Staying here for the weekend, pretty pleased with the hotel overall. Rooms are clean, average sized, and quiet.
What was not OK however, was the doorman. The one wearing a Boston Hat. My sister and I came out to the street to get a cab, and he was off to the side talking to a buddy. After standing there looking at him for a few moments as to not interrupt his conversation, I finally interrupted him and asked for a cab, he replied "there is one around the corner at the cab stand". I have never stayed at a hotel and been told to walk around the corner for a cab. I am more then capable of getting my own cab, but do take advantage of the convienance of a doorman when they are available, and was appalled when he told me to just go around the corner. After walking down the street, we found no cab or cab stand (which I'm pretty sure doesn't exist) and came back. He (still talking to his buddy) looked at me and said "was there no cab there?" Clearly if I am still standing here, there was no cab. He said "ok we'll get you one" and continued talking and made no effort to get us a cab. By this point, the valet guy had walked over and overheard the doorman mention getting us a cab, and thankfully called one for us, as there weren't any in sight.
I was astonished at the kind of service we received at this hotel. I know this is a rather long story, but my point is that, with all of the hotels in Boston, it only takes one bad interaction to ruin an otherwise perfectly good visit. I will not be returning to this hotel.
- Official Description (provided by the hotel):
- It's not often that a hotel embodies all that a city stands for, but the Loews Boston is just that place. Housed in the stately limestone building that was once home to the Boston Police Headquarters, our recently renovated boutique property is-like the city of Boston itself-a unique and unforgettable blend of historic charm, urbane sophistication and authentic New England hospitality. Our exclusive Back Bay location, which is ideally situated between three of Boston's hottest neighborhoods-the South End, the Theater District and the Back Bay-puts you in the heart of all that Boston has to offer, with everything you want to see or experience, including the shopping on Newbury Street, just moments away. If you are in town for an event at one of Boston's many colleges and universities, we offer effortless access to the campuses of Boston University, Boston College, Harvard, Northeastern, Emerson and Tufts Medical School, to name just a few. Our 225 spacious guestrooms, two luxury suites and an expansive Presidential Suite have been freshly renovated and bring you the ultimate in modern convenience and comfort. And our recently updated 1,024-square-foot Harrison Room-with its vaulted, 20-foot cathedral ceilings and crystal chandelier-is an unparalleled event space and the perfect location for your next intimate gathering. ... more less
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- Also Known As:
- Back Bay Hotel
- Hotel Back Bay
- Jurys Hotel Boston
- Jurys Boston Hotel