This was my second visit to The Back Bay and since then Loews group took it over. Unfortunately all the nice little things that compensated for the not-so-great rooms etc are gone with the other group. Complimentary water bottles are gone (now $7 a bottle in the room), newspaper that was delivered to the door every morning is gone. Also for our whole reservation of 9 people, they held the full amount in my colleague's credit card, which triggered a fraud alert from her bank. The only good thing that happened was that they allowed a late check out for me on saturday, other than that I would give it a miss next time, there are a lot of other hotels in the close vicinity that will roughly cost the same if booked in advance.