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“Superb location with comfortable lodging” 4 of 5 stars
Review of Taj Boston

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Taj Boston
4.5 of 5 Hotel   |   15 Arlington Street, Boston, MA 02116 (Back Bay)   |  
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Special Offer
$100 Hotel Credit
Ranked #41 of 77 Hotels in Boston
Lawrence, Kansas
Top Contributor
231 reviews 231 reviews
31 hotel reviews
Reviews in 52 cities Reviews in 52 cities
73 helpful votes 73 helpful votes
“Superb location with comfortable lodging”
4 of 5 stars Reviewed January 19, 2013 via mobile

Located across from the Boston Public Gardens, the Taj Boston reflects elegant comfort and old-world accommodations. I selected the hotel because of its proximity to my meetings. The building's architecture has lots of brass, dark woods, marble, and subdued lighting. Not my style, but perfectly acceptable. The room, large for an urban hotel in the central area of a large US city, had a comfortable, smallish bathroom, a large walk-in closet, a spacious, comfortable bed, small desk, and an easy chair. With large windows facing the street, the room was filed with sun during the day and offered a magnificent view of the Boston skyline and buildings. The complimentary, nightly turn-down service was a welcomed feature. Wi-Fi is available, but not always reliable. For those who jog, make sure you venture across the street and enjoy the splendid park, even in Winter. I also appreciated the closeness to Copley Square and the restaurants and shops on Newbury St. A metro station is also conveniently located a block from the hotel. Two slight complaints: the keys issued often malfunctioned and became a nuisance, but the staff was always helpful and attentive in this. And second, the overzealous doormen hovering were not helpful, although some patrons did avail themselves of these services. I would recommend the hotel for its comfort, elegance, and location.

Stayed January 2013, traveled solo
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1,084 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 17, 2013

We stayed at the Taj for two nights last week - one on our way to Vermont, and one on the way back. On the first night the hotel was nearly empty and we were upgraded, which was lovely, but the bellman took over 45 minutes to bring us our luggage. When we called down to check up on our belongings we were told he was "on his way," and when he finally arrived he blamed us for changing rooms. After we checked out they charged us for someone else's minibar usage. Because we were not able to check our credit card statements while skiing, by the time we found the error the front desk told us they couldn't reverse the charges.

On our second visit our room key console stopped working, and stayed broken for 24 hours. We had to go down and get new keys every time we left the room - you would think that by the sixth time someone would have been there to fix the console, but no. The light over the mirror in the sink flashed like a disco ball. I found someone in housekeeping and asked them to change it - again, to no avail.

This hotel has a nearly perfect location, a lovely bar, and nicely appointed rooms, but these little touches made us decide to stay elsewhere on our next Boston jaunt.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Shaker Heights, Ohio
Top Contributor
64 reviews 64 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 16, 2013

We just stayed at the Taj Boston for two nights and had a great stay. Beautiful, big room overlooking the public park. (we could see the swan pond, bridge, Washington statue, Beacon Hill, Financial District). Great location, and we walked everywhere - Newbury is around the corner, Copley Sq a 10 minute walk, Freedom Trial nearby, great restaurants, etc. Can't imagine a better location! The lobby is pretty, the bar is awesome (cozy place to get a drink before going out) and the staff is friendly. Did not eat here, but if the bar service is any indication, the food is probably good, too. The bathroom was big, marble and had a lot of extras. I agree with another poster that there could be more outlets, but we managed. The rooftop is cool - you can see the whole city. The rooms are pretty quiet, despite being right on Arlington. I would definitely stay here again and highly recommend it!

Room Tip: Pay the bit more for the parkview rooms - they have huge bay windows and the view is amazing!
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 12, 2013

We stayed at the Taj for thanksgiving (I know, a little while back) and we loved it. We has found a deal with an advertisement and got a cheap price that included a free continental breakfast and $80 dining credit.

The Taj is very classy. Being the former Ritz Carlton, it still has a lot of the decorations and features. The rooms were generously sized, bright, clean, but a little old. The bathroom was a little small but was completely marble, truly beautiful. The staff treats everyone like a king and gives you free (and delicious) chocolates within 30 mins of you arrival (a very pleasant surprise). The hotel has a nice fitness facility but does NOT have a swimming pool (too old to have one).

The dining, as to be expected from most luxury hotels was very expensive. We went for the Thanksgiving dinner which had things on the menu that I had not even heard of. The food was beautiful and tasted even better.

The hotel is right on Boston common and in the fall is probably the best place to be. You could spend a whole day in the park alone. The hotel is also located right between Back Bay and Downtown within a walking distance of most attractions.

Overall, our stay was very nice, if you find a good deal, please give this hotel a try!

Room Tip: Get a view of Boston Garden (obviously!)
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Hartford, Connecticut
Top Contributor
86 reviews 86 reviews
31 hotel reviews
Reviews in 46 cities Reviews in 46 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 11, 2013 via mobile

Taj has a great location and ambiance. Only criticism is there need to be more electrical outlets near the bed.

There is a luxury feel to your stay. Shoeshine service is excellent. Hotel is right on Newbury street which is a great place to hang out, grab food and shop.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 8, 2013

The Taj is in a great location, and we found the service attentive and professional. I would stay there again, but not as a first choice in Boston. The public areas of the hotel are very nice and charming in an old-school way, but the rooms are getting shabby and could use a renovation. We were there for a conference and paid a low conference rate, so I assume we were given one of the less desirable rooms. I'm not positive about this, but it looks like there are two parts to the hotel, and we were in the older part. Maybe the newer rooms are nicer. Anyway, our room looked out on the alley and adjacent building. There was a cold snap during our stay, and cold air poured into the room from the old, unglazed windows. The carpet was stained, as was the upholstered chair in the room. There was just one small, overhead light in the part of the bathroom with the shower, and it was really quite dark with the shower curtain drawn (I couldn't read the labels on my shampoo & conditioner). The bathroom (separate shower/toilet and vanity areas) was large, but most of the space is wasted and it's a far cry from the luxury space you see at most mid/high-end hotels these days. usually I love to take a bath when I'm at a hotel, but I didn't here--tub was old, shallow and just not nice.

It wasn't so bad that we were uncomfortable, and I would stay at the Taj again for its great staff and convenient location. But our room was definitely showing its age, and the decor and furnishings are crossing the line from simply being dated to worn out. Time to invest some money in this property, Taj!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TajBostonManagement, Manager at Taj Boston, responded to this review, January 10, 2013
Dear CDN_abroad_2010,

Thank you for leaving your review here on TripAdvisor and for staying at the Taj on your recent business trip to Boston! I am happy to hear you were pleased with our central location and professional service.

I am very disappointed to hear we were not able to exceed your expectations during your stay. For our groups, the room type provided is not dictated by the room rate, but rather the availability of the room category type on the day of check-in. I do apologize you were not satisfied with the condition of your room. We are currently working on a number of updates including new carpets in our guestrooms. I apologize you were not given a room that had received these updates yet.

Thank you again for staying at Taj Boston. We do hope you will choose to stay with us again so that we can exceed your expectations!

Kind Regards,

Taj Boston Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 3, 2013

I stayed at the Taj for just one night - Friday December 7th 2012 - with my girlfriend. We chose the location as being central to the fun spots in downtown Boston, and right next to the Common if we felt like a walk. The interior is very classy, nice entry hall, corridors, stairs etc. We went up to our room on the 4th floor and had a partial view of the common and adjacent Newbury street. The room was very comfortable, reasonably-priced, and best-of-all had a large deep bath - one of my touchstones of a hotel is the bath - and this one was very enjoyable with lashings of hot water. Before going out for dinner we went down to the stylish The Bar on the ground floor, and had a very nice wodka Martini and a bowl of tasty clam/corn chowder to keep the wolves at bay. Our friends turned up and we went out to a nice dinner at an Italian restaurant in the North End. Got home late and hit the hay in the very crisp and comfortable bed - my other Hotel touchstone.
Next morning we got up at about 10am and went for a tasty breakfast in the hotel's restaurant The Cafe with a nice viewpoint looking out at Newbury street.
I found the hotel delightful, reasonably priced, wonderfully located and offering excellent service - I would not hesitate to stay there again, or recommend it to my friends and family.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Taj Boston

Address: 15 Arlington Street, Boston, MA 02116
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#28 Luxury Hotel in Boston
#37 Romantic Hotel in Boston
#39 Business Hotel in Boston
#44 Family Hotel in Boston
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Taj Boston 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Taj Boston, the Crown Jewel of Boston Hotels, occupies the city's most prestigious address at Arlington and Newbury Streets. Renowned for its classic style and award-winning service, this 1927 landmark hotel overlooks the picturesque Public Garden with swan boat rides and the Boston Common's ice-skating at Frog Pond. Surrounded by art galleries, boutiques and restaurants, the hotel is ideally located near the Theatre District, historic sites, shopping at Copley Place and the Hynes Convention Center. ... more   less 
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Also Known As:
Taj Boston Hotel Boston
Taj Hotel Boston
Boston Taj Hotel

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