Have stayed at this hotel several times over the past 5 years for business. What I like is it's very consistent delivery of quality services, friendly and competent front desk and bell staff, good value, and great location. The rooms are clean and quiet. I have stayed at several other InterContiental properties in the US and this one is as good as the others. The hotel's location and services make it a good choice for both families and business travelers. I didn't give it 5 stars because the room service choices are a bit limited and the quality, while good, needs to be better to rate higher.