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Hampton Inn & Suites Boston Crosstown Center: Traveler Reviews

2.5 of 5
811 Massachusetts Avenue, Boston, MA 02118 (South End)
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Hampton Inn & Suites Boston Crosstown Center
Ranked #47 of 76 hotels in Boston
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268 reviews from our community

Traveler rating
    81
    105
    47
    20
    15
See reviews for
Families
68
 
Couples
42
 
Solo
35
 
Business
79
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Missouri
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Excellent Customer Service”
5 of 5 stars Reviewed November 5, 2012

I went to Boston to visit a friend who was staying at this hotel. Everyone there was very friendly and helpful. You couldn't ask for better customer service. The hotel was clean and well maintained. Not only did they have breakfast, they served dinner each evening. The shuttle guys were great.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask farmmama_mo about Hampton Inn & Suites Boston Crosstown Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrieta, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Good Price- Close to Downtown”
4 of 5 stars Reviewed October 27, 2012

My friend and I stayed there in September to visit Boston on a girl's trip. We were there for about a week. The stay was great. Our room was very clean and the staff was friendly. I was worried that it would be hard to get around because it looks so far away from downtown on the map. It turned out to be not far at all. We are not from the city whatsoever, so we took cab's everywhere. For the price, we had an enjoyable stay.

Stayed September 2012, traveled with friends
Was this review helpful? Yes 1
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Ask SCWLindsay about Hampton Inn & Suites Boston Crosstown Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
“Good customer service, comfortable room, but terrible street noises”
3 of 5 stars Reviewed October 23, 2012

My wife and I stayed at this hotel for a week. Location is not the ideal as it is distant from the subway station and restaurants, and far too close to big hospitals and highway junction. So you hear the ambulance coming and trafic noise all the time. We had difficulty in good night sleep all evenings. We knew this problem by reading many of Tripadvisor comments, but the reality was much worse. On the other hand, the staff made their best efforts in meeting customer requests and making our stay as much comforable as possible. Shuttle service to airport and convention center was very convenient. Evening and morning meals were O. K. but the meal quality may have to be improved. Overall, although I appreciate the staff efforts, I would not recommend this hotel to the people who need relaxization at night to get ready for work and leisure for next day.

Room Tip: Lower floors and rooms not on the hospital side.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensbury, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Repeat Guest!”
4 of 5 stars Reviewed October 23, 2012

This was our fifth or sixth visit to this property. We stay here because of its proximity to the hospitals. This property is clean and well maintained. The staff is always friendly and helpful. Breakfast area is always clean, well stocked, and organized. We have used the shuttle before to go to Quincy Market, but we now prefer to drive and park as it is much quicker. Yes there is some street noise, but it isn't obnoxious enough to keep us from sleeping. Only complaints would be that the bar/restaurant that is attached to the hotel has been closed for quite a while and there are no other restaurants near by if you get into town late and are looking for a bite to eat. Neighborhood is a bit sketchy but parking garage is always very safe and well lit and I have never felt uncomfortable. Overall this is a great place to stay in Boston for someone on a budget.

Room Tip: Higher floors seem to have less street noise.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stanardsville, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“A Rip Off”
2 of 5 stars Reviewed October 21, 2012

This hotel has few amenities and is way overpriced for the facility. I have stayed at several Boston hotels for less money and far better accomodations. Bedding was very wrinkled, floor was dirty, no microwave, tired looking and acting. Breakfast staff was good as was front desk staff.

Room Tip: stay somewhere else
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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Additional Information about Hampton Inn & Suites Boston Crosstown Center

Also Known As:
Hampton Inn And Suites Boston Crosstown Center
Hampton Inn & Suites Boston Crosstown Hotel
Hampton Inn & Suites Boston Crosstown Hotel Boston
Hampton Inn Boston
Boston Hampton Inn
Address: 811 Massachusetts Avenue, Boston, MA 02118
Phone Number:
Region: United States > Massachusetts > Boston > South End
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotels in Boston
#35 Family Hotels in Boston
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Hampton Inn and Suites Boston Crosstown Center features a unique, hip, urban design. The 175 room hotel which features 56 suites is conveniently located just off Boston's central artery near the world renowned Long Wood Medical Community. The room and public space decor are exciting, and reflect the comfort - and style of the new Boston.... ... more   less 
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Hampton Inn & Suites Boston Crosstown Center
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