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“Great location and comfortable” 4 of 5 stars
Review of Taj Boston

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Taj Boston
4.5 of 5 Hotel   |   15 Arlington Street, Boston, MA 02116 (Back Bay)   |  
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Ranked #39 of 77 Hotels in Boston
Kopavogur, Iceland
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Great location and comfortable”
4 of 5 stars Reviewed September 17, 2013

When we arrived (during the evening, tired after a long flight) we had to wait some while for the staff to check us in plus they gave us a key to a wrong room - a room that was already occupied! So we were a bit annoyed for the trouble it gave us. Otherwise the hotel was very nice, comfortable and the location is perfect. We thought that the hotel lived up to our 5 star standards, taking into consideration that the hotel has a bit of an old style.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BostonTaj, Manager at Taj Boston, responded to this review, September 23, 2013
Dear Gudbjorg T,

Thank you for taking the time to provide feedback following your recent stay at Taj Boston! We would like to again offer our apologies for any inconvenience that you experienced due to the mishap during check-in. Otherwise, we were delighted to hear that you enjoyed the old-world charm of our hotel, and that it lived up to your 5 star standards.

We appreciated receiving your comments and we look forward to welcoming you back to Taj Boston the next time your travels bring you back to Boston!

Warm Regards,

Corinna Luebbe
Hotel Manager
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971 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Albuquerque, New Mexico
Top Contributor
64 reviews 64 reviews
55 hotel reviews
Reviews in 43 cities Reviews in 43 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed September 15, 2013

A curious hotel, currently owned by Taj, a subsidiary of the Indian Tata group. This grand old hotel was for decades the Boston Ritz Carlton, before a replacement Ritz was built and Taj purchased the building. This history is important, because it helps to explain what works, and doesn't with this hotel.

Pro: a grand building, great location. Price to room ratio is excellent- comparable luxury hotels are inevitably 40-50 percent more than he Taj by night. The staff are warm, personable and helpful. I'm sure than many have been here for decades. Rooms are clean, great sheets

Cons: nothing seems to have changed here since the Ritz moved out seven years ago. The air conditioning is old, creaky and inefficient. The light switches are a hodge-podge of different styles and brands. Heavy ornate gold fixtures, brass fireplaces, very faded and dated furniture, cramped bathrooms. Staying at the Taj is like visiting a rich, eccentric old aunt with a fancy penthouse in a dusty old building on the upper east side. Nothing wrong per se, but out of fashion.

Not sure I would stay here again, though the price was very fair. This place is in significant need of a major renovation and capital infusion.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavia
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 12, 2013 via mobile

We stayed there during our honeymoon.

Plus:
The location is fantastic: just in front of the park and city center.
I suggest to visit Beacon Hill and have a pizza at Toscano restaurant. It seems to stay in London!
Breakfast is very good and the building also nice and historic.
French room bar is very nice for a drink after dinner!
Staff is really kind, in particular Concierge.

Minus:
Parking cost 45$/day,
Rooms:
Unfortunately before booking we specified we were in honeymoon but they gave us a small and lateral room at 6th floor.
We asked inmediately for an upgrade.
The staff was very collaborative but i payed 120$ more for this.

Conclusion:
I espected more from a 5 stars in terms of care and excellent room quality, in particular vs honeymooners. It's really a missing for a high level hotel located in such an excellent place!

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BostonTaj, Manager at Taj Boston, responded to this review, September 13, 2013
Dear kono1,

Thank you very much for your recent review following your stay with us at Taj Boston. We were pleased to hear that you enjoyed our fantastic location and that you enjoyed our food and beverage offerings including our breakfast and acclaimed Bar. We were also happy to hear that you enjoyed our staff, especially our knowledgeable concierge!

We were disappointed to hear that you were not pleased with the room that you initially booked, but we are pleased to hear that our front desk staff was able to accommodate an upgrade for you, at a small price.

We thank you again for taking the time to provide your feedback and we hope to welcome you back to Taj Boston in the future!

Warm Regards,

Corinna Luebbe
Hotel Manager
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Swansea, United Kingdom
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 11, 2013

This hotel used to be the Ritz and still has the old style in its public rooms. The beds were remarkably comfortable. The staff were pleasant and helpful. The hotel is in an attractive part of central Boston right across from the Public Garden.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpierce64
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 10, 2013

I arrived late and was treated very well. The room was a little dated but elegant, comfortable and clean. The hotel also charges for internet which in this day and age I don't agree with but otherwise I have no complaints. The staff was also very polite and helpful. I would absolutely return on my next trip to Boston.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol Stream, Illinois
Top Contributor
69 reviews 69 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 9, 2013

When I read the negative reviews about the Taj Boston, I was apprehensive that I was about to start our vacation there. Well, we just spent 2 nights there and those reviews could not have been more wrong. We fell in love with the Taj from when we arrived to when we left. We had a corner room with 2 wonderful views. Hotel is strategically located across from the Boston Public Gardens, dining, transportation, and many sights. The service was great from the curb on. Housekeeping even gives you slippers along with chocolates and water when they do your nightly bed turndown. We really felt pampered. Well worth the price. We'll definitely be going back next time we're in Boston.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BostonTaj, Manager at Taj Boston, responded to this review, September 13, 2013
Dear Frank_and_Valerie,

Thank you so much for your lovely review following your recent stay at Taj Boston. We could not be happier that you gave us a chance, despite some mixed reviews that you may have found online. We are even more delighted that you felt pampered and absolutely loved everything about your Taj experience from start to finish, from our ideal location to our turn down service.

We sincerely thank you again for taking the time to share your kind words. We look forward to welcoming you back to Taj Boston the next time your travels bring you back to Boston!

Warm Regards,

Corinna Luebbe
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 8, 2013

I just checked out from the Taj Boston on 9/8 and will not be returning again. Was in Boston for a a few days to attend a wedding, thought that it would be nice and convenient location, and the 5 star would nice. The hotel was mediocre, but what really made me upset was the terrible employees.
Throughout my stay I had dealt with manager Amit, and he had no idea what he was doing. I was shocked that a manager at a 5 star hotel could not speak proper english and was so unprofessional. Amit had food stuck in his teeth while talking to me and did not seem interested in my concerns. At check in I had inquired about upgrading to a suite and he informed me that it was not worth my money at all, this man was degrading his own place. When I informed him that the Taj didn't seem to have everything shown online, he was hinting that if I had wanted he could arrange me to go to a cheaper hotel with his personal discount. Soliciting at its finest! The next day I had asked him where the ATM machine was, he was sending me all the way to Newbury and Dartmouth, while there was one in the lower lobby! Amit really did not know what he was doing.

I would recommend all to stay away from this place. If this is how the management is, what can be expected from this place!

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BostonTaj, Manager at Taj Boston, responded to this review, September 19, 2013
Dear Adam Y,

Thank you for taking the time to provide your feedback regarding Taj Boston. We were extremely troubled to read your comments detailing your experience with one of our managers. Due to the specific nature of your remarks, we would welcome the opportunity to speak with you on the phone to further understand the situation.

Please contact me at 617-536-5700. I look forward to speaking with you.

Warm Regards,

Corinna Luebbe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Taj Boston

Address: 15 Arlington Street, Boston, MA 02116
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#27 Luxury Hotel in Boston
#35 Business Hotel in Boston
#36 Romantic Hotel in Boston
#45 Family Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Taj Boston 4.5*
Official Description (provided by the hotel):
Taj Boston, the Crown Jewel of Boston Hotels, occupies the city's most prestigious address at Arlington and Newbury Streets. Renowned for its classic style and award-winning service, this 1927 landmark hotel overlooks the picturesque Public Garden with swan boat rides and the Boston Common's ice-skating at Frog Pond. Surrounded by art galleries, boutiques and restaurants, the hotel is ideally located near the Theatre District, historic sites, shopping at Copley Place and the Hynes Convention Center. ... more   less 
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Also Known As:
Taj Boston Hotel Boston
Taj Hotel Boston
Boston Taj Hotel

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