All staff encountered were very helpful and friendly from doormen to check-in to maintenance. The room was very clean and bright during the day. The stereo there is a bit old with no iPod hookup and still has a tape player so bring a wall charger if you need it. The bed was very comfortable and plenty of sheets/comforters. Climate control panel is simple to use, just arrow up or down to desired temperature. My wife and I booked this for a good rate on Hotwire for our 1 year anniversary and the location was great, a short walk to our reservation at Top of the Hub in the Prudential building. We ordered a breakfast for the morning as well which was delicious. To order the staff leave a menu that can be checked off and left on your door knob before midnight, it'll be picked up during the night and ready for when you specify in the morning. There is valet parking and is a short walk from the Green Line.