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“Boston break” 4 of 5 stars
Review of Sheraton Boston Hotel

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Sheraton Boston Hotel
4.0 of 5 Hotel   |   39 Dalton Street, Prudential Center, Boston, MA 02199 (Back Bay)   |  
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Ranked #58 of 77 hotels in Boston
GreenLeadersSilver level
London, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“Boston break”
4 of 5 stars Reviewed November 28, 2012

Location.
Excellent location.2 minute walk from the T(underground transport). Adjacent to mall and shops. 2 minute walk from Boyston st.
Check in.
Efficient, and fast.
Rooms.
Comfortable beds. Relative to US, tv ok, not great selection. Room -moderate size. Bathroom very small, rather tired. Stayed in river view room on 11th floor.free Internet in hotel lobby.
Staff.
All friendly enough, efficient , helpful and professional.
If you want a comfortable, reliable and centrally located hotel, for a mid level price, I'd recommend.

Room Tip: Go for river view, away from rather noisy ice/ vending areas.
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHotelMgr, Manager at Sheraton Boston Hotel, responded to this review, January 8, 2013
Thank you for your review. I am glad to learn you were able to benefit from our perfect location in the heart of Boston’s Back Bay area. Our staff works hard to make sure each guests experience is truly special. I’m delighted you felt our support and genuine care for you. I’m also excited to share with you that we are in the process of implementing all new high definition programming over the next 2 weeks. I look forward to showcasing our television enhancements with you during your next visit. We hope to have the opportunity to welcome you back again soon.
Best Wishes,
Charmaine R. Taylor, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (506)
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Edinburgh, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 27, 2012

Just returned from a four night stay at the Sheraton, Dalton Street. Great situation lots of shops and restaurants on your doorstep. Room was very clean and had all of the facilities we needed, beds very comfortable, bathroom a bit small though. The only negative we experienced was that the soundproofing between the rooms is not that great. We were kept awake until about 3 am on our first night with the people next door talking, they were very loud, they also tried to get into our room through the connecting door. Not great to be woken up at 3 am to the sound of someone trying the lock and door handle of a connecting door. Luckily they were gone the next day.

Reception staff helpful and there is free wifi in the reception area.

I would return to stay at this hotel.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHotelMgr, Manager at Sheraton Boston Hotel, responded to this review, January 8, 2013
Thank you for taking the time to share your feedback. I’m glad you were able to take advantage of our prime location in the Heart of Back Bay. However, I am disappointed to learn about the noise you encountered during your visit. You will be happy to know that we are in the process of enhancing our soundproofing for all of our connecting rooms. I look forward to sharing the improvements with you on your next visit. . I’m glad you had an overall positive experience. I look forward to welcoming you back soon!
Best Wishes,
Charmaine R. Taylor, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly, Massachusetts
Top Contributor
100 reviews 100 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 26, 2012

Very convenient location for Boylston St & Fenway area. Rooms and bathrooms a little small and tight, but nice views from high rise. Can get very busy and expensive if there is a conventiion in town or event at the hotel. Staff very nice and helpful.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHotelMgr, Manager at Sheraton Boston Hotel, responded to this review, January 8, 2013
Thank you for your review of the Sheraton Boston Hotel. We’re delighted you had a great experience, and look forward to seeing you on your next trip to Boston. Thank you for staying with us.
Warm Wishes,
Charmaine R. Taylor, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
milano
Top Contributor
101 reviews 101 reviews
17 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 25, 2012

I liked the hotel, it is linked to a mall, there are plenty of restaurant around and shopping opportunities. It is also close to downtown Boston. Only negative side, my bathroom was really small.
There is also a decent indoor pool and a great gym.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHotelMgr, Manager at Sheraton Boston Hotel, responded to this review, January 8, 2013
Thank you for sharing your comments with our community. I am thrilled you enjoyed the location of the hotel, in the heart of Boston’s Back Bay. Thank you for staying with us and I hope to see you back soon!

With Warmth,
Charmaine R. Taylor, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utah
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 22, 2012

This hotel offers the best location for individuals attending events at the Hynes convention center. It is literally steps from it and you do not even have to go outside. It is also connected to a large indoor shopping plaza with excellent stores. You are walking distance from Newberry Street. The rooms are small as are bathrooms and not very exciting. The concierge floors have a healthy terrific breakfast and in the evening complimentary appetizers.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHotelMgr, Manager at Sheraton Boston Hotel, responded to this review, January 8, 2013
Thank you for sharing your comments with our Trip Advisor community. I am glad you were able to benefit from the location and amenities our hotel has to offer. I look forward to welcoming you back soon!
Best Wishes,
Charmaine R. Taylor, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2012 via mobile

Stayed here for 4 days. Very clean, staff were great. Hotel is connected to Hynes which was great. Good shopping and food choices. Highly recommend. Lobby Starbucks and bar was convenient. Trolley stop outside was great to get to all Boston attractions. For $37, good for all week and comes every 15 minutes

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHotelMgr, Manager at Sheraton Boston Hotel, responded to this review, January 8, 2013
Thank you for sharing your review and rating with our TripAdvisor community. It’s wonderful to learn you had such an enjoyable stay with us. I am thrilled you were able to take advantage of our location and facilities. Our team works hard to make every experience special and I am happy you were able to feel that. I look forward to your next stay with us.
Warm Wishes,
Charmaine R. Taylor, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 22, 2012

This hotel had a perfect location. Large hotel but extremely well positioned, right next to a large shopping mall. Absolutely beautiful decor throughout the hotel, large reception and meeting area, nice bar, fabulous leisure facilities. Our room was very spacious indeed and the bed was probably one of the best I have slept in, the bathroom was well equipped and spacious. The view from our room over Boston was incredible. Reception staff were very helpful. We stayed here during Sandy and were unable to fly to our next destination as the airport was closed and staff were extremely helpful ensuring we were able to stay on until able to fly out. The only downside of our visit to this hotel was the attitude of one particular lady working in the bar, instead of having a rolling 'bartab' she insisted on us paying each time we ordered a drink making us feel as if we were going to abscond at any moment without paying! Not good customer service. Apart from this I would certainly recommend this hotel to anyone wanting to visit Boston as it was ideal for shopping, sightseeing,eating out and relaxing.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonHotelMgr, Manager at Sheraton Boston Hotel, responded to this review, January 8, 2013
Thank you for taking the time to review our hotel. I am delighted to learn you were able to benefit from our location and amenities during your stay. Your safety and security is our primary concern, and I’m glad to know our team provided a warm and comfortable atmosphere during Hurricane Sandy! I apologize for the service you received at our bar - we’ll be sure to use your helpful feedback as a training tool for this team. I certainly hope you have the opportunity to visit us again in sunnier weather. 
Warm Wishes,
Charmaine R. Taylor, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Green Hotel in Boston
#33 Luxury Hotel in Boston
#47 Family Hotel in Boston
#52 Romantic Hotel in Boston
#59 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Boston Hotel 4*
Official Description (provided by the hotel):
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton

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