My husband and I stayed here while in town for a conference at the Boston Convention Center. If you are going for a convention and are provided with transportation then this hotel is a good option. I stayed at an Embassy Suites in Napa last year and thought it was really nice and clean, so when it was one of the choices for the convention I didn't think twice. It was one of the least expensive choices and included a complimentary breakfast, which was nice, however the hotel was so far away from everything, and we spent $15 on a cab going down the street because the cab driver "couldn't find the address". the hotel staff was not knowledgeable about the neighborhood. We found a highly rated restaurant on Yelp that seemed close to the hotel, however, when we asked the front desk they said they have never heard of it, and when we showed them the adds they told us that we would be unable to walk there and would need to take a cab. We waited half an hour for a cab that never showed up (shocking because the hotel is literally at the airport) and had the hotel shuttle drive us to the airport to get a cab. After we were 40 minutes late we finally got to the restaurant and when we left we decided to walk back to the hotel and it took us less than 8 minutes!
So aside from the very unknowledgeable staff, the room was also below my standard of cleanliness. I am kind of a germiphobe so I get really grossed out when I see something in the room that was left from the guests before us, for example the greasy finger prints on the doors, and the stained information booklet with hotel information.
The complimentary breakfast and manager reception were great everyday, and it was convenient when hurricane Sandy canceled some of the convention and we were forced to stay inside. The front door though started falling in because of the strong winds, and the staff was very quick in securing the glass doors so that they wouldn't fall in farther.
Overall, it was not one of the nicer Embassy Suites I've stayed at, and the location was convenient if you want to be close to the airport or if you like taking public transportation(T train is close to Embassy Suites), but if you are planning on being close to the "action" and sight seeing opportunities, then I would spend a little more and stay at the Sheraton, Westin, Hilton, or somewhere closer to the Quincy Market or Newbury street (you'll save a lot on transportation because you'll be able to walk almost everywhere) and it won't be a $27 cab fare to go 3 miles to dinner on long wharf.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your recent visit to Embassy Suites Boston Logan Airport. I would like to apologize for the fact that the level of service you received was not up to standards. Our goal is always to provide a great guest experience, and it seems that in this instance we fell short. We appreciate you taking the time to let us know where we can make improvements. All of your areas of concerns have been addressed with our staff, and we will defintely work on correcting them. Thanks again for your feedback and we hope for another chance to make a first impression.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.