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“Great” 5 of 5 stars
Review of Nine Zero Hotel - a Kimpton Hotel

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Nine Zero Hotel - a Kimpton Hotel
4.0 of 5 Hotel   |   90 Tremont St., Boston, MA 02108   |  
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Ranked #9 of 77 Hotels in Boston
GreenLeadersSilver level
England
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
71 helpful votes 71 helpful votes
“Great”
5 of 5 stars Reviewed May 29, 2008

Perfect hotel for our stay.

- Booked through theis own website, got a good deal for $215, there is last minute upgrades available for very small amounts. They email these to you so you can book them on line.

- Great pub / bar right next door if you arrive late at night as we did, it does American bar food which tastes fantastic and it's 2 steps from the door. They still do food at 11pm.

- Perfect location to stay in Boston. You're basically in the middle of town close to everything and you can walk everywhere.

- Rooms are fab. Bed was very very comfy with a massive walk in shower.

- Careful if you arrive late at night, the valet parking is extra and they didn't tell us. It's only an extra $10 but it was a little annoying. Also it takes 20 minutes for them to actually go and get the car as the parking is not on site. Just leave enough time to get it. Airport is exceptionally close, about a 10-12 minute drive.

  • Liked — location, room
  • Disliked — cost of parking
  • Stayed May 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Distributi0nManager, Management at Nine Zero Hotel - a Kimpton Hotel, responded to this review, June 2, 2008
Dear emma580,
Thank you for taking the time to share your experience at the Nine Zero Hotel. We’re happy that you had a pleasant stay and enjoyed your room and the location. We hope to have the opportunity to welcome you back the next time you are in town. Thanks again for your comments.
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1,742 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (424)
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Washington DC
1 review
5 of 5 stars Reviewed May 27, 2008

We stayed at the Nine Zero Hotel to attend a commencement ceremony in Boston. The hotel is a few steps away from the subway (Park St station, Red and Green line), and close to Boston Commons. Area is also safe (we came back late at around 10-11pm every night).

About the hotel : we reserved our room through the hotel website, which gave a much cheaper rate than if you called the hotel directly. On the website, it asked whether you want 'higher floor, or lower', and whether you want 'feather pillows or foam'. We asked for a room on the higher floor, and feather pillows, and both requests were accommodated when we arrived. We were given a room on the 18th floor, with a beautiful view of the State House. Pillows and bed are very comfortable. Sheets are very clean. Hotel has a chic feel, smells nice as soon as you walk in. The interior decor of the room and the hotel can be interpreted as either stylish or tacky, but these are not major issues for me as I much prefer hotel to be clean, which the Nine Zero is. We also used the hotel gym, and although it is rather on the small side, it is functional, clean, doesn't smell, and it has good equipment. One thing we really liked was the in-room safe which is designed to accommodate laptop computers. We put our two laptop computers in it everytime we went out.

Some issues : 1) housekeeping didn't replenish the body soap when they cleaned our room. We wondered whether they forgot about it. No big deal. When we came back from walking around Boston that night, we just stopped at the front desk to ask for soap, and they readily accommodated us, and even asked whether they should call housekeeping to replenish us with more. Very professional and accommodating.

2) Second issue : On the brochure in the room itself, it stated that there's 'complimentary coffee' somewhere in the hotel (I forgot where, lobby perhaps), but when I called front desk to inquire about it, they said they don't have complimentary coffee, but coffee could be bought at the hotel restaurant. Hmmm. If you don't have it, then don't say it on the brochure ! Probably they changed the policy, which is fine, but the info given to customers in the brochures should be updated as well. Oh, by the way, room doesn't come with coffee maker or coffee, but they do have margarita mix !

All in all, it was a very good and very satisfying stay. Staff is professional and friendly. Nine Zero tends to be on the expensive side (we paid around $375 per night for our room), but the hotel is nice, clean, with comfortable bed and pillows, clean towels, crisp sheets, very close to subway. There's Dunkin Donuts and Finagle Bagel a block away for your morning coffee and breakfast.

We would definitely stay here again.

  • Stayed May 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Distributi0nManager, Management at Nine Zero Hotel - a Kimpton Hotel, responded to this review, May 29, 2008
Dear cattails,
Thank you for taking the time to share your recent experience at the Nine Zero Hotel. I’m glad that overall you enjoyed your stay and found the hotel clean and comfortable, and that the location was convenient for your needs. I’m also glad that we were able to meet your preferences that you specified during your reservations process. Thank you for also bringing to our attention the issues that you had during you stay. We value your input so that we know how to remedy these issues for future stays. I have notified the management of the observation you made on our brochures and we will have this corrected. Thank you again for bringing this to our attention. We look forward to welcoming you back to the Nine Zero Hotel the next time you are in Boston.
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Missouri
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 24, 2008

I stayed at the Nine Zero Hotel for a business trip. The hotel is in a great location (only about 10-15 minutes from the airport). I loved the decor and the room was exceptionally clean. We also ate in the hotel restaurant, KO Prime. The wait staff was excellent and my food was delicious, although a bit pricey. I also ordered room service and the food was great. My only complaint was that the doors slam pretty hard, so when my neighbor allowed his door to shut, I would wake me up. But that can happen anywhere! This hotel would also be great for a romantic getaway.

  • Liked — The location
  • Disliked — Was a bit pricey
  • Stayed May 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Distributi0nManager, Management at Nine Zero Hotel - a Kimpton Hotel, responded to this review, May 27, 2008
Dear lovelytan,
Thank you for reviewing the Nine Zero Hotel and our restaurant KO Prime. We’re glad that you had an enjoyable time during your recent visit. Thank you for your feedback regarding our doors. We value our guests opinions so that we can better their future stays. We hope to see you again the next time you are in Boston!
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Kendall Park, New Jersey
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2008

This little jewel box was perfectly situated for our needs. Check in was quick and staff were all smiles. Thank you Thomas and Scott for your advice and help on local information. Room decor was comfortable. Located on the 15th floor we were above most street noise we have come to expect from close city areas, a hazzard of staying in town.
The location cannot be beat for foot travel and the T stop is close by for subway and train access.

We would stay again and again!

  • Liked — Friendly staff and location
  • Disliked — There is nothing not to like.
  • Stayed May 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Distributi0nManager, Management at Nine Zero Hotel - a Kimpton Hotel, responded to this review, May 27, 2008
Dear ajdemcoe,
Thank you for your review of the Nine Zero Hotel. We’re pleased that you enjoyed your stay and found our rooms to be comfortable and our location convenient. Thank you for complimenting our staff as well. We hope to have the opportunity to welcome you back the next time you are in town.
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Seattle, Washington
Top Contributor
210 reviews 210 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
178 helpful votes 178 helpful votes
5 of 5 stars Reviewed May 20, 2008

We love our Kimpton hotels!

Nine Zero actually began as a happy fluke when we arranged for a Boston hotel through Priceline. Imagine how ecstatic we were when we got the Nine Zero!

Check-in was quick and painless, and the room was absolutely gorgeous. Typical Kimpton style, modern and clean with a large room and bathroom...wonderful!!! The bed was absolutely one of the best we've slept in, and the entire staff was beyond helpful, cordial and pleasant.

Even better, the location is central to most historical things in Boston...steps from Boston Common. I'd stay here again in a heartbeat!

  • Stayed May 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Distributi0nManager, Management at Nine Zero Hotel - a Kimpton Hotel, responded to this review, May 23, 2008
Dear thetripchick,
Thank you for your wonderful review of the Nine Zero Hotel, and of Kimpton Hotels. We’re glad that you were pleasantly surprised when you found out that you were staying with us! We look forward to welcoming you back to the Nine Zero the next time you are in Boston. Thank you again for your comments.
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Boston, Massachusetts
Top Contributor
66 reviews 66 reviews
52 hotel reviews
Reviews in 46 cities Reviews in 46 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed May 19, 2008

We stayed here for 3 nights and were very impressed with the hotel. Maybe we had a different experience, but we had none of the problems mentioned by the previous reviewer. We found the lobby perfectly spacious. We had no problems with the valet parking or getting a lift which always came within seconds. We also didn't experience any problems with noise in the room - we were on the 10th floor.

The location of the hotel is brilliant - just off the Common so you are in the heart of everything. The rooms were a good size - they were funky and just the kind of styling we like. We had a corner room with an amazing view of the burial ground and the treetops of the Common.

The bathroom was spacious and the beds were comfortable, everything was spotless. The staff were friendly and really helpful- they could not do enough for us. If we ever asked for anything they didn't immediately have they would always look it up.

We had breakfast every day in the hotel and it was always excellent. They also agreed a late check out for us which was really helpful.

I thought the hotel was really good value for money especially given the very central location. I would definitely stay here again.

  • Liked — Everything!
  • Disliked — Genuinely couldn't fault it....!
  • Stayed May 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Distributi0nManager, Management at Nine Zero Hotel - a Kimpton Hotel, responded to this review, May 20, 2008
Dear Lucy_Jones,
Thank you for taking the time to share your experience at the Nine Zero Hotel. We are glad to hear that you enjoyed your stay. Thank you for your kind words regarding our staff, location, and guest rooms. We’re glad that you enjoyed our restaurant as well. We’re delighted to hear that you will stay with us again, and we look forward to welcoming your back the next time you are in Boston.
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New York, NY
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 5, 2008

Stayed at hotel on 5/3/08, based on reading great reviews, and was extremely disappointed with the accommodations & amenities. There is virtually no lobby / reception area…the parking valet is difficult to access, and there are only 2 elevators that service the entire hotel. As for the room, I was very surprised that they would let someone occupy it due to the noise level. We stayed on the seventh floor, yet it sounded as if there was a garbage truck in the room with us from the hours of 1:30am to 7am. Upon mentioning this to the staff at check out, they simply said sorry, and we will have someone look into it. This was obviously a canned response to a frequently complained about issue.

  • Liked — Nothing
  • Disliked — Horrible Noise throughout the entire night - I am a very heavy / deep sleeper, and did not get a wink.
  • Stayed May 2008, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ninezeromanager, Manager at Nine Zero Hotel - a Kimpton Hotel, responded to this review, May 9, 2008
Dear Kellybr3,

Thank you for taking the time to post your review on trip advisor. I am extremely sorry that you had a less than satisfactory experience with us, and that we fell short of your expectations. In regards to the noise outside of your room during your stay, I want to assure you that it is not something that happens on a regular basis. I hope if future travels bring to Boston we can welcome you back to the Nine Zero.

Please if there is anything I can do to assist you regarding this or any other matter. Please feel free to contact me directly.

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Additional Information about Nine Zero Hotel - a Kimpton Hotel

Address: 90 Tremont St., Boston, MA 02108
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Boston
#5 Green Hotel in Boston
#6 Romantic Hotel in Boston
#7 Family Hotel in Boston
#8 Luxury Hotel in Boston
#13 Business Hotel in Boston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Nine Zero Hotel - a Kimpton Hotel 4*
Number of rooms: 190
Official Description (provided by the hotel):
The elegant Nine Zero Hotel in downtown Boston is consistently named one of the world's best hotels by Conde Nast Traveler, and was recently voted Boston Magazine's Boston's Best Boutique Hotel. Nine Zero Hotel features impeccable service, sophisticated 4-star style, the new Highball Lounge and the perfect launch pad for exploring this historic city. The central location means easy access to Beacon Hill, Boston Common, Faneuil Hall and the Museum of Fine Arts, Boston. ... more   less 
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Also Known As:
9 Zero Hotel - a Kimpton Hotel
Nine Zero Hotel Kimpton

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