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“Best service I've come across in a LONG time.” 5 of 5 stars
Review of The Westin Boston Waterfront

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The Westin Boston Waterfront
4.0 of 5 Hotel   |   425 Summer Street, Boston, MA 02210 (South Boston)   |  
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Ranked #40 of 77 hotels in Boston
Greenwich, Connecticut
1 review
“Best service I've come across in a LONG time.”
5 of 5 stars Reviewed July 25, 2013

I was here for a busness trip and on-site conference -- 4 nights in all -- and the staff could not have been more helpful. Hassan made sure I had the nicest room for my (longish) stay and Debra Hegger was extremely accommodating throughout. Even the chamber maid who cleaned my room was WONDERFUl (unfortunately I did not get her name). It is rare to find this level of service in any hotel today -- no matter how many stars and what the price - but I will say this place hit it out of the park! Thank you all.

Room Tip: Corner suites with a view of the water and airport are worth it!
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, July 29, 2013
Thank you for the glowing review and for recognizing Debra and Hassan. We pride ourselves on providing the best customer service possible and Debra and Hassan have proved what a great team we have here at The Westin Boston Waterfront.
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1,421 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 25, 2013

The facilities were new and of good quality with excellent customer service! The beds were comfortable, the rooms were spacious and amenities were more than adequate. The food offered through room service was of good quality and the presentation was lovely. I enjoyed the personal pizza I had for a midnight snack. It was very convenient to be able to access the convention center via the walkway. The on-site restaurants were pricy but the food was good. The hotel is a walking distance to the waterfront and so was quite convenient.

Room Tip: Rooms on the higher floors are quiet.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, July 29, 2013
Thank you for posting such a wonderful review. We appreciate your feedback and hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 25, 2013

Rooms are fine if you are attending a convention - however, for a convention hotel to have only one restaurant (and a bad one at that) is not acceptable. There is a Starbucks in the lobby but it often runs out of food (not sure why they don't anticipate large groups when there is a line every morning). The hotel staff were okay but not very eager to help (I asked the concierge for the fax number and she sent me to the business center). Would only stay here if I had a convention next door.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, July 29, 2013
Thank you for taking the time to post your review. While I was disappointed to read your comments, the feedback is appreciated and your concerns will be shared with the appropriate Department Heads to be addressed with the entire team. I hope you will give us the chance to redeem ourselves and consider staying with us in the future. We would welcome the opportunity to provide a more enjoyable experience for your next visit.
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Virginia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 24, 2013

We stayed there during the great heat wave of July, 2013. Average daily heat index reached triple digits. Fortunately it was close to the waterfront and the staff was incredibly helpful in finding places and restaurants for my wife, while I was working at the hotel. The meeting catering was superb. An earlier review had mentioned a shortage of amenities, but we found that to be inaccurate. We did find a sign to hang on the door which requested no service, not "do not disturb". If the previous reviewers had put this up, it would explain the shortage of shampoo, etc.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, July 29, 2013
Thank you for the wonderful comments you had for our hotel. We appreciate your feedback and hope you will consider The Westin Boston Waterfront in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Top Contributor
170 reviews 170 reviews
49 hotel reviews
Reviews in 76 cities Reviews in 76 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed July 24, 2013

I have my most consistently good experiences at Westin hotels and this was no exception. The the rooms are nicely appointed and the beds are very comfortable. Room service was excellent in terms of food selections (loved the "lobster roll"), food quality and timeliness of delivery --but hideously expensive, as usual (more so?).The staff is friendly and helpful. Occasionally there are long lines for the concierge which could be handled better. There is a Starbucks in the lobby. Excellent air conditioning everywhere which was really welcome during the Boston heatwave. The location is excellent, close to the airport, next to the Convention Center, near the Institute for Contemporary Art, and a short walk to South Station and the center of the city. There are refrigerators in the rooms (or just wine coolers?) -- would have liked a mini-bar! They could have more luxurious toiletries for that extra special something!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, July 29, 2013
Thank you for taking the time to post your review. I was thrilled to read you enjoyed your stay with us and we look forward to hosting you on your next trip to our great city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicholasville, Kentucky
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 23, 2013

My husband and I stayed one night at the Westin as we were traveling through New England this summer. It was very conveniently located--steps away from the convention center, less than 5 minutes walking distance from the subway, easy to get to. I liked that it was not located in the center of town. It was quiet, yet still offered many amenities. We enjoyed the pool and hot-tub while we were there. While we did not take advantage of the fitness center, if we had been staying longer, we would have definitely gone down to work out. It was quite nice! Our room was comfortable, the bathroom was quite nice, and everything was clean when we arrived. The front desk staff were very friendly and helpful, providing us a map and directions on how to get around the city. The Starbucks was also very convenient and we had breakfast there before checking out. All in all, it was definitely satisfactory and we would book a room there again!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, July 29, 2013
Thank you for taking the time to post your review. We appreciate your kind comments and hope you will consider staying with us on your next trip to Boston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Washington, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 23, 2013

I stayed here last weekend as part of a trip to see the Yankees-Red Sox game, and found the hotel to be conveniently located close enough to everything (including the airport). Price was relatively good for Boston, the room was a nice size and well furnished, and the staff was extremely helpful whenever called upon. As I have become used to at Westin, the beds were extremely comfortable. I would definitely stay here again when in Boston.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, July 29, 2013
Thank you for the wonderful review. Your feedback is appreciated and we hope you will consider staying with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Location: United States > Massachusetts > Boston > South Boston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Luxury Hotel in Boston
#28 Family Hotel in Boston
#30 Business Hotel in Boston
#39 Romantic Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Boston Waterfront 4*
Official Description (provided by the hotel):
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin

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