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“Consistent with brand promise” 4 of 5 stars
Review of InterContinental Boston

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InterContinental Boston
4.5 of 5 Hotel   |   510 Atlantic Avenue, Boston, MA 02210   |  
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Ranked #12 of 77 Hotels in Boston
GreenLeadersSilver level
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Consistent with brand promise”
4 of 5 stars Reviewed June 15, 2014

I usually go to intercontinental when travelling to US. Never came to this one until now. I found it very consistent in terms of brand. Room was great, but I had views to a wall that was 14 meters from my window (wasn't in the rooms description when I made my reservation). Apart from this, the rest was great. Will keep going to intercontiental in my following trips to US

Stayed June 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConBos, General Manager at InterContinental Boston, responded to this review, June 23, 2014
Dear Miquel M,

It is wonderful to receive such a great compliment, we are proud to wave the InterContinental flag and remain consistent with our brand’s promise. Thank you for staying with us on your recent visit to Boston and for your loyalty to our family of hotels. Safe traveling!

Sincerely,

Ian Pullan
General Manager
InterContinental® Boston
Ian.Pullan@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,783 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (402)
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SF Bay Area, CA
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed June 14, 2014

This is a modern building in the business district.
While probably great for meetings etc it wasn't the ideal place for a weekend away.
The staff was professional but not warm, food was outrageously priced (22.00 for a Caesar salad?) and the room set up wasn't ideal.
We booked this place because I had read it had big bathtubs and was centrally located.
Tub was not oversized-just deep, and though centrally located there wasn't much to walk to from here unless you were doing tourist things.
We took a cab most places and felt very out of place.
I travel regularly and most 4 and 5 star places make an effort to appeal to all types of travelers.
I didn't get that feeling. Actually it felt on the pretentious side.

Stayed March 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConBos, General Manager at InterContinental Boston, responded to this review, June 16, 2014
Dear skyetraveler74,

We appreciate your candid feedback and are sorry to hear that you were not pleased with your recent stay. We do consider our hotel to be a prime location for both business and leisure, with the increasingly popular Fort Point Channel & Seaport districts just behind us and abundance of museums, waterfront activities and restaurant options in the neighborhood. I regret that you did not find this to be the case and also that you found our bath tubs to be less than satisfactory; as many reviews have stated, the tubs are one of our most popular bathroom features.
While disappointing to read, we appreciate your comments and will use them to continue to improve as a hotel.

Sincerely,

Ian Pullan
General Manager
InterContinental® Boston
Ian.Pullan@ihg.com
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Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 14, 2014 via mobile

Just returned from a 5 night stay at the intercontinental. We arrived by water taxi from the airport which was a great way to arrive particularly as it was such a beautiful day. The hotel interior was stunning and immaculate throughout. I had chosen a club room as it was our wedding anniversary and we loved the club lounge. Well worth the extra cost, the staff were extremely helpful and friendly without exception and a particular mention must go to the concierge Marc who made some excellent recommendations for restaurants and also helped my husband arrange flowers for me for our anniversary. The only disappointment was that the hotel didn't organise anything for our anniversary particularly as I had written to the manager when I first booked, and had read on here that special touches had been organised for other guests to celebrate their special occasions.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 13, 2014

A great business hotel near the boston harbor and CBD, near subway Red and Blue line, and South Train station. 5 mins walk to faneuil hall which is the main attraction in the area where you can find lots of restaurants and shops. Boston Commonwealth Park/Beacon hill/Greenline Park street is about 20 mins walk.

Big and bright rooms with modern touch. City or water view, but not really full front harbor view. The only hotel with that is the Boston Harbor Hotel but rooms there are much more aged and 'old school' taste.

Everything in the hotel is Intercontinental standard. Just curious why they don't use better coffee capsules such as nespresso in the room?

Room Tip: Corner room has better harbor view
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConBos, General Manager at InterContinental Boston, responded to this review, June 18, 2014
Dear Tony Z,

Many thanks for the wonderful review! It is a pleasure to hear that we are to the InterContinental standards and appreciate your comments regarding the in-room coffee brand which we will take into consideration when the time comes to re-evaluate this.

I hope we have the opportunity to welcome you back again very soon.

Sincerely,

Ian Pullan
General Manager
InterContinental® Boston
Ian.Pullan@ihg.com
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Brisbane
Top Contributor
95 reviews 95 reviews
16 hotel reviews
Reviews in 41 cities Reviews in 41 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed June 13, 2014

I have just spend three nights there, this was my fourth stay at an Intercontinental world wide and it comes 4th. While it is a great hotel, nice rooms, very pretty bathrooms, a few things should be better or not happen in a hotel of this standard. I had two reservations because they had to be arranged that way covering 3 nights, and after the first night the keys stopped working. And that is despite me ensuring that the staff is aware of us staying in the same room for the next 2 nights on the second reservation. Once approached they fixed it immediately but I was not impressed with the need to go down and up again nearly to the top of the hotel.

Second thing that astonished me were limited dining options within the hotel itself. Not great for the weekend morning.

One thing that can be relied on though is the fitness area and the pool. Great facilities! So make sure you set some time aside to enjoy them.

Location of the hotel is pretty good, close the South Station, served by Silver line from and to the airport, red line and silver line into the city, and local as well as long distance trains. It is also close to attractions such as Aquarium, and the city center.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConBos, General Manager at InterContinental Boston, responded to this review, June 18, 2014
Dear Agnes L,

We appreciate your loyalty to the InterContinental brand and clearly have a lot to live up to here in Boston! I have shared your feedback with our management team so that we may address your concerns promptly. I am sorry for the inconvenience of having to pick-up new keys and regret that we did not have a bellman bring them to you sooner.

Additionally, I’m very sorry to hear that you were not pleased with our restaurant options; we do have three very different offerings and while only one of these is open for breakfast our chefs offer an extensive menu and are always happy to accommodate additional requests.

It is great to hear that you enjoyed our Spa and Health Club facilities and of course our prime location as well. Thank you for taking the time to review our hotel, I hope you will stay with us again the next time you are in Boston.

Ian Pullan
General Manager
InterContinental® Boston
Ian.Pullan@ihg.com
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Minneapolis, Minnesota
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 13, 2014

Our King room overlooking the Harbor was wonderful. The bed was very comfortable and the view was great. The bathroom was huge - with a glass shower (great shower head) and a large tub with extra sprayer. The wooden shutters opened up over the tub and into the bedroom. If you are shy or self-conscious, this might not be for you. Otherwise it was a pretty neat feature. Adam at the Concierge desk was AWESOME! He took the time to talk to us and ask how our day/evening was, etc.. super friendly and genuine. Great location for walking to the water or further into town.

Room Tip: Don't get the room with the shutters between the room and bathroom if you are shy.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malden, Massachusetts
1 review
5 of 5 stars Reviewed June 13, 2014

I recently had my 50th birthday party in the beautiful champagne lounge in the Intercontinental hotel in Boston. Allison could not have been more helpful with the planning and my constant changes, I was really impressed with her professionalism and kind manner. The hotel staff from Joe who took care of my car, Sam who helped with my parents, David who was so pleasant and helpful and of course our bartender Dragon, who remembered every face and drink.
If you are looking for a fun, intimate room for your next party this is it, great ice bar, comfy sitting, large tv and great sound system
thanks to everyone who made me feel extra special on my birthday

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterConBos, General Manager at InterContinental Boston, responded to this review, June 17, 2014
Dear Frankie B,

Thank you for the compliments and wonderful review, and Happy Birthday to you! Our team is very appreciative of your kind words and recognition. I am thrilled that you had such a wonderful birthday celebration and honored that you chose to celebrate here with us. We hope to be your venue of choice for many more special occasions to come!

All the best,

Ian Pullan
General Manager
InterContinental® Boston
Ian.Pullan@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Boston

Address: 510 Atlantic Avenue, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Boston
#6 Green Hotel in Boston
#7 Romantic Hotel in Boston
#8 Business Hotel in Boston
#9 Luxury Hotel in Boston
#13 Family Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — InterContinental Boston 4.5*
Number of rooms: 424
Official Description (provided by the hotel):
This breathtaking, modern Boston waterfront hotel stands on the site where a late-night tea party ignited the American Revolution. Located between the financial district and the booming Fort Point Channel, find yourself at the heart of the city and take in waterfront views from Miel, Boston's first Provence-themed brasserie. An urban retreat, relax and revive with an indoor lap pool and full-service spa. ... more   less 
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Also Known As:
Intercontinental Boston Hotel Boston
Boston Intercontinental

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