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Loews Boston Back Bay Hotel: Traveler Reviews

4.0 of 5
350 Stuart St., Back Bay, Boston, MA 02116 (Back Bay)
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Loews Boston Back Bay Hotel
Ranked #18 of 76 hotels in Boston
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1,539 reviews from our community

Traveler rating
    947
    438
    90
    48
    16
See reviews for
Families
285
 
Couples
590
 
Solo
88
 
Business
226
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Great Location”
5 of 5 stars Reviewed November 9, 2012

Stayed here for 3 nights on the third leg of our multi-centre city holiday from the UK. The hotel did not disappoint, it is in a great location. The staff were friendly, extremely helpful, and efficient. The room was very clean and comfortable, with all mod cons and toiletries you could need. We liked the automatic nightlight as you entered the bathroom a nice touch, in this smart boutique hotel. The bar Cuffs had a great atmosphere, nothing was too much trouble. Magnificient breakfast selection, and all day bar menu. The concierge was excellent gave us some great advice. Also got us a table at the Atlantic Fish Restaurant in Boylton Street, that is hard to get into. Had a stunning meal there. We will certainly be staying at this hotel the next time we are in Boston.

Room Tip: We had a corner room on the seventh floor with good views of the John Hancock building. However, I...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent - Cannot fault it!”
5 of 5 stars Reviewed November 9, 2012 via mobile

This was one of the nicest hotels I have ever stayed in. Staff were impeccable, room service was reasonable yet delicious, location was in a great and safe area in walking distance from Boston Common, big spacious room and comfy beds. The bathroom was huge!!!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex, Connecticut
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
“They could not have been nicer!”
5 of 5 stars Reviewed November 8, 2012

We escaped the recent power outage in CT to the warmth of the Back Bay Hotel in Boston.
The hotel is part of the Doyle Collection in Dublin, London, Washington and Boston. It has the feel of a European Hotel. The staff is extremely helpful, the hotel is spotless and up to date. The rooms are on the small side but pretty typical for a city hotel. The location is terrific near the Prudential Center, Newbury Street, the Boston Gardens.There are great restaurants within walking distance as well as the restaurant and bar (Cuffs) on site. The hotel was a former police station hence the name of the bar!
The staff realized we were escaping a stressful situation and went out of their way to take good care of us.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Camberley, Surrey
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
54 helpful votes 54 helpful votes
“Excellent location, great breakfasts, though a little pricey!”
5 of 5 stars Reviewed November 7, 2012

The first thing to say about arriving in Boston is...how fantastic is to to leave Logan airport and be inside your hotel within 15 minutes. Can any other city in the world match this? Back Bay is a fine building - the former police headquarters - in a great location. Our standard room was comfortable, though inward facing, the wi-fi worked perfectly, the shower and bath and toiletries were top class and the whole building had a nice ambience. If there was a fault it was mine for booking via Hotels.com rather than direct. I have no proof, but think people who do that get the rooms with no view! The only other niggle was the breakfast, which was fantastic but the menu options meant that we wanted neither a full buffet nor a continental, and we ended up paying something over £20 a morning for yoghurt, granola and fruit and toast. On the last day, one of the waiters did take pity on us and reduced the bill. So really, no complaints. The lady on the front desk couldn't have been more helpful, and we loved the camp Sunday morning gentlemen replacement who couldn't have been brighter at 6.15am!

Room Tip: Be bolder than me, and request a street view room
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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galway
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Great Hotel Second time to stay”
5 of 5 stars Reviewed November 6, 2012

Stayed here recently for 5 nights. We have stayed before & were not disappointed. From checking in to leaving this hotel we could not fault anything. I asked 10 mins after checking for feather free pillows they were changed within 1/2 hour. Staff are courteous but friendly.I loved the bathroom accessories.Umbrella in room for the rainy days. Did not eat in the hotel as you are so close to some great restaurants. Will definitely be back again to this great hotel

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Loews Boston Back Bay Hotel

Also Known As:
Back Bay Hotel
Hotel Back Bay
Jurys Hotel Boston
Jurys Boston Hotel
Jurys Boston
Address: 350 Stuart St., Back Bay, Boston, MA 02116
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Romantic Hotels in Boston
#12 Family Hotels in Boston
#14 Luxury Hotels in Boston
#23 Business Hotels in Boston
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Here you'll find an extraordinary hotel with a landmark address in the heart of the historic Back Bay area. The Back Bay Hotel, formerly Jurys Boston Hotel, is located at the former Boston Police Headquarters, offering a unusual fusion of old and new with a historic building and spacious elegance, updated with exquisitely detailed design and world-class service. With an urban American grill, a vibrant and traditional bar, a state-of-the-art business centre and a gym, this four-diamond hotel offers something entirely unique for frequent business and leisure travelers who seek a distinctive Boston experience. There cannot be a better way to experience Boston. ... more   less 
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