I stayed at this hotel for a company event. While this hotel boasts a five-star rating and an impressive lobby, its all-around quality is actually quite a bit lower than what such a high-end image suggests. To start, the attention to details is generally poor. One of the two telephones in my room didn't work. They offer you this "green choice" (i.e. no maid service), but when you call to have any service like picking up the trash, they don't always come on the first call. The "Express Service" line was not always picked up. The soap dispensers in the lobby bathrooms were often empty. The worst part for my experience was the banquet service. The rolls we had for lunch today were stale. The dessert that we had for our afternoon meetings were barely edible. My colleagues and I were all quite disappointed. The staff is friendly enough, and the room is nice. But overall, for such a high end hotel, I expected more.
- Official Description (provided by the hotel):
- The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more less
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- Also Known As:
- The Westin Boston Waterfront Hotel Boston
- Westin Hotel Boston
- Boston Westin