I usually don't write reviews but I had to because this staff is absolutely phenomenal. I was going to meet my friends at the Boston Back Hotel on Marathon Monday for dinner. After the shocking events of the day unfolded the staff at the Boston Back Bay Hotel made our stay phenomenal. They didn't miss a beat in the middle of all the chaos, they made sure all the guests in the hotel were more than comfortable in Boston's time of need. I remember Trish Duffy was absolutely the most accommodating Professional Services Employee I've ever been witness too, and I've stayed at a lot of Hotels Downtown. This staff was put together by a great management team in my mind because they worked effortlessly to make sure everyone was not only cared for but also sensed they were safe. I will only stay at the Lowes Boston Back Bay Hotel when in Boston.