We just returned from a two-night stay at the Boston Best Western Terrace Inn. Our party consisted of myself, my husband and our 21 year-old daughter. We were in town to visit our son at BU over Parents Weekend.
First of all, getting ANY hotel during this weekend is 1) a challenge and 2) expensive. It is the same weekend as the Head of the Charles Regatta during which 300k people descend on the city. In addition, there were several other college events on the same weekend….all within about a 7 mile radius.
I booked the Terrace through a third-party provider – the least pleasant part of our experience, but I will save that for another review – and got a rate of $209.99 per night. Pricey for this hotel, but hey, the demand is there and it was by far the least expensive option when compared to the few others that actually had rooms. And we booked several months prior.
I cannot stress enough how unbelievably friendly and helpful the staff is at this hotel. At check-in Jing was a doll. Our reservation indicated one queen bed, and even though they were packed, he managed to get us into a room with two doubles so our daughter actually had a place to sleep. He did all of this while smiling and being genuinely friendly the entire time. It really set the tone for the entire weekend.
The hotel has a funky, LA-boutique/bungalow hotel style feel to it. A low-slung design nestled amidst a leafy residential neighborhood on the back side of Comm Ave. Whole Foods is a pleasant, quick 2 block walk through the neighborhood. The grounds are well groomed and very, very clean; even with the falling leaves, it was kept neat. As others have mentioned, the parking is free which, in Boston, can save you upwards of $50 a day.
I am a super freak for cleanliness in hotels. I know it sounds weird, but the first thing I do is turn down the comforters and check out the sheets. In this case, crisp, white and clean and passed with flying colors. Nice, full pillows and the mattresses are topped and soft. I then move into the bathroom and inspect the tub, shower and corners of the room. The Terrace shower has the higher-end bowed shower curtain rod which provides additional room and the liner was fabric; a super alternative to the cold, often moldy plastic variety. The tub was spotless and the water pressure and temp was perfect for long, hot showers. Pantene hair care products are provided along with face and body bars and a hair dryer. (A fantastic addition would be a swing-arm lighted magnifier mirror, but that’s just me.) The towels are commercially stiff, but snow white and much thicker than you might expect.
The first night in, we walked the 2.2 miles to BU West. It took about 40 minutes and we were moving, but it felt good after our 8 hour car ride. (We could have hopped the T at the Washington St. stop which is right down the block from the hotel; very, very convenient.) We felt very safe on the walk and we passed several quaint restaurants on the way. The walk back was an hour….our very own “heartbreak hill” going up that last stretch!
The breakfast is far more substantial than you might imagine and actually offered a bit of variety over the course of our 2 day stay. There is a diverse array of breads – muffins, fruited, bagels, farmhouse white and even toaster-ready French toast – and all of the condiments; fresh fruit; mini-cheese omelet’s and sausage (perfect for breakfast sandwiches); made-to-order Belgian Waffles; yogurt and hot and cold cereals; regular and caffeine-free coffee; tea; hot chocolate and orange and cranberry juice. (Add this value to the money saved with the free parking and you can see how this would impact your travel budget.) The dining room can get full depending on your time of arrival and the census, but if you cannot find a seat, simply use the provided trays to carry your food back to your room. Alicia, the dining room attendant on duty during our stay, is charming. She smiled and chatted with us all while never stopping the seemingly incessant chore of restocking and making coffee; another high mark for the stellar customer service that is obviously a standard at this hotel. (Of course, your experience will be impacted by other diners, and there were some class A jerks in there when we were having breakfast, but Alicia smiled through everything and continued to do a great job…I have no idea how they put up with some of those people…travelers, mind your doggone manners!)
There are two computers in the lobby and free Wifi. I didn’t even need to break out my netbook as I hopped on their machine to print out our BU parking pass. The gal on front desk duty – I am so mad I forgot to get her name – was beyond helpful in so many ways. She helped us print several documents and then came to check out our situation with our remote which wasn’t working. When she couldn’t get it to work, she summoned a maintenance guy – another super friendly, skilled staffer – and he had us fixed up in a few minutes. While in our room waiting, the front desk attendant filled us in on where to go and we ended up taking her advice on lunch at The Joshua Tree in Davis. (A great find for reasonably priced burgers, good service and a cool neighborhood.)
So, to wrap up, I would highly recommend the Best Western Terrace Inn in Boston. The facility itself may not be the Four Seasons, but I can tell you, I would put the level of customer service up against the best hotels I have stayed in…including the Mondrian AND several Ritz and Four Seasons locations. I am not even kidding; these folks could work at ANY of those places.
If it is any indication of how comfortable guests feel while at the Terrace, just check out how many repeat customers there are…we met multiple families in the dining room who never stay anywhere else when in Boston. People do not go back to places that are dumps or where the staff treats them poorly; no matter the price point.
Bravo to the staff and management of the Terrace. You do a fantastic job. And we will be back.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.