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“Excellent reservation booking experience!” 4 of 5 stars
Review of The Inn at Longwood Medical

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The Inn at Longwood Medical
3.0 of 5 Hotel   |   342 Longwood Avenue, Boston, MA 02115 (Fenway / Kenmore)   |  
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Ranked #47 of 81 Hotels in Boston
Bangor, Maine
1 review
“Excellent reservation booking experience!”
4 of 5 stars Reviewed January 6, 2011

I just booked my January 12th reservation with "Noah". He was efficient and personable. If the hotel is as good at customer service as he was, I'm looking forward to my stay.

Stayed January 2011, traveled on business
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722 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Boston, Massachusetts
1 review
4 of 5 stars Reviewed January 6, 2011

Reservations person couldn't have been more helpful. Very flexible in dealing with patients and their families.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baybeeblues, Director of Sales at The Inn at Longwood Medical, responded to this review, January 21, 2011
The Staff and I appreciate your comments and your taking time to post them on our behalf! We are pleased that we were able make your stay enjoyable and succeed towards our goal of exceeding our guests expectations! We take all of the comments posted on Trip Advisor seriously and strive to ensure complete guest satisfaction. The Fitcorp Fitness Center is a wonderful full service facility that no mere hotel fitness center can compete with - and they are very close - please come back to stay and we will ensure that you find it!

Sincerely,
The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, SD
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 6, 2011

Excellent staff (including Noah, who helped me with my lost charger) and accommodations, free internet access and with a central location in Boston close to major medical centers make this a wonderful place to stay; I'm surprised they are not filled to capacity every night! Only drawback was the lack of fitness center/exercise room (even one treadmill would have been nice). They did offer a discount at a nearby fitness center ($10/day), but I was never able to find the place!

  • Stayed December 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Westerly, Rhode Island
1 review
5 of 5 stars Reviewed November 3, 2010

We were in Boston for a procedure at Childrens Hospital of Boston and made a reservation at Best Western so I could be close to my daughter and wife after the procedure and not drive the 2 hours home at night and again in the morning. We received good news after the procedure but due to the nature of a hospital and the busy schedules of doctors we were not told we could go home for the night until after the 4PM cancellation time. I called at 4:50 PM and was told by the representive after speaking to his manager that we would not be charged the night stay after cancelling late. This is greatly appreciated and finacially a great help. Best Western showed compassion and understanding to a family that is going through a hard enough time dealing with a childs illnessand not to worry about losing money to return home to the comfort of our own house. Even though I did not spend a night in this Hotel I would highly recommend it to anyone traveling to Boston for what ever reason. Thank you.

  • Stayed November 2010, traveled solo
    • 5 of 5 stars Service
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Blaine, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2010

The inn at Longwood is the perfect place to stay when you have a loved one in one of the Medical Centers. My brother-in-law was at BGW Shapiro Cardiac Center for multiple bypass surgery that was such high risk it could not be done at a medical center in Maine. We were booked from Sunday thru Thursday but no rooms available for Thursday night. We tried each day to extend but nothing was available for Thursday night. Shortly after my call Monday night checking to extend until Tuesday of the following week due to delay in surgery, Bill called back and said I know you are from Maine and are stressed, I am going to go out of my way and extend including Thurs. It was a great releif to me because my sister (wife of patient) was elderly and wheelchair bound. You cannot ask for more than that. Our family's thanks to Bill!!!

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Montreal
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 15, 2010

It's an older inn which was refurbished as a Best Western. We stayed there for 2 nights at a special conference price (the conference was at the hotel) which is still quite expensive, but we found out that in Boston any hotel in and around town are expensive.

The room is clean and roomy. the staff helpful and friendly. The best feature about this hotel is that it's very well located near all the medical related firms such as Harvard Medical School, the Mass General Hospital, the Dana-Faber Cancer Institute, and the hotel is attached to the Longwood Gallaria mall which has a nice food court and a few little stores.

The complaints I have are that the blankets are thin. I would have thought for a hotel which has nightly rate of ~$300 it would have a nice fluffy comforter. We are talking about Boston, a bit up north, not Miami down south where it's VERY warm. I had to take the extra blanket from the closet (and thank goodness there is one) to use. Yes, one can turn on the heat, but the heater makes noise and that doesn't help with falling asleep.

The second compalint is that whoever the hotel hired to reglaze the bathtub didn't do a good job. It was one of those older style cast iron tub with porceline enamel. The enamel had chipped off quite a bit and the tub looked like it was very dirty. But it wasn't dirt, it was just the enamel came off the tub.

The shower water fixture came off when I tried to turn the water on, but I was able to put it back and use the shower. I did leave my comments on the Best WEstern Guest Comment card. I hope management had taken care of the problems.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portland, Oregon
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 13, 2010

I was forced to stay here because the city was essentially sold out. Superficially the hotel is ok. The rroom had modern linens and a flat screen tv. However, the things that have become common at the Hampton Inns, Hilton Garden Inns and Holiday Inn Expresses are lacking here.

1. Wireless is cranky and slow. The engineering guy told me the system was installed in 2000....did they even have the internet in 2000?

2. 29 TV Channels - like Discovery Channel, out of luck. Like History Channel. Sorry. How about Sci Fi? or Food Network? Nope. Three flavors of ESPN but no CNN or MSNBC. Horrible.

3. Restaurant is terrible. Don't be fooled by the posters positioning it as a "hot" local hang out. It's a dump and the food tends towards the industrial - everything out of freezer bag....

4. Air conditioner is weak. It's not warm here, but the AC could not cool down a stuffy room.

Don't stay here.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Longwood Medical

Address: 342 Longwood Avenue, Boston, MA 02115
Phone Number:
Location: United States > Massachusetts > Boston > Fenway / Kenmore
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Romantic Hotel in Boston
#48 Business Hotel in Boston
#51 Family Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The Inn at Longwood Medical 3*
Number of rooms: 155
Official Description (provided by the hotel):
This full-service hotel is walking distance to key area attractions such as the Fenway Park, Museum of Fine Arts, Boston Children's Hospital, Brigham and Women's, Dana Farber, and Harvard Medical School, Boston University, Colleges of the Fenway Northeastern Univeristy and Boston College. Easy access on the Green Line of the MBTA public transportation. Concierge service for Historic Tours of Boston and tickets to major events. ... more   less 
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Also Known As:
Best Western Plus Boston - The Inn At Longwood Medical Hotel Boston
Best Western Boston
Boston Best Western

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