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“Unique Hotel!” 4 of 5 stars
Review of The Liberty Hotel

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The Liberty Hotel
4.5 of 5 Hotel   |   215 Charles Street, Boston, MA 02114   |  
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Ranked #38 of 77 Hotels in Boston
GreenLeadersBronze level
Crystal River, Florida
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
56 helpful votes 56 helpful votes
“Unique Hotel!”
4 of 5 stars Reviewed September 16, 2013

We really enjoyed staying at The Liberty. The whole feel of the placed was different from any other hotel "chain" we've ever stayed at. The lobby was stunning, the room was updated and plenty big. Loved the bathroom. We ate at Clink restaurant and enjoyed it so much, went again the next night. Our room had a view of the water, but it is downtown right next to Mass General Hospital, so I guess views are hit or miss. Valet parking is $45 per night, so beware. We ended up turning in our car and either walking or taking cabs. Not only did we save a ton of money doing this, we saved our sanity. Driving in Boston is ridiculous!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLDOR, Director of Rooms at The Liberty Hotel, responded to this review, October 1, 2013
I’m glad you enjoyed your meals at CLINK., our signature restaurant, and were also impressed with our 90-foot rotunda lobby – which is truly stunning, as you mentioned. Thank you for sharing this review.

Kind regards,
Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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770 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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English first
Memphis, Tennessee
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2013 via mobile

This is a stunning hotel! The lobby, bars and dining were exceptional. However for the price expected a better view of something other than a side of a hospital. Wish that was disclosed prior. Amazing shower!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLDOR, Director of Rooms at The Liberty Hotel, responded to this review, October 1, 2013
Thank you for sharing this review. I’m pleased to hear that your experiences at our food & beverage outlets were exceptional during your stay. We do have upgraded “City View” room types available, should you be interested for a future stay. We hope to see you back at The Liberty on your next visit to Boston.

Kind regards,
Brian
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Milwaukee, Wisconsin
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 15, 2013

We stayed here 1 night on as a stopover on our way to Ireland. We used 12k spg points and the room was nice. Separate bath and tub and a decent view of the city and clock tower. The common spaces were amazing. The lobby and bar areas are nicely done. I would like to stay here again and enjoyed our stay.

They need to improve the front entrance area. It just seemed to be overcrowded and not very relaxed. I asked one of the doormen for directions to Fenway and he tried to convince me to take cab when I said I want to walk then he simply said I don't know I will have to ask so,some else. We just mapped it on our phones and it was fine.

There is a very happening bar/club there FYI which we didn't check out and couldn't hear any noise in the room aside from an ocassional ambulance siren.

All in all a great stay and I liked how they welcome you with a glass of champagne!

Stayed September 2013, traveled as a couple
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BLDOR, Director of Rooms at The Liberty Hotel, responded to this review, October 1, 2013
Thank you for sharing this review with us, we agree that our public spaces are amazing (we think they are the best of any hotel in Boston!). Thanks for sharing your thoughts, much appreciated.

Kind regards,
Brian
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Providence
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 14, 2013 via mobile

Would have been perfect sans the cigarette stench in room - it permeated everything! Got a great suite upgrade with fab view - but the entire room just stank (despite claiming to be smoke free) - otherwise great hotel but 1 1/2 wait for check in!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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BLDOR, Director of Rooms at The Liberty Hotel, responded to this review, October 1, 2013
We’re pleased to hear that you enjoyed your upgraded room and view but I sincerely apologize for the odor in the room and your delayed check-in! Please note that we are extremely sensitive to Boston’s non-smoking regulation and this should have been caught prior to you checking in.

Kind regards,
Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 12, 2013

When we arrived at the hotel we were greeted by friendly staff who offered us a complimentary glass of champagne after we checked in. The lobby is on the 2nd floor which is also where the bar is and lots of great lounge chairs. As our room wasn't quite ready when we arrived, we were more than happy to relax a few minutes with our champagne. The only downside at this point was that the person who checked us in went on break and forgot to tell anyone to let us know when our room was ready, so we waited over an hour before we finally went up and asked!
The room itself was great as was the bed, (although the pillows were merely foam wedges). The bathroom had both a generous walk-in shower as well as a soaking tub. (It also had a great make-up mirror in addition to the regular mirror-always a nice feature) The design of the hotel overall was great, incorporating much of the old jail into the layout. The location of the hotel was fantastic, in walking distance to lots of great eateries and shopping in the North End. Also, there is a T stop right there as the hotel adjoins to MA General Hospital.
We did not eat at any of the restaurants at the hotel, but they looked great and also had nice menus. Complimentary coffee was also available self-serve every morning in the lobby. The bar had a wonderful outdoor patio with plenty of lounge seating.
Sidenote 1: Hotel easily accessed by silver line bus and T red line from airport.
Sidenote 2: Parking on the premises is very pricey

Room Tip: We stayed in a king room within the new portion of the hotel (vs the renovated jail portion) and our...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLDOR, Director of Rooms at The Liberty Hotel, responded to this review, October 1, 2013
Thank you for taking the time to write this detailed review; we appreciate the kind words regarding our friendly staff and convenient location. Thank you for sharing your thoughts with us.

Kind regards,
Brian Lodermeier
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 11, 2013

We spent several days here on a mini break in Boston. It is a really lovely boutique hotel; as others have mentioned, it is based in the converted building of the old Boston jail.

There are two parts to the hotel. The first is the old jail building, which has been converted to a really beautiful space. The main entrance and reception area are in there, as is the restaurant and bar. There are a limited number of guest bedrooms in the "jailhouse" side; the rest are in the new part of the hotel which can be accessed from the lobby.

We stayed in the old side of the building and our room (we booked a corner view) was beautiful. A huge kingside bed, plenty of space, huge bathroom with a big shower and separate large bath tube and plenty of Molton Brown toiletries. The room felt newly refurbished and was spotless. The corner view wasn't anything special (we looked out on the tube station and the hotel forecourt - we weren't high enough to see the river) but the floor to ceiling windows were still great.

There was only one downside to staying in the old building: the noise. The Liberty is a very lively destination for locals and tourists alike. We arrived on a Thursday night at about 11pm after a long flight. The reception area basically doubles up as a bar and it was heaving with drinkers. Reception was busy but after a short wait the staff were quick to check us in and offer a complimentary welcome glass of bubbly.

The noise from the reception area bar does carry, because it is built like an atrium, but the main issue in our room was the noise from the outdoor bar area - which we were pretty much directly above. We went to bed assuming the drinkers would be made to move indoors come midnight but in fact it is open until 2am every night (and was busy every night we were there, including Sunday). I managed to get to sleep okay after turning on the hum of the air con to help drown it out but my partner had to wear ear plugs every night. We did consider asking to change rooms but the room itself was lovely and after the first night we decided against the hassle. So if you are a light sleeper, make sure you are roomed well away from the front of the hotel.

This is the only real negative comment we had about the place, and the reason we gave it 4 stars rather than 5. The reception staff were all really great and helpful. We didn't have breakfast in the hotel, preferring to eat out (there are plenty of places for brunch or breakfast on Charles Street). A nice touch was a free coffee station in the lobby, so even if you weren't having breakfast in the hotel you could still grab a coffee to go. We also ordered room service for dinner one night and it was both quick and fairly reasonably priced for a room service menu.

The hotel is also well located. It is right next to the Charles MGH tube stop and the tube is very easy to use - the ticket machines are self explanatory. You can walk across the Longfellow Bridge towards Cambridge and the hotel is also only a short walk from Boston Common.

All in all we would definitely recommend the hotel, but just be warned regarding the noise in the old side of the building.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, MA
Top Contributor
57 reviews 57 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 11, 2013

Stayed there one nightbefore attending a function at Community Boating (Challenge on the Charles). It was lovely, room very large, bathroom to die for, and the bed was so comfortable. We has a chance to try the restaurants on-site and they too were very good. I would recommend staying there to anyone visiting that side of the city.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Liberty Hotel

Address: 215 Charles Street, Boston, MA 02114
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #38 of 77 Hotels in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Liberty Hotel 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
The sun sets over an iconic architectural gem, where unrivaled views, indigenous flavors, and the vibrant colors of this timeless destination await. Once the storied Charles Street Jail, The Liberty Hotel welcomes guests to Boston with the spirit of a landmark liberated following an extensive $150 million acquisition, renovation, and construction process. Commanding style and elegance, this property accommodates 298 guest rooms, including a 2,200 square foot Presidential Suite and nine additional suites. With complimentary high speed internet access in all of our spacious guest rooms, business and leisure travelers alike will feel at home. ... more   less 
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