We have stayed here many times while visiting the city whether for business or to visit with our children. The staff is always lovely. The hotel is clean and nicely decorated and the room amenities are wonderful. I do miss that there is no room service or dedicated dining room for meals. I had once asked for hot tea at night and was brought an empty electric tea pot that I guess I was suppose to fill up from the bathroom sink tap no mug and no tea bag. LOL Breakfast is served in a restaurant that is not accessible through the hotel but we find it to be a limited menu and not that exciting for a with that charges the price it does for the rooms.
Transportation is easily accessible at the front of the hotel via taxi or T or even walking.