I've stayed here twice now and each time was great. The customer service is impeccable. I travel to Boston a lot and I know that other area hotels are expensive, but not worth the money and most have poor customer service. This hotel makes you feel at home. A very beautiful, city home! The rooms are decorated beautifully. The closets are complete with ironing board, robes, blow dryer, umbrella. There is a heated towel rack in the spacious bathroom. Nice TV, coffee maker, ice bucket. Everything you need! Beds are incredibly comfortable and we had black out shades which are great for sleeping in! The hotel is quiet! I'm pretty sure the rooms are sound proof, because we didn't hear a peep out of anyone, even though it was a busy weekend for the hotel.