lobby area and I hope they're planning on giving the rest of the property a good scrubbing as well. The room was a good size and was cleaned daily, but never really felt clean. For example, dust was prevalent and the windows had stains from prior guests enjoying the view. Not a huge deal, but a lil bit of windex can go a long way!

A well located property in the Back Bay. The lobby and public areas are undergoing a face lift at the moment but it did not take away from the stay. Rooms are large and in very good condition. It is very close to both the Copley and Back Bay T-stations, convenient for getting around the city.

There are usually a lot of business travelers staying here, so getting an upgrade during high season is difficult, but the rooms are nice and the service is great. The location can't be beaten, being right in the heart of Copley, connected to both Copley Mall and the Prudential Center, and steps away from Newbury Street, the subway system (both orange and green lines are around the corner) and delicious food on Boylston street.