I am a member of "The Leading Hotel's of the World" club and picked the Taj because of that. I asked my assistant to book the hotel. When I arrived, I gave them my card, and was told they could not upgrade me because the reservation was not made through the proper web site. They explained the rules, and I said OK, but they also entered my number into the system. The benefits are supposed to include an upgrade based on availability, breakfast, and free internet. When I checked out the next day, I was surprised to find out they would not honor ANY of the benefits. I explained that is why I chose this hotel. They politely smiled and gave me the bill. They even charged me 10.95 X 2 because I logged in with my laptop and ipad. I said had I known I was paying extra for that, I would not have signed in at all. They did remove one of the $10.95 charges.
My point is that I was a returning customer in an expensive 5 star hotel, and it would have been so easy to simply comp the breakfast and internet. I would have been telling everyone what a great hotel they are. Instead, they stuck to the rules instead of common sense and good service.
In addition, my room was a bit worn (room 405) The bathroom was VERY small and in need of paint touch up. The bed dust ruffle was littered with black scuff marks. It just felt a little worn given the reputation and what I was expecting.
The location is FANTASTIC, the lounge very comfortable, and the food service excellent.
All in all, as I titled this, good, even very good, but not the GREAT I expect from Taj.
- Official Description (provided by the hotel):
- Taj Boston, the Crown Jewel of Boston Hotels, occupies the city's most prestigious address at Arlington and Newbury Streets. Renowned for its classic style and award-winning service, this 1927 landmark hotel overlooks the picturesque Public Garden with swan boat rides and the Boston Common's ice-skating at Frog Pond. Surrounded by art galleries, boutiques and restaurants, the hotel is ideally located near the Theatre District, historic sites, shopping at Copley Place and the Hynes Convention Center. ... more less
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- Also Known As:
- Taj Boston Hotel Boston
- Taj Hotel Boston
- Boston Taj Hotel