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“Friendly, Professional Staff Makes This Property Tops in Boston” 5 of 5 stars
Review of Loews Boston Hotel

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Loews Boston Hotel
4.0 of 5 Hotel   |   154 Berkeley Street, Boston, MA 02116 (Formerly Loews Boston Back Bay Hotel) (Back Bay)   |  
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Ranked #16 of 77 Hotels in Boston
GreenLeadersSilver level
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Friendly, Professional Staff Makes This Property Tops in Boston”
5 of 5 stars Reviewed June 11, 2013

I just returned from a 2 night stay at the Loews Back Bay. I led a group that occupied 5 rooms. The hotel is in an excellent location. Rooms were clean and had great bathrooms which included a large separate shower stall and heated towel rack.

What sets this property apart is its friendly staff. From check in to check out the staff was always eager to assist us with any request.

Overall I would give the property (Rooms, facilities, and amenities) a solid 4.5 stars and the staff 5 stars.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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577 reviews from our community

Traveler rating
    345
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    49
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Orlando, FL
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 11, 2013

If you are going to Boston-stay here! I am very picky and normally not satisfied, never mind rating a hotel excellent. Without even making a big deal of it, they let us check in 3-4 hours early. The staff was nothing but polite and accommodating. They even had umbrella's for guest use. The GM, John, was also nice, you can tell he really enjoys helping people.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 9, 2013

This hotel is in a great location and has a very friendly staff. We arrived early and were allowed to check in as well as arrange for a late check out on our departure day. The hotel also had a small welcome activity bag for our children. The room was on the small size even though we had paid for a "deluxe" room. I really can't imagine how the room could have been smaller so I don't know why it was labeled as deluxe. The HVAC system was quite noisy in the bedroom but there was no exhaust fan in the bathroom. This meant that we were awakened periodically through the night by the air conditioning flipping on, but that the bathroom never de-misted from my family of four's showers. The public areas were nice but small and nothing terribly special. The bar area had a glitzy, dated decor. This wasn't a bad hotel but it was described as a luxury hotel and we paid close to three hundred for the room. Really, the only thing luxurious was the price. There were no perks, the sheets were scratchy, the bottled water in the room was $7 a bottle. If we had paid less, a lot less, I wouldn't find anything critical about this hotel, but given the price and the hotel's description of itself I expected a lot more. Next time in Boston I'll try one of the many other hotels offering rooms at similar prices.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Portland, Oregon
Top Contributor
71 reviews 71 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 7, 2013

So glad I did not let a low review stop me from staying here. I had made reservations some time ago and then the week before our trip I read a pretty bad review and started looking for another hotel but decided to stick it out..... WOW, this has been one of the best of the several hotel we have stayed at in the last year. We arrived early and were able to get checked into our room. It was a King Suite on the 3rd floor rm 320. It was spacious, with a very very comfy bed and pillows. the bathroom was large and even had a towel warmer(nice touch) the robes were very soft.
It is a great location, we walked to the hotel from the Back Bay train station, we were close to Fenway, the trolley and shopping.
We were easily granted a late check out when asked, every associate of the hotel we encountered was very very nice and helpful.
I give it a 5 star rating

Room Tip: our room was a King Suite and it was a good size room we were room 320 in a corner and away from the...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2013

Our flight arrived early in the morning and as soon as we arrived at the hotel we were greeted by a bunch of smiling faces and warm demeanor that helped break the ice and kept it evaporated throughout our stay in spite of the wet and chilly weather. The staff was very helpful in giving directions to different points of interest and the concierge guided us to the best restaurants for our palate delights. The rooms were a reflection of the staff and afforded us an enviable amount of comfort and rest. I certainly would recommend this hotel.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2013

Excellent location, great room and very friendly service... Travelling with a tired, jet-lagged toddler can be a little draining. So it's a relief when hotel staff are charming and child-friendly, as they were at Loews Boston Back Bay Hotel - particularly one guy called He'nock. Great concierge too! I'd thoroughly recommend the place.

Stayed May 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lossiemouth, UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 5, 2013 via mobile

The hotel enjoys a great location, with most sights being walkable. We had a queen room on the 6th floor (room 616). It was very clean, and had a great shower. However we were disappointed with the bed, it was very uncomfortable and dipped in the middle, also the air con was extremely noisy, making it very difficult to sleep. All in all we weren't bit disappointed considering the reviews and price of the room.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loews Boston Hotel

Address: 154 Berkeley Street, Boston, MA 02116 (Formerly Loews Boston Back Bay Hotel)
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Boston
#10 Luxury Hotel in Boston
#11 Family Hotel in Boston
#13 Romantic Hotel in Boston
#21 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Loews Boston Hotel 4*
Number of rooms: 225
Official Description (provided by the hotel):
It's not often that a hotel embodies all that a city stands for, but the Loews Boston is just that place. Housed in the stately limestone building that was once home to the Boston Police Headquarters, our recently renovated boutique property is-like the city of Boston itself-a unique and unforgettable blend of historic charm, urbane sophistication and authentic New England hospitality. Our exclusive Back Bay location, which is ideally situated between three of Boston's hottest neighborhoods-the South End, the Theater District and the Back Bay-puts you in the heart of all that Boston has to offer, with everything you want to see or experience, including the shopping on Newbury Street, just moments away. If you are in town for an event at one of Boston's many colleges and universities, we offer effortless access to the campuses of Boston University, Boston College, Harvard, Northeastern, Emerson and Tufts Medical School, to name just a few. Our 225 spacious guestrooms, two luxury suites and an expansive Presidential Suite have been freshly renovated and bring you the ultimate in modern convenience and comfort. And our recently updated 1,024-square-foot Harrison Room-with its vaulted, 20-foot cathedral ceilings and crystal chandelier-is an unparalleled event space and the perfect location for your next intimate gathering. ... more   less 
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Also Known As:
Back Bay Hotel
Hotel Back Bay
Jurys Hotel Boston
Jurys Boston Hotel

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