We stayed in late June for 3 days. We were attending a wedding in JP. We booked in April and, as our daughter was also coming along with her husband and son, we asked to be put on the same floor as them to help with our grandson. I was in charge of food etc. for breakfast and snacks. We checked our reservations a few days before we arrived and were assured that everything was as requested. Unfortunately when we arrived we discovered we were on another floor and when I spoke to the desk I was told that nothing could be done at that point. I was a little miffed by the attitude of the lady on the desk but did not make a fuss. That being said, everyone else on staff we encountered could not have been more helpful or friendly.