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“Very nice, old historic hotel” 4 of 5 stars
Review of Loews Boston Hotel

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Loews Boston Hotel
4.0 of 5 Hotel   |   154 Berkeley Street, Boston, MA 02116 (Formerly Loews Boston Back Bay Hotel) (Back Bay)   |  
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Ranked #16 of 77 hotels in Boston
GreenLeadersSilver level
Tampa, Florida
Top Contributor
95 reviews 95 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
“Very nice, old historic hotel”
4 of 5 stars Reviewed June 23, 2013

I stayed just one night recently for a business meeting. This is a beautiful, old and historic hotel in a great area. Customer service, food, and comfort of room was very good. Meeting rooms were also very nice and served our purposes well. Only suggestion would be to add coffee maker in the rooms, as I always appreciate this.

Room Tip: Ask for a room with view
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Checkley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 23, 2013

We returned to the Back Bay after 2 years. Once again all the staff were very professional,always helpful and friendly. From the moment I stepped out of my hire car to the moment we left in heavy rain, the staff were courteous and welcoming. Thankyou!!! The breakfast was excellent, but we were disappointed that we could not have an evening meal in the Stanhope Grill. Cuffs bar seemed less busy than before. Food and drink still good. Great location, quiet but elegant and a great style. We hope it does not change too much, keep up the standards. Our room and bathroom was large, comfortable and clean. I would like to return when I am in Boston.

Room Tip: Our room on the 3rd floor on Stuart st was quiet. We had a Premier room
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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iselin, NJ
Top Contributor
123 reviews 123 reviews
33 hotel reviews
Reviews in 55 cities Reviews in 55 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed June 22, 2013 via mobile

Beware when booking a Deluxe King ... They vary widely.

I first got room 436 which was about 260 sq ft, which made me feel like I was staying in Italy. Curtain was stained and an open pack of q-tips was left in the bathroom.

Came back from walking around and asked what made my room deluxe and not a superior, she told me it was a King deluxe. Once I complained about the size and asked if there were any other size rooms, she explained that my "deluxe" ranges from 260 to 339 sq ft. I asked for one of those and got one.

The 339 sq ft room was nicer but still nothing I would write home about for the price. The bathroom needs updating, since the tub was not as nice as the tile shower in the smaller room. Also, the CHEAP shower curtains must go, buy a cloth one somewhere. (Or glass door)

Valet was expensive ($46) but not abnormal for Boston. They seem understated since we had to wait awhile when pulling in (didn't feel comfortably leaving car with hazards on sitting in Stuart Street).

Cake from restaurant was delicious and the location was key. I'd stay at Fairmont next time unless they drop the prices.

With this, I know the hotel is renovating since they just bought into Boston but I hope they redo the bathrooms and do something about the paper thin doors and walls, if staying on business I would definitely not choose here. (Wifi is included).

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 22, 2013

Very convenient location if you need to be downtown. Room was tiny with one small window and night stand wasn't actually 'bedside' because of wall space. Only room for one suitcase. Not even a coffee maker in the room! On the upside - the hotel restaurant (attached to pub) is excellent and the service and food an easy 5 star. Odd thing is that the concierge doesn't give a recommendation for the restaurant.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Top Contributor
282 reviews 282 reviews
23 hotel reviews
Reviews in 41 cities Reviews in 41 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed June 22, 2013 via mobile

I stayed there for the second time after 2years. Although I enjoyed my first stay, it was not the case for the second time.
As we arrived, no one helped us with our luggage nor opened the door for us. The check-in was cold and totally unfriendly.
The room was the same as I remembered but just really warned out. Less decoration, furniture old and dated. The air cond made lots of noise so impossible to have it on at night. Thank god, the weather wasn't too great when we were in Boston so we were ok at night. The gym downstairs is tiny.
What really did it though is that on our last day the fire alarm went on at 7am..... No one was sure what was going on so I phoned reception and they told us to go down. Once down at reception, no apologies just a: that's nothing you can go back up to your rooms!
We were checking out an hour later and the lady still didn't apologise about this (even after I mentioned it).... She however didn't forget to charge me SEVEN dollars for a small bottle of water!
Definitely not a 4stars experience... Won't be back and won't recommend it!

Stayed June 2013, traveled as a couple
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 21, 2013 via mobile

I have stayed at several hotels in the area. This by far was the best. Is it perfect, no. Is anything? When in this area of Boston, all hotels are priced about the same. However the difference from other hotels in the area was every member of the staff was friendly and courteous, from the Doorman to the General Manager.

The rooms were clean and fresh smelling and quite. I read several of the reviews and as did many of the reviewers had a great stay. I didn't experience the noise and I don't drink coffee so that wasn't an issue for me.

The hotel was recommended to me and I will recommend this hotel to others. Thanks for a great stay. We will be back soon!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cambridge
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed June 20, 2013

Property and rooms ok, previously this was the Back Bay Hotel and is not up to Loews standards. We turned the A\C off as it was noisy, and opened the window, we were woken at 11pm by building work outside which went on all night and continued all day. The hotel claimed not to know about it despite there being a building permit, so they would have had to known. Even when the window is closed it makes no difference to the noise levels, the windows aren't double glazed. They offered us a late check out till 12' we demanded until 3pm so our child could have a sleep as he had been awake all night. No tea and coffee making facilities in the room, not the standard I expected for a $ 400 night stay. It's on a pretty busy noisy road and next to an intersection anyway. I would not stay here again.

Room Tip: Room 830 and I think all of the rooms around the 28 and 30 on all floors are next to the lifts so no...
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Loews Boston Hotel

Address: 154 Berkeley Street, Boston, MA 02116 (Formerly Loews Boston Back Bay Hotel)
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Boston
#11 Luxury Hotel in Boston
#13 Romantic Hotel in Boston
#16 Family Hotel in Boston
#19 Business Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Loews Boston Hotel 4*
Official Description (provided by the hotel):
It's not often that a hotel embodies all that a city stands for, but the Loews Boston is just that place. Housed in the stately limestone building that was once home to the Boston Police Headquarters, our recently renovated boutique property is-like the city of Boston itself-a unique and unforgettable blend of historic charm, urbane sophistication and authentic New England hospitality. Our exclusive Back Bay location, which is ideally situated between three of Boston's hottest neighborhoods-the South End, the Theater District and the Back Bay-puts you in the heart of all that Boston has to offer, with everything you want to see or experience, including the shopping on Newbury Street, just moments away. If you are in town for an event at one of Boston's many colleges and universities, we offer effortless access to the campuses of Boston University, Boston College, Harvard, Northeastern, Emerson and Tufts Medical School, to name just a few. Our 225 spacious guestrooms, two luxury suites and an expansive Presidential Suite have been freshly renovated and bring you the ultimate in modern convenience and comfort. And our recently updated 1,024-square-foot Harrison Room-with its vaulted, 20-foot cathedral ceilings and crystal chandelier-is an unparalleled event space and the perfect location for your next intimate gathering. ... more   less 
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Also Known As:
Back Bay Hotel
Hotel Back Bay
Jurys Hotel Boston
Jurys Boston Hotel

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