Whenever I book a Kimpton hotel I don't worry about the quality of the property and I anticipate a great experience - there are varying levels of comfort but this is the first time I've been flat out disappointed. The place is run down (furniture banged up, carpets are old and filthy - both the rooms and the common areas - and it smells musty). The service, as always is very good - friendly staff, seeking to provide a good experience - but they can't make up for the fact that Kimpton management has let this one fall apart.
- Official Description (provided by the hotel):
- Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more less
- Reservation Options:
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- Also Known As:
- Onyx Hotel Kimpton