Stayed here again on business in Boston and would recommend, although with advice to Westin/Starwood management. First, this hotel is well maintained- clean, good rooms, comfortable beds, adequate toiletries, and attentive staff. Great location with access to the T, and walkable to the Back Bay and Boston Commons areas. Good for location and for business travelers. Has a nice pool and high end fitness center with lots of variety of equipment. This time the check in staff gave me the top (36th) floor which is a Starwood member floor, with a slightly nicer room than some others in the hotel, and small perks like 2 robes instead of 1, plus a stunning view of Boston and the Charles river. But, Starwood management, listen to what this hotel drawbacks were: hotel "business center" is composed of a couple of iMac computers located in the lobby that one couldn't print boarding passes from, and one couldn't do any other work on. So why are they even there? Another stupid surprise was that the hotel's public restrooms were access key only, so what's the point of that? Where are guests and conference attendees supposed to go, in the adjacent mall?
I would stay at the Westin Copley again, but Starwood get your act together about the hotel computers and public bathrooms.
Get something high and away from elevators.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 10, 2012
Thank you for taking the time to share your feedback after your recent stay at The Westin Copley Place. I am delighted that you had the chance to stay with us here in Boston. We cannot agree with you more on the location and view. Central to everything you need to do in Boston.
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The computers that you refer to is a temporary solution until we renovate the lobby in January and add a new technology center called the Haven in half the gift shop space...the gift shop is being renovated and updated as well...we contracted out for the business center, but we are taking it over as I beleive we will be able to add value and provide better service, so this is temporary. Regarding the lobby bathrooms, we lock them to keep non guests from using them, and either the concierge or the bell attnedants have a key for you to use...you can also use the restrooms in the restuarant/bar which are always open and just off the lobby.
Once again thank you very much. Your selection of The Westin Copley Place is very much appreciated. I realize you had many choices for hotels within the city, and I am grateful for your business.
We hope to have the opportunity of welcoming you and your family again the next time you visit Boston.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.