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“Just what you'd expect” 4 of 5 stars
Review of Hampton Inn & Suites Boston Crosstown Center

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Hampton Inn & Suites Boston Crosstown Center
2.5 of 5 Hotel   |   811 Massachusetts Avenue, Boston, MA 02118   |  
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Ranked #52 of 78 Hotels in Boston
Matthews, North Carolina
Top Contributor
74 reviews 74 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
22 helpful votes 22 helpful votes
“Just what you'd expect”
4 of 5 stars Reviewed October 3, 2012 via mobile

Again a review that should be a half lower, but we can't factor in 1/2 ratings. Since their we're really no gotchas, rated it higher.

Location is not bad, but the shuttle from the Airport took forever to pick me up, we'll over an hour wait. Restaurants are about a half mile walk, and serval choices which are very good.

Room was as expected. Breakfast was okay, but the oatmeal was prepared very poorly. Managers reception did not include any drinks, which was a bit disappointing. Again the overall rating is a little high.

Stayed on an upper level floor, no noise issues that I noticed. Front desk staff did a good job. Would consider staying again when in Boston.

Stayed October 2012, traveled on business
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592 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Munich, Germany
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 1, 2012

Stayed here for a 5-day business trip to Boston. All in all a decent venue.

Positive: Nice clean and spacious rooms, comfortable beds, big bathrooms, great service, good location (not far from Fenway park, about a 15 minute bus ride to downtown), shuttle service from the airport.

Negative: Very loud (you hear the traffic from the 2 crossing streets and ambulances that go in and out of the nearby hospital), pricy (about 1100$ for 5 nights), not the best breakfast buffet, had a stain on my bed sheets one day after they were changed in the morning.

Not the best 3-star hotel I have stayed at, but ok for a short trip.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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rural ak
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 27, 2012

We were staying in Boston for a medical appointment and this hotel was great. Good location near hospitals and to 90/93. The free breakfast was good, rooms comfortable and the pool room light and clean.
Although they didn't have a refridgerator for us they stored our baby milk for us and gave us milk when we needed it. Very helpful. Will stay here again.

Stayed September 2012, traveled with family
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Denver, North Carolina
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 24, 2012

For value and service, it just can't get any better than this particular Hampton Inn. The expected breakfast was excellent with enormous variety and attentive staff. (We tip the food service staff--you should too!) We travel close to the ground--pack light, take public transportation, and walk.
This hotel is a scant two blocks from the SL4 T-line bus, a breeze to get to and from downtown. The Cambridge/ Harvard Square bus stop is right across the street. We were greeted warmly at registration and provided a better map that we had purchased earlier. Every employee was cordial and courteous. Then the pleasant surprise of a manager's reception every evening--call it dinner! Can't wait to get back to Bahstn and the Hampton. Excellent shuttle service, too.

Room Tip: Good views from seventh floor. Occasional siren sounds from nearby NE Medical Center, but not an is...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New London, Connecticut
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 20, 2012

While I am not new to the Hilton experience, this was my first stay at this venue. I was very pleased with the service and cleanliness of this location and will ceretainly return in the future
as needed. Right off of interstate 93 it is very convienently located and makes it very easy for quick in and out of town

Room Tip: try for close to elevators, some rooms can be quite a walk
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rochester, Minnesota
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 19, 2012

The hotel is very close to BU which is why we stayed here. Shuttle service is very helpful not just to the airport but they dropped us off in the north end too. Breakfast is what you expect from Hampton inn, a lot of options and plenty. They also had free dinner but we did not try. The location is not very nice or safe in the night but its no different from any other big city. The staff are helpful esp. George. Only negative issue was they billed me more than they should have and when I called they kept putting me on hold and then informed me the 'controller' was gone for the day. Later it was rectified and they apologized. Overall its a value hotel in the middle of Boston with friendly staff and shuttle service. I will stay again if I was in the area.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hampton Inn & Suites Boston Crosstown Center

Address: 811 Massachusetts Avenue, Boston, MA 02118
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Free Breakfast Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#29 Family Hotel in Boston
#50 Romantic Hotel in Boston
#56 Business Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Hampton Inn & Suites Boston Crosstown Center 2.5*
Number of rooms: 175
Official Description (provided by the hotel):
The Hampton Inn and Suites Boston Crosstown Center, next to Boston University Medical School, is a friendly and contemporary hotel with an urban vibe. The 175 room hotel features a complimentary shuttle to and from the airport and to Longwood Medical area. Amenities include complimentary breakfast, indoor dipping pool and fitness room. ... more   less 
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Also Known As:
Hampton Inn & Suites Boston Crosstown Hotel Boston
Hampton Inn And Suites Boston Crosstown Center
Hampton Inn Boston
Boston Hampton Inn

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