This was one of the nicest hotels I have ever stayed in. Staff were impeccable, room service was reasonable yet delicious, location was in a great and safe area in walking distance from Boston Common, big spacious room and comfy beds. The bathroom was huge!!!!

We escaped the recent power outage in CT to the warmth of the Back Bay Hotel in Boston.
The hotel is part of the Doyle Collection in Dublin, London, Washington and Boston. It has the feel of a European Hotel. The staff is extremely helpful, the hotel is spotless and up to date. The rooms are on the small side but pretty typical for a city hotel. The location is terrific near the Prudential Center, Newbury Street, the Boston Gardens.There are great restaurants within walking distance as well as the restaurant and bar (Cuffs) on site. The hotel was a former police station hence the name of the bar!
The staff realized we were escaping a stressful situation and went out of their way to take good care of us.

The first thing to say about arriving in Boston is...how fantastic is to to leave Logan airport and be inside your hotel within 15 minutes. Can any other city in the world match this? Back Bay is a fine building - the former police headquarters - in a great location. Our standard room was comfortable, though inward facing, the wi-fi worked perfectly, the shower and bath and toiletries were top class and the whole building had a nice ambience. If there was a fault it was mine for booking via Hotels.com rather than direct. I have no proof, but think people who do that get the rooms with no view! The only other niggle was the breakfast, which was fantastic but the menu options meant that we wanted neither a full buffet nor a continental, and we ended up paying something over £20 a morning for yoghurt, granola and fruit and toast. On the last day, one of the waiters did take pity on us and reduced the bill. So really, no complaints. The lady on the front desk couldn't have been more helpful, and we loved the camp Sunday morning gentlemen replacement who couldn't have been brighter at 6.15am!

Stayed here recently for 5 nights. We have stayed before & were not disappointed. From checking in to leaving this hotel we could not fault anything. I asked 10 mins after checking for feather free pillows they were changed within 1/2 hour. Staff are courteous but friendly.I loved the bathroom accessories.Umbrella in room for the rainy days. Did not eat in the hotel as you are so close to some great restaurants. Will definitely be back again to this great hotel