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“Wonderful service” 4 of 5 stars
Review of The Inn at Longwood Medical

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The Inn at Longwood Medical
3.0 of 5 Hotel   |   342 Longwood Avenue, Boston, MA 02115 (Fenway / Kenmore)   |  
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Ranked #45 of 77 Hotels in Boston
Columbus, Ohio, United States
1 review
“Wonderful service”
4 of 5 stars Reviewed December 1, 2012

Our plans changed after we had made reservations- we needed to add another guest to our room- thus requiring a room change. The staff- manager, Giselle and front desk staff, Stephanie and Andrew were both friendly and helpful in making this happen. Throughout our stay, each member of the staff we encountered was the same- friendly and helpful! THANK YOU!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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600 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
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English first
New York City, New York
1 review
5 of 5 stars Reviewed November 27, 2012

I stayed at the Best Western for several weeks due to a family member in the near by hospital. And for several weeks with my husband was was just discharged from the hospital. The staff in all areas was exceptionally service oriented and sensitive to our needs. I believe this flowed from the leadership of the top manager, Bill who clearly expected service and reponsiveness to hotel guests. Of particular note was a front desk staffer, Jenne, who watch and responsed to guest with the usual attention for their request and needs. The hotel was ideal for going to the hospital but also excellent for quick breaks to museums within several blocks and 15 min by train to downtown tourist spots. The food gallery was so convenient for quick meals. The rooms were very good and when there may have been an issue it was addressed immediately. Considering the reasonable price for a major US city in Sept/Oct. high season, the overall stay was excellent. I would recommend this hotel to others who may not even be using the medical facility.

Room Tip: Rooms on side facing hospital complex quieter. ( no pool could not adjust rating)
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 24, 2012

Stayed here for almost 2 weeks while a relative was hospitalized at Beth Israel. Location was very convenient, only a block from the hospital (and numerous other hospitals as well). Had a floor on the 6th floor facing the street. Insulation to the street was pretty poor so the sirens from ambulances (which were pretty constant) were audible in hotel room. This was not a concern for sleep because I brought ear plugs (I would recommend this to anyone staying here). Bed was quite comfortable and there were plenty of pillows. The room furnishings were in good condition, room clean, not sparkling clean but clean enough. Bathroom pretty small. Toiletries were very minimal, only soap and shampoo, no conditioner or lotion at all. Hair dryer supplied. TV channels are pretty limited but as someone else noted in their review the internet here is lightening fast so I was able to watch some TV programs online. Maintaining temperature in the room was difficult, either too cold or too hot. It was also hard keeping the water the right temp in the shower (pretty variable). Continental breakfast quite nice, served by wait staff in restaurant downstairs. The hotel restaurant downstairs was surprisingly good, had several very nice dinners there. The food court next door was handy as was the CVS adjacent to the food court. I recommend Upper crust pizza and penguin pizza if you are looking for pizza delivery. There is a large movie theatre within walking distance which can provide some much needed respite from the stress of caring for someone in the hospital.
Overall, I would not hesitate to stay here again. However, if you are coming to Boston for tourism rather than medical services I would look elsewhere (not a convenient location to tourist activities).

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Haslemere UK
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 19, 2012

We stayed one night in this hotel and had to move out to a different hotel we were booked for 2. There were sirens all night,helecoptors landing and doors slamming and a huge air handling units outside our window we didn't sleep a wink.The hotel is a strange set up and a bit tatty.it is surrounded on all sides by hospitals which is fine if this is what you need but we were booked in here by AMerican Tours International who clearly have no idea where this hotel is as they advise it's a 5 min walk to the city centre it's 1.9 miles and there are no restaurants or other services in the area. Staff were helpful but can't change it's location.ATI no help at all.

Room Tip: Probably better to ask to be moved to rear room or keep changing until happy personally if you are a...
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Top Contributor
134 reviews 134 reviews
121 hotel reviews
Reviews in 88 cities Reviews in 88 cities
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed November 15, 2012

The Inn is convenient not just to the medical mega-center but also to the colleges, fine arts and Harvard Med School clustered in this interesting part of Boston.

But what a weird place. The lobby consists of the reception desk, two chairs and one computer -- the hotel's "business center. The decoration is so minimal that it reminded me of Best Western motels along desolate highways of my childhood. Not what you'd imagine in the most intellectual corner of America's most cultured city. Above the non-lobby is a food court and mall, with a few conference rooms. The hotel rooms occupy floors 5-8. The desk clerk was unable to figure out how to call a taxi (although he managed after calling a colleague to help).

I was given a huge room, with a small microwave, fridge and living room and 2 big TVs, clearly designed for longer term stays connected to medical consultations or visits. But the large room had only one tiny window, with an oblique view of the food court and no outside light. There was no ceiling light in the main large space, either. Depressingly dark at any time of day. The six hangers would not have provided the couple in the two queen-size beds with hanging space for even 2 days worth of clothes. And the coffee maker offered no tea and only plasticized cups.

The beds were comfortable, and there was no odor or noise, but the place seemed dated and tired -- no place that anyone would want to spend much time. One big plus: Reliable free internet access.

Stayed November 2012, traveled on business
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East Greenbush, New York, USA
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 13, 2012

I booked this hotel through Priceline a couple months before my stay, and I originally made the reservation for 2 rooms. The other couple that my wife and I were traveling with could not make it because of Hurricane Sandy, so I was worried that I would not get a refund since made the reservation through Priceline. I worked with Bill at the hotel and he was very accomadating to my request, and said to call Priceline and have them call him at the hotel and he would give them authority to cancel the one room. This all worked out, and Priceline canceled the one room and gave a refund. Without Bill this would not have happened. He also honored my request for a quiet room away from the elevators and ice machine.

Re: the hotel - I was not sure what to expect since there are some negative reviews, but we were very pleased with the hotel from the check-in (checked in 3 hour early!!), to the room (clean and spacious), to the location (5 minute walk to the Green T line!). I am not sure what people expect when booking a hotel that is less expensive than the downtown hotels that cost 2 to 3 times as much, but for what we paid and got, it was worth every penny! My only regret is not parking in the garage next to the hotel - instead I parked at Woodland station and came in, but I would have rather had car there then deal with train back to my car at end of the trip. If traveling on the weekend, don't be afraid to bring car to the garage - it was not that busy on Saturday or Sunday.

Another cool thing is the approximity to a quick breakfast (DD, McD, Brueggers) all right there!

Room Tip: Request away from elevators, and if want to drown out some ambulance noise ask for non roadside.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 13, 2012

My sister was recently in Brigham & Women's Hospital, and I found myself in Boston without a car. This hotel was wonderfully convenient, and it would only take me 6 minutes to walk to the hospital. During this short walk I actually passed by 2 other hospitals on the way: Children's Hospital and the Dana Faber facility.

Reservations were a tad difficult to come by, but with perseverance they were able to get me in as the date of surgery approached. Because many people are there to visit loved ones in the hospital, they have a lot of cancellations when the patients are released. So, don't give up if you can't obtain a reservation on your first call.

The room was OK though not luxurious. Like someone else it appeared that something was spilled on the wall and never quite cleaned up properly. I did feel like it was very clean and the bed was extremely comfortable. Be careful when using the bathtub. For some reason it was elevated in the room I was in, and it was a long step down to the floor. When you're wet, this can be a hazard.

I took advantage of the card for a free continental breakfast and thought it was great. Most mornings I had breakfast in the attached food court and was very grateful to obtain my McDonalds iced coffee each morning.

If a family member had to be in one of these hospitals again, I would not hesitate to stay at this hotel.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Longwood Medical

Address: 342 Longwood Avenue, Boston, MA 02115
Phone Number:
Location: United States > Massachusetts > Boston > Fenway / Kenmore
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Family Hotel in Boston
#44 Romantic Hotel in Boston
#49 Business Hotel in Boston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Inn at Longwood Medical 3*
Number of rooms: 155
Official Description (provided by the hotel):
This full-service hotel is walking distance to key area attractions such as the Fenway Park, Museum of Fine Arts, Boston Children's Hospital, Brigham and Women's, Dana Farber, and Harvard Medical School, Boston University, Colleges of the Fenway Northeastern Univeristy and Boston College. Easy access on the Green Line of the MBTA public transportation. Concierge service for Historic Tours of Boston and tickets to major events. ... more   less 
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Also Known As:
Best Western Plus Boston - The Inn At Longwood Medical Hotel Boston
Best Western Boston
Boston Best Western

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