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“Great hotel on the waterfront” 4 of 5 stars
Review of InterContinental Boston

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InterContinental Boston
4.5 of 5 Hotel   |   510 Atlantic Avenue, Boston, MA 02210   |  
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Ranked #12 of 77 Hotels in Boston
GreenLeadersSilver level
Bordeaux, France
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“Great hotel on the waterfront”
4 of 5 stars Reviewed November 7, 2012

The hotel is very well located between the financial district and the new seaport district. The nearest subway station is only two blocks away and if your a good walker most of the Freedom's trail landmark are within walking distance.

Our room was spacious, stylish and confortable with a nice "méridienne" couch, a window facing desk, individual reading lights on each side of the bed and a nice sliding panel between the bathroom and the bedroom. The bathroom features both a shower and a bathtub. The sliding panel is very nice but might be a problem if someone has to go to the bathroom in the middle of the night as it is not lightproof.

On the "green" side, the room is fully equipped with high end LED bulbs.

The staff was available and competent.

My only concern is on the internet connection. This is not unique to this hotel but while most motels offer complementary internet I really don't understand why 4 or 5 stars hotel like this one are charging nearly $15 for an internet connection. Although I had to connect two different devices (laptop and smartphone) and when I connected the second device I didn't know wether or not I would be charged for the second device (the captive portal page is the same).

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,783 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (402)
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English first
George Town, Grand Cayman
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed November 6, 2012

Despite paying over 1000.00 for a two night stay, this hotel gives you nothing for free. Internet $15.00 a day. Receive two amazon packages at the hotel: $9.00 each. I have never been charged for that before.... Tiny bag of M&Ms in minibar $8.00. No free coffee maker in the room, or anything else. Compare this to what you get at the middle tier hotels: free internet, free receipt of packages, free coffee in the room, and often breakfast buffett in the morning, inexpensive meals at the restaurants and snacks at front desk... I am sick of being soaked, the hilton is a bit of a rip off, but this hotel is worse. will never stay at this hotel again.

Room was good, but nothing special, except lots of marble in the bathroom. Bed very firm, thin mattress, westin and hilton hotels have much better bed quality.

Room Tip: Try different hotel
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICBoston, Director of Rooms at InterContinental Boston, responded to this review, November 9, 2012
We appreciate you taking the time to provide feedback on your recent experience at InterContinental Boston and are sorry to hear that you did not enjoy your stay with us. We do provide coffee makers in our guest rooms and apologize if this item was missing. I will be sharing your comments regarding our charges at the next hotel quality meeting. Although we are disappointed to hear that your stay was less than perfect, your feedback gives us the opportunity to improve our guest experience. Thank you again for your review.
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Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 6, 2012 via mobile

These rooms are perfect. Concierge service was outstanding especially Louis and Jessica. They truly know what service is all about. Location couldn't have been any better. The bar was a perfect place to get a delicious cocktail and fantastic food. I will definitely stay there next time I am in Boston.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
1 review
5 of 5 stars Reviewed November 6, 2012

Stayed over during hurricane Sandy!!! Staff exceptionally helpfull when it came to having to stay an extra night and reschedule travel arrangements. Rooms very spacious and comfortable. Taxi service and shuttle service readily available. Close to South Station which was very handy and close to tourist info spots.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 5, 2012

Stayed for six nights in town on business with my fiancée - Absolute superb experience! The concierge, front desk staff, bellman, housekeeping staff, valet team and in house kitchen all treated us like family and catered to our every request.

Nicely appointed modern rooms with comfortable beds, large desk, closet, marble lined shower and floors, large bathtub, sliding bathroom window doors with a bedroom view, very cool in wall ambient lighting, great Internet, Cisco IP phones, stocked mini bar and Kuerig coffee maker. We had a corner king upgraded room (1058) facing the Boston Fire Dept across the street on Atlantic Ave. Very conveinient location in walking distance to many resteraunts and downtown attractions.

The concierge staff was the best I have experienced in my global travels and arranged several dinner reservations, transportation and a few city tours. After a nice romantic evening meal we arrived at the hotel, entered our room and were surprised to find a complimentary bottle of champaign, box of chocolate covered strawberries and a personal note from the concierge congratulating us on our new engagement!!! Thank you Jaihera :)

Room service is 24/7 and quick. You have to try the house French fries cooked in truffle oil, chocolate Fondant and creme brûlée. Price was on par for this class of hotel and good food.

Valet parking is pricey at $40/day but has unlimited in/out privelges and your vehicle is handled with care and protected from the elements safely tucked away in the underground garage.

The outsourced business center was open extended hours and the staff was excellent.

Beware of the expensive mini-bar/$14 cashews, and pricey in room new release movies/$18
NOTE: Book a room on the water side of the property if you are a light sleeper due to the busy Boston Fire Dept opposite the hotel on Atlantic Ave.

Looking forward to our return stay at the Intercontinental Boston!

Room Tip: Book a room facing the water side of the property if you are a light sleeper due to the busy Boston...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 1, 2012

I stayed there for a few days in a conference. Nice, clean and spacious rooms, spotlessly clean. My only complain would be that the wireless internet was dreadful. Sadly that isn't uncommon.

Good food, friendly and helpful staff.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICBoston, Director of Rooms at InterContinental Boston, responded to this review, November 6, 2012
Thank you for sharing your recent experience at InterContinental Boston. While we are ecstatic to hear that you enjoyed our accommodations, cuisine and staff, we cannot overlook the challenges you experienced with our Wi-Fi and apologize for any inconvenience. I will be sharing your comments with our IT team at the next hotel quality meeting. We appreciate your feedback and hope you visit us again soon.
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Cincinnati, OH
Top Contributor
136 reviews 136 reviews
30 hotel reviews
Reviews in 49 cities Reviews in 49 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed October 31, 2012

We loved the modern look of the property and the room. The location was close to everything we wanted to see in that par of Boston. I had planned on trying to use the water taxi from the airport to the hotel, but after waiting 15 minutes, no bus came by our terminal, so we took a taxi instead. The taxi turned out to be less expensive anyway.
The room was clean and comfortable. My only complaint, and it's minor, is the sliding window between the bedroom and the bathroom. Nice concept, but if someone got up in the middle of the night to use the restroom, it pretty much lit up the whole place. Would have preferred solid panels.
We didn't eat there but did have a few drinks at the bar. Nice atmosphere there as well.
Overall, if I could get the same rate I got on this trip, I'd make it my first choice in Boston.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICBoston, Director of Rooms at InterContinental Boston, responded to this review, November 6, 2012
Thank you for taking the time to write about your recent stay at InterContinental Boston. We are delighted to hear you enjoyed our location and atmosphere. Please visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Boston

Address: 510 Atlantic Avenue, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Boston
#6 Green Hotel in Boston
#7 Romantic Hotel in Boston
#8 Business Hotel in Boston
#9 Luxury Hotel in Boston
#13 Family Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — InterContinental Boston 4.5*
Number of rooms: 424
Official Description (provided by the hotel):
This breathtaking, modern Boston waterfront hotel stands on the site where a late-night tea party ignited the American Revolution. Located between the financial district and the booming Fort Point Channel, find yourself at the heart of the city and take in waterfront views from Miel, Boston's first Provence-themed brasserie. An urban retreat, relax and revive with an indoor lap pool and full-service spa. ... more   less 
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Also Known As:
Intercontinental Boston Hotel Boston
Boston Intercontinental

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