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“Boston Marathon” 5 of 5 stars
Review of Loews Boston Hotel

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Loews Boston Hotel
4.0 of 5 Hotel   |   154 Berkeley Street, Boston, MA 02116 (Formerly Loews Boston Back Bay Hotel) (Back Bay)   |  
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Ranked #16 of 77 hotels in Boston
GreenLeadersSilver level
Saratoga Springs, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“Boston Marathon”
5 of 5 stars Reviewed April 16, 2013

My family and I stayed here for three nights while my wife ran the 2013 Boston Marathon. I never write reviews like this, and am doing so this time because the service they provided, before and after the explosions, was exemplary. I travel a lot for business, and have to say that the service in this place is really impressive. The Concierges (Heather and Nikki), the Valet (Johnny), and the Manager (Robert) all went above and beyond.

Before the explosions: We called ahead and Heather was great in helping us make dinner arrangements on late notice, given the marathon weekend. She knew the area well, and worked hard to find us openings at restaurants that fit our request. When we arrived, the Bellman (forgot his name) remembered our name, and called me by name the rest of the weekend. At check-in, we had a king bed reserved, but they found us a double queen room to accommodate our two kids. When my wife wanted to stay at the hotel for dinner the night before the race, they worked with us to cancel our Little Italy dinner reservation and get us into the hotel restaurant (which was excellent).

After the explosions: Our hotel was really well located for the marathon - just two blocks from the finish line. After the explosions, they immediately increased security. As events unfolded, they kept us informed of important information by slipping written notes from the manager under our door. Everyone, from the manager to the room service personnel was calm, professional, and went out of their way to help us get through the ordeal. i don't know if the people in this hotel are just especially incredible, or if Boston just has more than it's fair share of patriots, (I suspect the answer is both) - but we were amazed again and again by their patience, professionalism, and willingness to go above and beyond in difficult circumstances. Some guests were weeping, others were disoriented or looking for loved ones. The staff handled it all with grace and dignity.

Thank you Robert, Heather, Nikki, Johnny and all the rest. You are true patriots.

Sincerely, your guests in room 401.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMaibach, General Manager at Loews Boston Hotel, responded to this review, April 24, 2013
On behalf of my team, thank you very much for your very gracious review. We will print and post on our Team Member bulletin board so all can read your kind comments. I consider myself very fortunate to work with a bunch of true professionals. The events of April 15 were difficult for all but I am extremely proud of how my team responded, as you mentioned, with patience, professionalism, and a willingness to go above and beyond. They kept their focus and made taking care of our guests their priorities, putting everything else aside.

Thank you again for taking the time to post a detailed account of your experience and we hope to have the opportunity to welcome you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Seattle, Washington
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 15, 2013

My daughter and I stayed here for four nights in April 2013 with an excellent Priceline rate.

First off, the staff. Every single employee we had contact with was friendly and helpful and seemed genuinely pleased to welcome us. Really. At front desk staff the evening we checked in - I can't remember her name, but the lovely woman who checked us in went out of her way to chat with my daughter and welcome her as well. During our stay, the bellhops, the housekeeping staff - everyone - was so lovely that coming back to the hotel really did feel like staying with friends.

We had a king superior room, smallish and not a great view, but very clean and generally well-appointed (the desk chair had clearly seen better days, but the mattress and pillows were comfy). The amenities of robes and towel warmer in the bathroom was a lovely 5* touch. Also, gotta say the motion-detector nightlight in the bathroom is brilliant. Just light enough to find your way, doesn't blind you, stays on long enough to get where you're going. Love it. Want one. The fridge in the room was great for us - no temptation of a minibar, and space to store kid snacks and leftovers. My only real complaint is that the windows were screwed shut, and it would have been nice to open even just an inch or so. The hvac was easy to control, but loud.

The location, just off Copley Square, was perfect for us. You're within walking distance of a ton (a ton!) of great restaurants, both on Newbury St., and on Tremont. The Flour bakery and cafe around the corner should not be missed-have the breakfast sandwich (you're welcome). Also easy to walk to a million sightseeing locations - the Public Gardens, the Common, about half of the Freedom Trail are all within a mile walk or so. Also, shopping ... for a little low-key retail therapy there is a Nordstrom Rack and Marshalls on Boylston a couple of blocks away, and of course there is high-end shopping on Newbury and in Copley Place.

We didn't eat at the hotel restaurants, but did order breakfast in the room and it was really good. The athletic center is tiny but did the job on a night when it was too late to run outside (though to be clear, this is a very safe neighborhood, i just wasn't up for it). If running is your thing, head over to the Esplanade and run along the Charles, or along Commonwealth Ave., or just through the neighborhoods. I'm a little biased because I grew up there, but it's an awesome running city.

So ... love the staff, would stay there again, a great stay!

Room Tip: Ask for a room facing Stuart Street or Berkeley - the rooms on the back of the hotel are awfully clo...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013

We recently stayed at the Loews Boston Back Bay and found the hotel to be nicely situated and close to many attactions. The staff was extremely caring and gracious. Everyone we encountered was genuinely interested in our enjoying our stay from Heather at the Concierge desk prior to our arrival to Seth, Evan and Stephanie at reception as well as Seemant who we encountered several times and Deepak who greeted us upon arrival and wished us a safe journey when we left. They could not have been more helpful. We felt as though we were part of an extended family. Congratulations to Loews for hiring employees who understand customer service. We look forward to returning to Boston and the Loews Boston Back Bay very soon.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 10, 2013

Nothing overally negative.... Its just average. Well I take that back the gym is cramped, old and has no ventilation. Basically this hotel is in a great location, but needs a reboot. Does not have the common luxuries of its competitors. Rooms are fine, but small and lack any charm. Also does not come with any extras such as free waters, newspapers, etc.. Restaurant is just average and really quite small. Overall not bad, just not great.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Top Contributor
51 reviews 51 reviews
43 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 10, 2013

The first time we stayed here it was a Jurys property and now it is Loews. Both visits were good ones and I don't see many changes from the new management. First, the location is very good since you can walk to the T (subway) quite easily, plus it's near Copley Square, Newbury Street, and many stores and restaurants. The building is the former Boston Police Headquarters so it's a piece of history but they did a good job renovating it. The rooms are well appointed and clean. The restaurant was closed when we stayed so we did not have anything to eat. We stayed on the 8th floor and still heard a lot of street noise so you may not want to be much lower. Parking is expensive at $40 a night but it's about the same at any hotel in the area. Staff was very helpful and attentive.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 9, 2013

This is undeniably a great location and overall an good value mid -luxury hotel but it lacks something in detail. The glass staircase may have been design led but was looking unloved and my room and shower had a rather musty smell to it. The sitting area near reception had rather odd designer sofas that were rather random and just didn't really work. Now it seems that when I stayed Doyle group owned it and perhaps it is unfair for me to not give the new owners a chance. I believe they have a good reputation so I will probably try it again but leave it a while.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

We loved every part of our stay at The Boston Back Bay Hotel. While we chose the hotel primarily for location, we were delighted to stay at such a stylish, comfortable place with wonderful personnel at every level from the very friendly and helpful greeters --bell hops, to the front desk managers, to the hotel staff in the elevators and hallways, to the restaurant managers, servers and great chefs as well. We were walking distance to everything we needed --access to subway, restaurants, central gardens, historic churches, the duckling sculpture, shopping, trolley rides --just everything. We would love to return under the new owner management to find just the same level of service and quality.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Loews Boston Hotel

Address: 154 Berkeley Street, Boston, MA 02116 (Formerly Loews Boston Back Bay Hotel)
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Green Hotel in Boston
#11 Luxury Hotel in Boston
#14 Romantic Hotel in Boston
#17 Family Hotel in Boston
#23 Business Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Loews Boston Hotel 4*
Official Description (provided by the hotel):
It's not often that a hotel embodies all that a city stands for, but the Loews Boston is just that place. Housed in the stately limestone building that was once home to the Boston Police Headquarters, our recently renovated boutique property is-like the city of Boston itself-a unique and unforgettable blend of historic charm, urbane sophistication and authentic New England hospitality. Our exclusive Back Bay location, which is ideally situated between three of Boston's hottest neighborhoods-the South End, the Theater District and the Back Bay-puts you in the heart of all that Boston has to offer, with everything you want to see or experience, including the shopping on Newbury Street, just moments away. If you are in town for an event at one of Boston's many colleges and universities, we offer effortless access to the campuses of Boston University, Boston College, Harvard, Northeastern, Emerson and Tufts Medical School, to name just a few. Our 225 spacious guestrooms, two luxury suites and an expansive Presidential Suite have been freshly renovated and bring you the ultimate in modern convenience and comfort. And our recently updated 1,024-square-foot Harrison Room-with its vaulted, 20-foot cathedral ceilings and crystal chandelier-is an unparalleled event space and the perfect location for your next intimate gathering. ... more   less 
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Also Known As:
Back Bay Hotel
Hotel Back Bay
Jurys Hotel Boston
Jurys Boston Hotel

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