The hotel was changed its name from Back Bay Hotel in early this year. We booked through an agent that we didn't know the name was changed is it was a bit difficult to find. But the hotel is really big, if u have the correct name, you won't miss it. Service is excellent as all the staff are very helpful and friendly. There are many restaurants within this area, Copley Square. Room is big and bedding is so comfortable. Coffee machine in the room is easy to operate. Only the bottle water is overcharged too much.