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“Room good service terrible” 2 of 5 stars
Review of The Inn at Longwood Medical

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The Inn at Longwood Medical
3.5 of 5 Hotel   |   342 Longwood Avenue, Boston, MA 02115 (Fenway / Kenmore)   |  
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Special Price
25% off room rate
Ranked #52 of 82 Hotels in Boston
binalongtime
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Room good service terrible”
2 of 5 stars Reviewed July 20, 2013

Stayed 3 nights in early July. Had prepaid through expedia. When we arrived the clerk asked for a credit card he swiped the card and said that it did not work so I gave him 2 other cards they did not work so he clerk ask me for 150 dollars cash for incidentals. Arrived in to room spacious and clean. I had asked for a room with a fridge there was none and ice machine did not work on the 6th floor did tell maid but was still broken when we left, had to go to 7th floor to fill up ice bucket as I needed to keep medicine cold. On check out received bill for $30 for a fridge that we never received then spent 10 minutes waiting for clerk to rake the $150. A few days later we noticed that they had taken $50 out of my account and $300 ( appears 1 night room fee plus $50) out of my sons account. Took a fortnight to work out. Would I stay here again? Yes very easy to walk to Fenway park and close to public transport and rooms are ok, just would not get staff to touch my cards or ask for anything as they seem to be incompetent in every task I gave them.

Room Tip: We stayed on 6th floor could hear ambulances but not enough to wake me up.
See more room tips
  • Stayed July 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank binalongtime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle S, General Manager at The Inn at Longwood Medical, responded to this review, July 25, 2013
Thank you for taking time to review our hotel and for staying with us. My apologies for the late response as we had to locate your account without your name. We did find your account and I am sorry for the numerous errors with the charges. The reservation was set up incorrectly by us and therefore the billing was also wrong when you checked in.
Further apologize for not receiving your fridge and the ice machine not working. Have addressed this and the details of your stay with our staff.
Please contact us direct if and when you come back so we can regain your confidence and trust.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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857 reviews from our community

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Brattleboro, Vermont
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 20, 2013

We wanted to stay overnight after a Red Sox game, so we booked this hotel The location was great - it was an easy 15 minute walk to Fenway - the parking garage was connected to the hotel, and the room was comfortable. It wasn't anything fancy, but it was terrific for a quick overnight to see the game. The restaurant connected to the hotel was a bit of a disappointment, but there's other choices at the food court connected to hotel.

Stayed July 2013, traveled with family
Helpful?
Thank TShriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poughquag, New York
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed July 20, 2013

I stayed at this hotel while attending a conference on the complete opposite side of the city. The hotel and the whole area of the city were very nice, clean, and neat. It is convenient to public transportation with a bus station nearby and two subway stations within a few blocks which were easily walkable and safe feeling. The staff of the hotel were very accommodating when I had troubles with my room key. Parking was good and attached to the hotel. I would highly recommend this hotel.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 19, 2013

Stayed here for a night in Boston. The staff was nice and accomodating, and the rooms were comfortable. The food court next door was quite handy, and the T (green line) was a short walk. As it is right next to the Children's Hospital, there is occasional ambulance noise, but nothing that will keep you up at night. Parking in the garage will cost $20, so remember to add this in to your cost when considering the hotel.

Stayed July 2013, traveled with family
Helpful?
Thank texboymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 19, 2013 via mobile

I stayed here while visiting the Harvard Medical School. Great location. Lovely people and very clean. The staff couldn't do enough for you.
It was HOT during my stay and the rooms were lovely and cool.
Looking forward to coming back in October.

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CatherineHW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 16, 2013

A wonderful location , stayed here from UK whilst attending a medical conference. Location ideal to travel around Boston and visit the hospitals. very clean room , friendly staff. Ideal location with food court next door. Would recommend as a place to stay or hold meetings/ conference.

Room Tip: Our eighth floor room was great
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Clair M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2013

My boyfriend and I stayed at this hotel for the Jason Aldean Concert and I can not say enough great things about it. Firstly the location was amazing. The concert was at Fenway and it was only a 15 minute walk there and back. So much easier than trying to get a taxi after a concert : )
Secondly and most important was the staff. I have never met friendlier staff. I also work in the hotel industry and I was very very impressed. The girl who checked us in was so friendly and helped us with directions to the park. She was a wonderful first impression of the hotel.
Then we had some drinks in the bar, the service was very fast and the two bartenders that we had were awesome. So attentive and friendly. We sat there longer and had a couple extra drinks cause we felt so comfortable.
Amazing hotel and everyone should stay here!!!!!
Thank you!!!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ashling R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Longwood Medical

Address: 342 Longwood Avenue, Boston, MA 02115
Phone Number:
Location: United States > Massachusetts > Boston > Fenway / Kenmore
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Romantic Hotel in Boston
#49 Family Hotel in Boston
#49 Business Hotel in Boston
Price Range (Based on Average Rates):
Hotel Class:3.5 star — The Inn at Longwood Medical 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
This full-service hotel is walking distance to key area attractions such as the Fenway Park, Museum of Fine Arts, Boston Children's Hospital, Brigham and Women's, Dana Farber, and Harvard Medical School, Boston University, Colleges of the Fenway Northeastern Univeristy and Boston College. Easy access on the Green Line of the MBTA public transportation. Concierge service for Historic Tours of Boston and tickets to major events. ... more   less 
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Also Known As:
Best Western Plus Boston - The Inn At Longwood Medical Hotel Boston
Best Western Boston
Boston Best Western

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