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“Great short stay” 5 of 5 stars
Review of Embassy Suites by Hilton Boston - at Logan Airport

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Embassy Suites by Hilton Boston - at Logan Airport
3.5 of 5 Hotel   |   207 Porter Street, Boston, MA 02128 (East Boston / Logan Airport)   |  
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A Suite Gas Package
Ranked #53 of 82 Hotels in Boston
GreenLeadersPlatinum level
Lanarkshire
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Great short stay”
5 of 5 stars Reviewed November 21, 2013

We stayed here for a couple of nights and thought it was excellent
Location was a bit out from the centre but good for the airport when we were leaving
Also very good for train line into the centre of the city - with a free shuttle
We took advantage of the evening reception and included breakfast

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, November 23, 2013
Thank you for your kind words. I am glad you enjoyed your stay. Hope you visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,458 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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English first
Vancouver, Washington, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 21, 2013

Spent the night here after a flight from the west coast on our way to a cruise. The hotel is close to the airport so it's a short shuttle ride. Enjoyed the complimentary evening snacks and beverages (but had to settle for non-alcoholic drinks as MA does not allow "free" spirits. They are available for purchase at the bar). The complimentary breakfast was great. Lots of choices including cook to order eggs & omelettes. The room was clean, although it could use an update. The furniture arrangement in the main living area looked a bit awkward but it works. The bed was very comfortable. Too tired to use the fitness room or small indoor pool but it looked good. This seemed like a pricey over night stay but appears to be typical for the Boston area. With the complimentary evening snacks and breakfast, it wasn't a bad deal. Concierge was able to arrange a shuttle to the cruise port for $10 per person.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, November 23, 2013
Thank you so much for the great review. we appriciate your kind words. Hope to see you again in the near future.
I will share your feedback with our Chef and food & beverage department manager how you enjoyed our cook to order complimentary breakfast
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United States
1 review
4 of 5 stars Reviewed November 21, 2013

I enjoyed my stay at the Logan Airport Embassy Suites. The staff accommodated my super early check-in. My room was clean, accommodating, and served my needs. My view was of the airport, but that didn't matter because I wasn't there to look at the window! The staff was friendly, and accommodated my internet needs when the internet was down throughout the hotel. My only complaint was that food trays that were left in the hallway, were left there for hours. It made it kind of skeevy to walk through the hallway. I would return though - the hotel was easily accessible to the airport, and a 5 min walk to the T.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, November 23, 2013
Thank you so much for your feedback regarding your stay at the Embassy Suites.
I am so glad you enjoyed your stay dispite the issue you had to endure.
Thank you, hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
76 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed November 20, 2013

Stayed here on the way in and out of Boston area with a three day trip to The Vineyard in between. The first room was horribly hot, AC not working properly, no window to open. Was only there from midnight to 9am next morning. Second stay was better. Got a Hilton Honors member room with working AC and a window to crack open. Word of caution. Parking is $35/day here. Do yourself a favor and take their free shuttle and walk to the rental cars next door when you need the car and drop the car of early to avoid their parking fees. I'm pretty sure they park in the rental garage anyway. I just don't feel like the value was very good at this hotel and would look elsewhere next time. If money is no object then the location next to airport is good for catching early flights and they always have a good breakfast. The toiletries were actually one of the things I really liked (Crabtree and Evelyn).

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, November 26, 2013
Thank you for taking the time to provide your feedback on our hotel. The hotel does own a garage for valet parking. As for the toiletries I agree they are wonderful. Again thank you for completeing a survey for our property.
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Wichita, United States
1 review
5 of 5 stars Reviewed November 20, 2013

We took a group of 25 and had a total of 5 rooms. The hotel was very accommodating as they were completely booked and still were able to get almost all the rooms on the same floor (22 of the guests were high school students). The front desk was extremely helpful with everything we needed and when our heater quit working someone was in our room in under 5 minutes to fix it. Very impressed! The only complaint I have is that the doors to the hall are not at all sound proof. You can hear every conversation in the hall and every door slam. You can also hear people in their rooms when you are walking down the hall. The price was a bit high but is comparable to other hotels in the area. We choose it because we could put 6 students in a room instead of 4 in non-suite hotels and because of the free breakfast. The breakfast was wonderful! We had a great experience and we will continue to use Embassy Suites when we travel in the future!

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, November 22, 2013
Thank you so much for the great review. we appriciate your kind words. Hope to see you again in the near future.
I will share your feedback with our Chef and food & beverage department manager how you enjoyed our cook to order complimentary breakfast.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Level Contributor
296 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
3 of 5 stars Reviewed November 20, 2013

We stayed here twice - 1) after a late arrival from London, and 2) the night before our early morning flight home to London. The location is good as a base near Logan International and the shuttle that picks you up and drops off is regular and easy to spot. It is also walking distance from the new rental car building, which was ideal for us to pick up our car.

We stayed at Homewood Suites, Hampton Inns and this Embassy Suites on our holiday, and by comparison, I would say this about this hotel:
- the breakfast options were better here than the other Hilton brands
- the service was more functional than friendly
- the rooms were smaller and very dark/dimly lit and they also looked very dated and worn
- this was by far the most expensive option and I don't think it is justified
- they had a restaurant for dinner (but there was nothing exciting on the menu)

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, November 26, 2013
Thank you for feedback regarding your recent stay. We appreciate you taking to the time to tell us about trip and your concern with the pricing will be mentioned to upper management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Arkansas
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 19, 2013

This hotel is nice if you need a quick hotel close to airport or if you have your own car. This ES is a nice hotel but not set up like your typical ES. I stayed in a 1 BR King Room. The room was adequate, just situated a little awkwardly. The bathroom was a nice size and I did like that there were two door into the bathroom (one from the bedroom and sitting area). The manager's reception and breakfast were nice and typical ES. I also ate in the onsite restaurant and the food was good.

The airport shuttle was convenient and ran every 15 minutes. It only took about 7-10 minutes to get to airport.

Overall this is a nice hotel if needing to stay close to airport. Staff was helpful and friendly.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, November 20, 2013
Thank you so much for the great review, we appriciate your kind words.
We hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Boston - at Logan Airport

Address: 207 Porter Street, Boston, MA 02128
Phone Number:
Location: United States > Massachusetts > Boston > East Boston / Logan Airport
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Boston
#46 Romantic Hotel in Boston
#47 Business Hotel in Boston
#55 Family Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Embassy Suites by Hilton Boston - at Logan Airport 3.5*
Number of rooms: 273
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Also Known As:
Embassy Suites Boston Logan Airport Hotel Boston
Boston Embassy Suites

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