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“Great location, splendid pool and work-out area.” 4 of 5 stars
Review of Sheraton Boston Hotel

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Sheraton Boston Hotel
4.0 of 5 Hotel   |   39 Dalton Street, Prudential Center, Boston, MA 02199 (Back Bay)   |  
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Breakfast for 2 Included
Ranked #49 of 77 Hotels in Boston
GreenLeadersSilver level
Denver, Co.
Top Contributor
65 reviews 65 reviews
7 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
“Great location, splendid pool and work-out area.”
4 of 5 stars Reviewed yesterday NEW

My daughter, grandson and I stayed here for a conference my daughter was participating in at the Convention Center. We had a suite with a convertible couch in the living room and a large TV in both rooms. It was spacious and light and airy with a great view of the city. We were given the option to opt out of daily housekeeping in exchange for a $5.00 (for each day we accepted) coupon for the Starbucks on the main floor. That was a good deal as we didn't need to have our sheets changed everyday and anything we needed was graciously offered to us by the housekeepers doing their rounds.
The location, as mentioned by others, is very convenient. It is attached to both the convention center and the Prudential center. As the weather was cold during our stay, my grandson and I were happy not to have to be outside but could wander the Prudential Center shops and food court. The T is also accessible from inside the Prudential Center.
We also spent lovely time in the swimming pool, which is full size and attached to a splendidly equipped work out area.

Green Features: High marks for their environmentally-friendly practices. There is a towel re-use program and you are offered the opportunity not to have daily housekeeping and sheet changing in exchange for a $5.00 certificate to the main floor Starbucks.
  • Stayed November 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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406 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Belfast
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for one night and was really impressed. However check in had a VERY slow queue and no one manning SPG desk. It took 15 minutes of waiting before I had got to the counter. Other than that great hotel and great location.

Room Tip: I was on 14th floor and it was great. I think this is a SPG Club Level floor. Did not visit lounge.
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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St. Louis
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is one big hotel located in the heart of Boston and right next to the Hynes Convention Center. It does what it needs to do quite well. Service is efficient. What you need is there. Rooms are very clean and quiet.

Why 4 stars and not 5. Well it is pricey for what you get but that is the cost of location. Also--I know this is nit-picky but for hotels where people are going for business and may need computer work done--why do desk chairs not include arm rests. Frankly is this par for the course but it just kills my shoulders to have to work on a computer and keyboard and mouse without armrests!!!

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane Australia
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

Arrived late at night ,check in was quick, staff friendly. No one to assist with luggage which I thought was odd ,but we managed.
Room large ,comfortable beds, wonderful pillows.
Hop on hop off bus available at front of hotel which was very handy.
Had buffet breakfast which was average but there was a Starbucks in the hotel which served good coffee.
There is a shopping mall attached to the hotel, which is great in the cold weather.
I would recommended this hotel to anyone going to Boston.
We stayed 3 nights.

Room Tip: Any room would be okay for a short stay. We had a room on a higher level which had good views.
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  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Stevens Point, Wisconsin
1 review
5 of 5 stars Reviewed 3 days ago NEW

Recently, a group of educators from Central Wisconsin had the privilege to attend a conference held at the BSDR. From the moment we arrived to the moment we left, the service, accommodations, food, social areas, etc., were some of the best we'd had.

In particular, a thank you and congratulations to the concierge services, and in particular to Alaina. She was engaging, attentive, heard and listened, provided, and followed-up with every request made. Alaina is exceptionally talented in the hospitality industry, and if you have the opportunity/need to utilize the concierge services, ask for her.

Great stay all around. Thank you!

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Providence
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This used to be my favorite hotel but for the past year or so I have been staying at a competitor hotel because this Sheraton does not recognize Starwood Preferred Guest. I decided to try it again over the Thanksgiving weekend. I arrived to a nearly empty lobby and the receptionist explained that it was a really slow weekend for the hotel (only 2 receptionists on duty). I nicely asked if I could receive a Starwood gold room upgrade and got the standard answer for this hotel that nothing was available. I asked for access to the club room and was told it would be $30 per day (for just 1 person!). This property never fails to disappoint as the most ungenerous and stingy Starwood property that I have stayed in. The standard answer to any upgrade request is a polite "no". I really like everything else about this hotel except for their policy of not recognizing the Starwood Preferred Program.

  • Stayed November 2014, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tokyo, Japan
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Check in , got a very nice room with excellent views of the river.(SPG Platinum upgrade to a suite)
The location is in the center of the center.
For the price the value really good value.
Not everything is perfect but overall good experience and recommended.

Room Tip: Ask for room with river views
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Boston
#30 Luxury Hotel in Boston
#35 Business Hotel in Boston
#50 Romantic Hotel in Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Official Description (provided by the hotel):
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton

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