We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Home from home” 5 of 5 stars
Review of Four Seasons Hotel Boston

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Four Seasons Hotel Boston to your Saves list
Four Seasons Hotel Boston
5.0 of 5 Hotel   |   200 Boylston St, Boston, MA 02116 (Back Bay)   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Special Offer
Bed and Breakfast
Ranked #4 of 77 Hotels in Boston
London, United Kingdom
Top Contributor
84 reviews 84 reviews
48 hotel reviews
Reviews in 39 cities Reviews in 39 cities
24 helpful votes 24 helpful votes
“Home from home”
5 of 5 stars Reviewed May 1, 2014

After a long frustrating airtrip , how wonderful to be welcomed like a friend , smiled at and cossetted . I love this hotel - beautifully tidy rooms with all the right bits and pieces , a great shower , big comfortable bed , and just a feeling of pride that lifts your spirits . The bar is buzzy , very helpful staff , good cocktail list , great breakfast list ( expensive ) they even gave my business partner two cuddly toys for his daughters ...bliss for family and business alike - they really care

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, May 15, 2014
Thank you for your review, which my colleagues and I found very touching because each staff member—whether in dining, front services, valet, housekeeping, engineering, or any other department—truly cares about each and every guest; we absolutely judge our success on being able to make every guest feel like family. No two guests are alike, and one of our great pleasures is attending to the unique requirements and interests of each guest while they are in our care.

Thank you for sharing your kind thoughts about your visit, and for making our Boston Hotel a part of your New England business travels. All of us at Four Seasons Boston hope we can welcome you back real soon…and that your next flight is an easier one!

-Awet Sium, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

978 reviews from our community

Traveler rating
    772
    129
    46
    20
    11
See reviews for
281
244
43
301
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Concord, New Hampshire
1 review
5 of 5 stars Reviewed April 30, 2014

An absolutely outstanding experience in customer service from the moment we arrived with the valet to the moment we checked out! Very child friendly and accommodating. This stay exceeded our expectations!

Room Tip: request a view of the public gardens
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, May 12, 2014
Thank you for taking the time to share your experience with us. We're delighted that your stay at our Boston hotel exceeded your expectations from the moment that you arrived. That is the greatest compliment of all! We hope to welcome you back in the near future.

-Awet Sium, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 30, 2014 via mobile

We were expecting more from such hotel. It is not possibile for such hotel to differentiate between normal and fast wifi, the second one being at a hefty cost! The lack of a proper breakfast is not appreciated. Even for an expensive hotel, we found unaccebtable that you needed to pay about 20 dollars for a basic service. Overall, services were below the expected standards for such an hotel.

Stayed April 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, May 5, 2014
Thank you for your candid feedback. We assure you that your comments are taken seriously and I have shared your feedback with our IT and Food and Beverage departments. I invite you to reach out to me directly at awet.sium@fourseasons.com or 617-351-2008 to learn more about your experience. I look forward to hearing from you.

-Awet Sium, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mystic, CT
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 29, 2014

Can't say enough good about this hotel. We stay there annually during the Boston Marathon. Great location. Staff was very attentive and friendly. Applauding the marathon runners as they return to the hotel (in the lobby) is a very nice touch!

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, May 14, 2014
Thank you for reviewing our Boston hotel. The Boston Marathon is a favorite event for our employees to take part in, especially our cheering squad! We're delighted that you enjoyed every aspect of your experience this April. Your loyalty is very much appreciated and we look forward to welcoming you back for next year's Marathon, if not before.

-Awet Sium, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwich, CT
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 28, 2014

I received some Sunday afternoon Red Sox tickets through work and I wanted to take my 3 year old son to his first game at Fenway along with my wife. Rather than make a long day trip from Connecticut, we decided we would go a day early and make a weekend out of it. I have stayed in other Four Seasons in the past and I knew this was where I wanted to stay for the night.

Check-in around 4pm on Saturday could have been quicker, there was a small front desk with only 3 people working, but I think only 2 of them were actually checking people in. So this took longer then we would have liked after a long trip in the car. They did have a small wagon full of stuffed toys and offered on to our son, which he was very pleased with. This was a nice touch.

Our room was on the 7th floor and overlooking Boston Common. The room was absolutely comfortable and spacious as you would expect and the view of the park and the statues was wonderful.

I was in the mood to do absolutely nothing but enjoy the hotel. My wife went out shopping locally and had quite a nice time walking through the lovely neighborhood and checking out the shops. I took my son to the pool upstairs. We had a total blast in the pool, it was just shallow enough in the low end for him to stand, and there were plenty of noodles and swim boards for him to play with. There was also a large jacuzzi, but I didn't get a chance to use it. The pool also looked out over Boston Common through large windows and all of this natural light was very nice. There were a few lounge chairs and tables/chairs near the pool as well for relaxing or ordering food.

That evening we decided to have dinner in the bar area of the Bristol Lounge. I didn't have any prior reservations, so I called and put us on the waiting list around 730pm, they called back about 25 mins later with a free table. It was perfect for us. In the bar area, so there was plenty of action, and this way no one would pay attention to the 3 year old who was having a good time with his toys and the crayons and coloring paper they provided. The seating for our table was an L-shaped leather couch with some pillows, and this was very comfortable, especially for our son. The food was very good and the martinis were as well. There is definitely very good people watching in the lounge.

Bedtime - my big (and only) complaint about the entire stay is the fact that our room was directly across from the elevators. While I believe the hallways were all carpeted, the area between our room and the elevators was not. This meant that any conversations people were having as they came off the elevator echoed loudly into our room all night long. We were woken up on 3 separate occasions that night by people coming off the elevator chatting or having a laugh. Next time I will be sure to ask to be put further away from the elevators.

Bathtime - the hotel typically supplies L'Occitaine toiletries which are very nice, but I have stayed in other locations where they offered Bulgari. I called housekeeping about this, and they had a nice lady deliver the full line of Bulgari toiletries on at tray in about 10 minutes.

Sunday morning I had a nice workout in the gym which is very well equipped while my wife took my son swimming. We ordered breakfast at the pool and it arrived in under a half hour. During that time I had some of the complementary fruit infused water from the gym, some complementary coffee from pool side, and read one of the complementary newspapers. The breakfast was excellent, but they made one mistake. I ordered 2 eggs, they only brought one. I informed the pool attendant who took our order who apologized profusely (not a big deal) and the remaining egg was brought up in minutes. (they ended up offering to cover the entire cost of the breakfast because of this ... it was a nice gesture...however breakfast was already included in our rate...oh well)

Overall it was a very comfortable and luxurious stay that we really needed, I wish I could have stayed a few days longer...hopefully next time. My wife LOVED IT, and my son's crib was huge, and the bedding was nicer than the stuff in our bedroom at home. However like I mentioned, next time I will be sure they do not put us anywhere near the elevator. To the hotel's credit, when we checked out, the gentleman at the front desk gave me his card and told me to let him know before we come next time so he can make sure he gives us a good room. We'll see how that goes, I'm sure we'll be back before long.

Checkout - was slow. Again, only about 3 people working the front desk and they were each taking forever with whoever they were checking out (i understand that due to the level of service) but there has to be a way to make it quicker. There were only 2 other people ahead of me in line, and I think i waited close to or over 30 minutes.

Room Tip: Don't get a room near the elevators. Too much noise from people coming off the elevators at nig...
See more room tips
  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, May 20, 2014
Thank you for the generous time you spent offering feedback on your experience with us. First, we were so thrilled that we could be part of your experience of taking your three year old son to his first Red Sox game, a memory we hope was wonderful and unforgettable. How meaningful for us that you chose to stay at our Boston hotel on your visit from Connecticut for such a wonderful family get-away– thank you for thinking of us. We so appreciate your kind words about all that you enjoyed as part of your experience here, and were so pleased that your wife really enjoyed herself, and that you enjoyed your dining experiences at the pool and in The Bristol Lounge.

We likewise appreciate your feedback regarding your check-in/checkout time and room location. I invite you to contact me directly prior to your next visit so that I can ensure every single detail is exactly to your liking. Please feel free to contact me at awet.sium@fourseasons.com or (617) 351-2008. Best wishes from the Four Seasons family to yours, and all the staff here at our Back Bay hotel hope to see you, your wife and son, again very soon.

-Awet Sium, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Massachusetts
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 25, 2014 via mobile

We stayed at the Four Seasons Boston last year for Easter, and decided to go back for another visit this year.

The room we received, a garden view executive suite, was on the eight floor right next to the pool, which was a great location for us. The view of the Boston Gardens was amazing, and there was plenty of room, even though we had an extra bed for our daughter.

The staff at this hotel is just amazing! From Walter at the concierge who helped us with Duck Tour tickets before arrival, to Micha who waited on us for both breakfast and lunch, and Alex who was a great host at the pool as well as the people who worked at the super secret ice cream club.

There were, however, a few issues with house keeping. First of all there was great confusion about how many extra beds we had need for, which resulted in both a bed being delivered and the sofa bed being made when we returned at night. This was corrected in just a few minutes after we called them, and didn't distract from the quality of the stay. A bigger issue was the fact that house keeping didn't acknowledge the fact that we had a late check out, which led to them leaving stuff on our sofa and standing outside of our room just waiting for us to leave. This was very stressful, and made even worse by the fact that we had a similar experience last time we stayed here. We were compensated for this issue though, which shows they do what they have to in order to keep guests happy and coming back.

I think that the Four Seasons is arguably one of the best hotels in Boston, and even though we had an amazing stay there are things that could be improved, which shouldn't be the case at a five star luxury hotel.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, June 16, 2014
Thank you for sharing your thoughtful comments regarding your stay. I have taken your feedback and shared it with our Housekeeping team, and have also passed along your compliments to our Concierge, restaurant and Spa staff, recognizing Walter, Micha and Alex for a job well done. We strive for nothing than a perfect visit for every guest, and I invite you to contact me personally at awet.sium@fourseasons.com prior to your next visit so I can assist with insuring that your stay goes without a hitch. I do hope we’ll have another opportunity to welcome you and your family back again in the very near future. Many thanks, once again, for taking time to write your review.

-Awet Sium
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 24, 2014

Just back from 3 days with my family visiting Boston and staying for the 3rd time at the FS here. Suffice it to say all aspects of our stay at the hotel was excellent. The location and accomodations are - as expected - top notch. What separates the FS from other places in the service of course. Personalized, highly responsive, professional, are the best ways to describe how the full staff treats you. Sometimes you stay at a top place and after a while encounter someone onstaff who is not up to par. Not here. Everyone from the pool/gym attendants, housekeeping, car attendants, to front desk and wait staff were superb. Can't want to go back and be treated like we all hope to be!

Room Tip: If available, get the Garden View.
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSBoston, Hotel Manager at Four Seasons Hotel Boston, responded to this review, April 29, 2014
Thank you for taking the time to share your very kind words and feedback. It was a great way to start the week and I will be sure to share your comments with our entire team. We look forward to welcoming you back to our Boston Hotel soon.

-Awet Sium, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Four Seasons Hotel Boston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Seasons Hotel Boston

Address: 200 Boylston St, Boston, MA 02116
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Boston
#2 Family Hotel in Boston
#4 Luxury Hotel in Boston
#5 Business Hotel in Boston
#9 Romantic Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Boston 5*
Number of rooms: 273
Official Description (provided by the hotel):
Located in Boston's Back Bay, Four Seasons Hotel Boston houses 273 guest rooms including 77 luxury suites, many with postcard views of Boston's Public Garden, Beacon Hill and the gilded dome of the State House. Enjoy convenient access to Newbury Street - the Rodeo Drive of the East - as well as Charles Street's charm and the vibrant Theater District. Ideal for business and leisure travelers alike, the Hotel features exceptional complimentary amenities including: pool and 24-hour Fitness Center, Business Center, Wi-Fi, House Car and coffee & muffins in the lobby each morning. Children enjoy the Kids Passport Program, Cookie Making Classes, the chance to "Raid the Fridge" for a midnight snack, and so much more. Couples delight in The Bristol Lounge, Boston's favorite restaurant and Bar, featuring house aged steaks, the famous Bristol Burger, hand-rolled pastas, signature martinis, and nightly events including the decadent Sundaes on Saturdays Dessert Buffet. Four Seasons Hotel Boston is known for its longstanding tradition of warm, welcoming, wonderful service that makes it a true home away from home for travelers. There's so much to enjoy within Four Seasons Hotel Boston's walls - and just outside our front door. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Amex, Priceline, Travelocity, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Four Seasons Hotel Boston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Seasons Hotel Boston
Four Seasons Boston
Boston Four Seasons

Owners: What's your side of the story?

If you own or manage Four Seasons Hotel Boston, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.