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“Great front desk service!” 5 of 5 stars
Review of Residence Inn Boston Back Bay / Fenway

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Residence Inn Boston Back Bay / Fenway
3.0 of 5 Hotel   |   125 Brookline Avenue, Boston, MA 02215 (Fenway / Kenmore)   |  
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Ranked #7 of 77 hotels in Boston
GreenLeadersSilver level
1 review
“Great front desk service!”
5 of 5 stars Reviewed February 9, 2014 via mobile

Audrey was very helpful, allowing us to leave our car and bags past check out time to accommodate our sight seeing. She also recommended a great restaurant for dinner. I would definitely return to this location when traveling to Boston again.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn Boston Back Bay / Fenway, responded to this review, February 10, 2014
It's always nice when a guest review mentions how friendly and helpful our staff member was during a stay at our hotel. Thank you for sharing your appreciation for our front desk associate, we will share your lovely comments with her so that she is aware of the impact she had on your visit. Please come back and see us again soon.
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233 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 29, 2014

The rooms are amazing, large, new clean and sleek. The hotel staff is exceptional from check in to valet parking. I highly recommend this hotel especially for long stays as the kitchens are immaculate and well equipped.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn Boston Back Bay / Fenway, responded to this review, February 3, 2014
We couldn’t be more pleased to hear that your recent stay at the Residence Inn Boston Back Bay – Fenway was such a great experience. Providing exceptional service to our guests and comfortable accommodations are our top priorities. Thank you very much for your generous praise and recommendation. Please visit us again soon.
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Pembroke, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2014

This is the second time we have experienced excellence service at the Residence Inn Back Bay. The rooms are spacious, modern and clean. The room we stayed in had a full kitchen and living room area separate from the bedroom and bath. The terrace on the 8th floor is a must see. It provides great views of Fenway Park as well as the Boston skyline. The customer service is second to none! Kyle at the front desk was especially helpful upon check in. He was even kind enough to recommend the best way to get to the frog pond for skating that evening and which restaurants would interest us. Just a great employee! I would absolutely recommend this place to a friend and we hope to return again soon.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn Boston Back Bay / Fenway, responded to this review, February 3, 2014
We are always happy to hear from our return guests and truly appreciate that you chose to stay with us again at the Residence Inn Boston Back Bay – Fenway. Thank you for your wonderful feedback and compliments. Our associates always desire to create a memorable experience for all our guests and the ultimate retreat while staying here; it is a privilege to know that our front desk associate was so gracious and helpful. Your recommendation means the world to us, thank you. Please visit us again soon.
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2014

Perfect for visiting BU and local attractions. We had a great stay, easy access and a very convenient place start you daily ventures from. Would absolutely stay there again. Very clean, apartment like setting. Very chic!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn Boston Back Bay / Fenway, responded to this review, February 3, 2014
Your kind review is sincerely appreciated and we’re thrilled you enjoyed your stay at the Residence Inn Boston Back Bay – Fenway. We are so happy that our hotel’s location made a convenient starting point for you as you explored Boston and its sights. Thank you so much for your lovely review, we hope to welcome you back soon.
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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2014

Just returned from an outstanding one-night stay at the hotel with my family.

What you should know:

- The hotel itself is beautiful, new, and modern. Rooms, lobby, and common areas were all well designed and immaculate.
- Staff was exceedingly helpful and friendly

A few other notes:

- 8th floor terrace is beautiful and large. Would be a great place to hang out when the weather is warm.
- The pool is small and the water was cool. When we went, my family was the only one there so the size wasn't a big deal. If there was more than another family/group there, the water would quickly get crowded.
- Rooms were a little smaller than other Residence Inns we have stayed at, but still very good size for a hotel inside a major metropolitan area.
- Parking at the hotel ($40 valet) is a little steep. There are less expensive options close by, especially on non-game days.
- Bed was a little softer than I prefer but still comfortable

We will definitely become return guests. Look forward to staying there when the weather turns warmer and we can enjoy a ballgame and the terrace.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn Boston Back Bay / Fenway, responded to this review, February 3, 2014
Our guests’ comfort is always important to us and we love knowing that you and your family enjoyed such a great stay. We’re delighted that you found our staff to be so helpful and friendly as it is always our desire to provide guests with the very best service to ensure their visit to the Residence Inn Boston Back Bay - Fenway is pleasurable. All of us are looking forward to welcoming you back soon to enjoy our open air deck where you can unwind and relax during your stay in Boston.
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1 review
4 of 5 stars Reviewed January 26, 2014 via mobile

Great location near Fenway Park and all of the restaurants and pubs in the area. Good location near BU where we had a weekend event. Hotel staff, including valet, were very helpful and attentive. The room (suite??) Was a little small compared to other Residence Inns. We had 2 adults and 2 teenagers. But very clean and up to date. Must have been recently renovated. Typical good serve yourself breakfast. Overnight parking fee seemed a little high at $40. Overall a good place to stay.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn Boston Back Bay / Fenway, responded to this review, January 27, 2014
Thank you for sharing your experience with us. It’s always wonderful to hear when our guest has enjoyed our location and their time at the Residence Inn Boston Back Bay – Fenway. Our hotel is located in close proximity to Fenway Park, Boston University, Copley Square and many other Boston attractions. We are very happy to learn how helpful our staff was during your stay and appreciate your kind acknowledgement of their efforts. The next time you are visiting the area we hope that you will allow us the privilege of welcoming you back.
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FLORIDA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2014

My stay at this Residence Inn was Exceptional!The staff was outstanding from the wonderful front desk to the kitchen staff,and the very understanding management.
The breakfast buffet and night meals were wonderful.
My room was spacious,clean and very comfortable.
I looked forward to coming back to the hotel from a hard,stressful day at the hospital where my husband had major surgery.
I would recommend this Residence Inn to all.
It was my Home Away From Home.
Enid from Florida.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnFenway, General Manager at Residence Inn Boston Back Bay / Fenway, responded to this review, January 27, 2014
Thank you for sharing your impressions with us. It is very rewarding to know that you enjoyed an exceptional stay at the Residence Inn Boston Back Bay – Fenway and we greatly appreciate that you've taken the time to share such encouraging comments. We are so glad that we could provide you with a comfortable environment to relax in after a stressful day. It would be our pleasure to have you as guests again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn Boston Back Bay / Fenway

Address: 125 Brookline Avenue, Boston, MA 02215
Phone Number:
Location: United States > Massachusetts > Boston > Fenway / Kenmore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 77 hotels in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Residence Inn Boston Back Bay / Fenway 3*
Official Description (provided by the hotel):
Contemporary yet comfortable, our extended stay hotel offers a convenient location steps away from Fenway Park. The brand new suites include luxury bedding featuring thicker mattresses, full sized pullout sofa bed, fully equipped kitchen and stovetop, refrigerator, microwave oven, and dishwasher. Complimentary high speed & wireless internet access. Complimentary hot breakfast buffet, complimentary evening social (Mon - Thu), complimentary grocery shopping service. ... more   less 
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