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“Better than expected, very convenient to medical services” 4 of 5 stars
Review of The Inn at Longwood Medical

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The Inn at Longwood Medical
3.0 of 5 Hotel   |   342 Longwood Avenue, Boston, MA 02115 (Fenway / Kenmore)   |  
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Ranked #46 of 82 Hotels in Boston
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26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Better than expected, very convenient to medical services”
4 of 5 stars Reviewed November 24, 2012

Stayed here for almost 2 weeks while a relative was hospitalized at Beth Israel. Location was very convenient, only a block from the hospital (and numerous other hospitals as well). Had a floor on the 6th floor facing the street. Insulation to the street was pretty poor so the sirens from ambulances (which were pretty constant) were audible in hotel room. This was not a concern for sleep because I brought ear plugs (I would recommend this to anyone staying here). Bed was quite comfortable and there were plenty of pillows. The room furnishings were in good condition, room clean, not sparkling clean but clean enough. Bathroom pretty small. Toiletries were very minimal, only soap and shampoo, no conditioner or lotion at all. Hair dryer supplied. TV channels are pretty limited but as someone else noted in their review the internet here is lightening fast so I was able to watch some TV programs online. Maintaining temperature in the room was difficult, either too cold or too hot. It was also hard keeping the water the right temp in the shower (pretty variable). Continental breakfast quite nice, served by wait staff in restaurant downstairs. The hotel restaurant downstairs was surprisingly good, had several very nice dinners there. The food court next door was handy as was the CVS adjacent to the food court. I recommend Upper crust pizza and penguin pizza if you are looking for pizza delivery. There is a large movie theatre within walking distance which can provide some much needed respite from the stress of caring for someone in the hospital.
Overall, I would not hesitate to stay here again. However, if you are coming to Boston for tourism rather than medical services I would look elsewhere (not a convenient location to tourist activities).

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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791 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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Haslemere UK
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 19, 2012

We stayed one night in this hotel and had to move out to a different hotel we were booked for 2. There were sirens all night,helecoptors landing and doors slamming and a huge air handling units outside our window we didn't sleep a wink.The hotel is a strange set up and a bit tatty.it is surrounded on all sides by hospitals which is fine if this is what you need but we were booked in here by AMerican Tours International who clearly have no idea where this hotel is as they advise it's a 5 min walk to the city centre it's 1.9 miles and there are no restaurants or other services in the area. Staff were helpful but can't change it's location.ATI no help at all.

Room Tip: Probably better to ask to be moved to rear room or keep changing until happy personally if you are a...
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Level Contributor
139 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 stars Reviewed November 15, 2012

The Inn is convenient not just to the medical mega-center but also to the colleges, fine arts and Harvard Med School clustered in this interesting part of Boston.

But what a weird place. The lobby consists of the reception desk, two chairs and one computer -- the hotel's "business center. The decoration is so minimal that it reminded me of Best Western motels along desolate highways of my childhood. Not what you'd imagine in the most intellectual corner of America's most cultured city. Above the non-lobby is a food court and mall, with a few conference rooms. The hotel rooms occupy floors 5-8. The desk clerk was unable to figure out how to call a taxi (although he managed after calling a colleague to help).

I was given a huge room, with a small microwave, fridge and living room and 2 big TVs, clearly designed for longer term stays connected to medical consultations or visits. But the large room had only one tiny window, with an oblique view of the food court and no outside light. There was no ceiling light in the main large space, either. Depressingly dark at any time of day. The six hangers would not have provided the couple in the two queen-size beds with hanging space for even 2 days worth of clothes. And the coffee maker offered no tea and only plasticized cups.

The beds were comfortable, and there was no odor or noise, but the place seemed dated and tired -- no place that anyone would want to spend much time. One big plus: Reliable free internet access.

Stayed November 2012, traveled on business
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East Greenbush, New York, USA
Level Contributor
11 reviews
3 hotel reviews
5 of 5 stars Reviewed November 13, 2012

I booked this hotel through Priceline a couple months before my stay, and I originally made the reservation for 2 rooms. The other couple that my wife and I were traveling with could not make it because of Hurricane Sandy, so I was worried that I would not get a refund since made the reservation through Priceline. I worked with Bill at the hotel and he was very accomadating to my request, and said to call Priceline and have them call him at the hotel and he would give them authority to cancel the one room. This all worked out, and Priceline canceled the one room and gave a refund. Without Bill this would not have happened. He also honored my request for a quiet room away from the elevators and ice machine.

Re: the hotel - I was not sure what to expect since there are some negative reviews, but we were very pleased with the hotel from the check-in (checked in 3 hour early!!), to the room (clean and spacious), to the location (5 minute walk to the Green T line!). I am not sure what people expect when booking a hotel that is less expensive than the downtown hotels that cost 2 to 3 times as much, but for what we paid and got, it was worth every penny! My only regret is not parking in the garage next to the hotel - instead I parked at Woodland station and came in, but I would have rather had car there then deal with train back to my car at end of the trip. If traveling on the weekend, don't be afraid to bring car to the garage - it was not that busy on Saturday or Sunday.

Another cool thing is the approximity to a quick breakfast (DD, McD, Brueggers) all right there!

Room Tip: Request away from elevators, and if want to drown out some ambulance noise ask for non roadside.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 13, 2012

My sister was recently in Brigham & Women's Hospital, and I found myself in Boston without a car. This hotel was wonderfully convenient, and it would only take me 6 minutes to walk to the hospital. During this short walk I actually passed by 2 other hospitals on the way: Children's Hospital and the Dana Faber facility.

Reservations were a tad difficult to come by, but with perseverance they were able to get me in as the date of surgery approached. Because many people are there to visit loved ones in the hospital, they have a lot of cancellations when the patients are released. So, don't give up if you can't obtain a reservation on your first call.

The room was OK though not luxurious. Like someone else it appeared that something was spilled on the wall and never quite cleaned up properly. I did feel like it was very clean and the bed was extremely comfortable. Be careful when using the bathtub. For some reason it was elevated in the room I was in, and it was a long step down to the floor. When you're wet, this can be a hazard.

I took advantage of the card for a free continental breakfast and thought it was great. Most mornings I had breakfast in the attached food court and was very grateful to obtain my McDonalds iced coffee each morning.

If a family member had to be in one of these hospitals again, I would not hesitate to stay at this hotel.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Norway, ME
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed November 10, 2012

Located right amongst the Longwood Hospitals, walking distance to all. I arrived, following an ambulance late at night and was put in an apartment, as there was no single room available, despite my reservation. Although they accommodated me at the same price, the apartment, though spacious, was run down, dirty, missing the TV in the bedroom, and seemed to be not really rentable. When I asked about the missing TV, they wondered what had happened to it, and offered to move me to a room, rather than replace it. Due the the extreme reason for even being there, I didn't bother. I also discovered that there was no maid service, and the trash was not even emptied. As I was checking out, 3 days later, in a long line, I discovered that many people ahead of me with reservations were being asked for their confirmation #, and if they didn't have one, were told there was no reservation. It was my impression that due to the unpredictable nature of illnesses, death, etc., that they really don't have a reservation system that one can rely on, rather it's 'first come, first served', and the few people who actually remembered to bring their confirmation # were honored ahead of others. Fortunately, I discovered Hospitality Homes, which is a volunteer housing program, servicing patients and their families in the Boston area. I was provided with another place to stay the same day I applied, and was able to leave this hotel. I highly recommend this service! Thank goodness the medical emergency that brought me there was favorably resolved 11 days later!

  • Stayed March 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed October 29, 2012

Normally I'd start with a big description of the hotel - but this time I may as well just say it: The only thing this hotel has going for it is its location right next door to Boston Children's Hospital. Other than that, there's nothing appealing about this place.

Check in was easy and pleasant but the reception area is unattractive simply because it has no windows. The hotel itself is attached to a shopping center food court and so many of the windows are situated over the food court rather than being external which makes for a gloomy room. Traveling for an appointment with the hospital, we were given a very decent sized room, but we were so tired all we wanted was to eat and sleep so I didn't notice the specifics of the room until later.

The hotel has a restaurant attached to it - between it and the food court - but the food is lousy and very much overpriced and the service was spotty without even a smile. How far wrong can you go with a burger and fries? (Pretty far, as I found out)! A far better option for eating is inside the hospital in one of their restaurants or going to somewhere else - lots of places in the vicinity.

Back up to the room and we soon realized it was an interconnecting room with paper thin walls. That was with thanks to the people in the next room. They weren't talking loudly but any talk was coming straight through the door/wall as though they were with us! We decided to have a hot bath and to bed. Well, we would have had a bath had there been a bath plug. It took a call to reception before a very grumpy member of housekeeping came and more or less shoved a bath plug at me. I got into the bath to see caulking that was years' out-of-date, grubby and moldy. There were long dark hairs on the bathroom floor (not ours) and other less mentionable hairs also. Again, not ours. No waste bin in the bathroom and it was generally a bit dingy with aging towels, the bare minimum of toiletries, etc.

Back out to the room and I am reading in bed. I look up and notice that something had been thrown (or spilt) onto the wallpaper to the left of me. A very large spill which looked a bit sticky. The piping for the room heating and sprinklers were actually in the room and exposed and covered in dust and dirt. They came down from the ceiling. I have asthma and was having a good old sneeze by the time I'd been in there an hour.

Now I could say it was really awful, but it wasn't. It was just a room that had seen a lot of action and had never been updated. I'm giving it three stars because the reception staff were really pleasant, the bed was comfortable and because of the location BUT if you are staying at the hotel with a sick child who has immune system issues - this won't be the place for you. This hotel desperately needs an upgrade in every department. Until then, I fear the reviews will continue to be poor. Why? It advertises itself as a Best Western "Plus". Unfortunately the few regular Best Western's I have been to have far better facilities.

Tip: If you are staying there because of a hospital matter, you can get the hospital rate at the hotel, but you will need to take proof of your hospital appointment for their records. If you have a car - do not park at the hotel which is expensive and time restricted. Have it valet parked at the hospital. The hospital desk will stamp your parking receipt and the parking is infinitely cheaper. Another plus is that they will bring your car down to you if you need to store luggage and will return it to its car park spot at no extra charge. They call this an "down and up". The hospital parking is a 24/7 facility and the valet aspect (which was minimal in cost) was a real bonus and was used by all those families that I could see who had children with mobility issues or wheelchair requirements.

Room Tip: Ask for one with a real window facing the street NOT one facing the food court. I doubt there'l...
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Longwood Medical

Address: 342 Longwood Avenue, Boston, MA 02115
Phone Number:
Location: United States > Massachusetts > Boston > Fenway / Kenmore
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Romantic Hotel in Boston
#49 Family Hotel in Boston
#49 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The Inn at Longwood Medical 3*
Number of rooms: 155
Official Description (provided by the hotel):
This full-service hotel is walking distance to key area attractions such as the Fenway Park, Museum of Fine Arts, Boston Children's Hospital, Brigham and Women's, Dana Farber, and Harvard Medical School, Boston University, Colleges of the Fenway Northeastern Univeristy and Boston College. Easy access on the Green Line of the MBTA public transportation. Concierge service for Historic Tours of Boston and tickets to major events. ... more   less 
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Also Known As:
Best Western Plus Boston - The Inn At Longwood Medical Hotel Boston
Best Western Boston
Boston Best Western

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