I want to say upfront that I am pretty sure the hotel had just changed over to new management including a major overhaul. The customer service was excellent. The desk staff were extremely nice and went out of their way to be helpful. Then the figurative bugs reared their heads (there were no actual insects during my stay). My key card would only open my door once every 10 tries or so. I went to replace it and the new one did the exact same thing. Maintenance showed up and their key worked fine (not a Revere branded fancy one), so they came back with a plain keycard that did work. There was still construction going on, which wasn't loud, but did show where some things were being replaced. The elevators were supposed to require a keycard to get to the guest floors, but that wasn't set up yet either. More importantly, the beds weren't nearly as comfortable as the Hampton Inn in Cambridge where stayed on the other part of this trip. My towels were not replaced with the same number the second day, so I had to get more. The towels had some stains on them, which is not comforting to me. I'm not too picky (I swear), but with such high end decor and desk service, I had very high expectations.
I think once the kinks are worked out, this will be a very nice hotel. I may have caught them in the transition scramble. Oh, the only other issue is that you can/will easily miss the place if you aren't looking carefully. The sign is not very prominent. On the plus side, the restaurant in the hotel was great for lunch. I was impressed.
- Official Description (provided by the hotel):
- Discover a destination that redefines luxury and puts its own spin on the Boston experience. Just a stone’s throw away from the Commons, our boutique hotel takes inspiration from the city’s rich history while reveling in the unpredictable. Each space at Revere complements the next, allowing you to create your own unique and original Boston experience. Our spacious guestrooms will be your hub from which to experience the rest of Revere. Stage a groundbreaking production in one of our innovative venues. Propose a toast to the nights you’ll never forget in The Emerald Lounge. Indulge in the true taste of New England with one of Rustic Kitchen’s authentic entrees. Explore a completely new side of Boston. ... more less
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