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“Trip to Fenway” 4 of 5 stars
Review of BEST WESTERN PLUS Roundhouse Suites

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BEST WESTERN PLUS Roundhouse Suites
2.5 of 5 Hotel   |   891 Massachusetts Avenue, Boston, MA 02118 (Dorchester / Roxbury / Mattapan)   |  
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Ranked #63 of 77 Hotels in Boston
Orchard Park, United States
1 review
1 helpful vote 1 helpful vote
“Trip to Fenway”
4 of 5 stars Reviewed July 22, 2014

We had a great experience at Best Western Roundhouse Suites. The staff was very friendly and helpful. Our experience with the shuttle could not have been better (thanks Manny). The location was a nice walk (about 15 minutes) right to Copley Square. We loved the style of the room and the breakfasts are always great.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review, July 24, 2014
Hi Robert,

Thank you for taking time to review your experience at our hotel! I'll be happy to share your comments with each department and I will thank Manny for making your shuttle experience the best it could be. We'll be renovating at the end of the year so please keep in touch and come back to see our new look!

John W
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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622 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Smithsburg, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 20, 2014

My family has stayed at this hotel in the past and have been pleased, however this trip was somewhat disappointing. First, the hotel is located near a meth clinic and you will often see what appears to be homeless meth users in the neighborhood. (not great for children) During our stay there were numerous fights and arguments outside our window. We contacted the front desk and asked for the police to be called, however none came. Also during this trip, the shuttle van was not operating for a portion of our stay which caused us to spend nearly $200 in additional cab fare..... Bummer!

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review, July 21, 2014
Hi Donnie,

I apologize for the experience you had while you stayed here. If you would like to discuss the details of your stay and discuss how we can make it right for you I am available at 617-989-1000 ext 702. We strive for each guest to have a great experience and when we don't meet your expectations we want to do what we can. Thank you for your review.

John W
AGM
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Laval, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 18, 2014

Loved having a living room. Good shuttle service to popular sites but very busy. Hotel is in an industrial location, a little far on foot for restaurants and shopping. Not great for walking late at night. The outside appearance of the hotel is interesting, the parking is free and not far. The rooms are an adequate size for a large city. Good breakfast and good staff in the breakfast room. Desk staff helpful with our questions.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review, July 19, 2014
Hello Richard,

Thank you for your review! I appreciate you taking time out of your day to pass the word along about our hotel. Do keep in touch - we will be renovating at years end and 2015 will be a facelift year for us!

John W
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amherst
2 reviews
4 of 5 stars Reviewed July 14, 2014

Overall, this was a great hotel, I wish it was closer to more attractions in Boston, but the breakfast was very good, the staff were so nice, and the room was clean. The hotel staff was very friendly always offering a helping hand in terms of finding a cab, food, destinations. I would recommend this location to anyone who doesn't mind being a little farther away from the Boston Attractions.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review, July 17, 2014
Hi Melissa,

Thank you for your review! I appreciate you taking time out of your day to spread the word about your experience here at our hotel. We will be renovating at the end of the year so stay in touch and come see the new look we'll have in 2015!

John W
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 12, 2014

We chose this hotel because we were in Boston for a full day and wanted to be somewhere that is not too central in order to be able to leave fast the next day.
The location for us was excellent.
Staff was very helpful and friendly.
We loved the idea of the shuttle. Very helpful for visitors who do not know the city too well.
The room was big and comfortable. We reserved a mini suite and it was on the 5th floor(504). We did have some noise coming from the street at night. Also due to some technical problems we were not able to use the safe.
Breakfast was fine as well. Pleasantly surprised by the variety and great staff servong it. They are wonderful
All together we recommend the hotel. It is a great place to stay.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review, July 14, 2014
Hi Traveler,

Thank you for your response! I am glad to see we were able to accommodate your needs and apologize for the trouble you had with your safe - we will be installing brand new safes in the next few weeks to help add to the experience. We'll be renovating at the end of year - be sure to keep in touch so we can invite you back!

John W
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 10, 2014

I saw that this hotel had fairly good reviews, so I was expecting a pleasant experience. I was surprisingly disappointed. It wasn't the worst place I've ever stayed at, but I certainly wouldn't recommend staying there.

PROS:

The rooms are nice. They have a love seat and a couch to go along with the beds. They also have a mini-fridge and an additional kitchen sink.

The hotel also provides a free shuttle service within a 2 mile radius. We were going to the Sox game, and this brought us just about to the park.

The hotel also provided free wifi.

CONS:

My biggest complaint was the Air Conditioning. It simply did not work. We were staying there in the middle of a heat wave (about 90 degrees that day), and despite having the AC turned way down, the room temperature stayed at around 77-80 degrees the whole time we were there. We were drenched in sweat the entire night.

The front desk lady was a bit short with us. We had a couple questions and she seemed to get short with us.

The area isn't the greatest. There were some seedy people around the hotel at all hours.

It is VERY noisy outside the hotel. There were sirens and horns going off all night. I realize it is a city and that is to be expected, but there was an exorbitant amount of loud sirens in this area.

The room security safe was supposed to be left open in order to set a personal passcode to use it, but it was already closed and locked when we arrived. Therefore, we couldn't secure our valuables when we left our room.

OVERALL: I am sure there are worse places to stay at, but I expected a lot more from this place. If there was properly working air conditioning I probably wouldn't have minded any of the other small concerns, but it's inexcusable to have your hotel guests uncomfortable because your AC is not working or turned off.

  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review, July 11, 2014
Hi Traveler,

Thank you for taking time out of your day to review both the positive and negative aspects of your stay here. We have taken the appropriate measures to fix the AC to provide maximum comfort for our guests while you are here. We will be renovating at the end of the year and the items that you mentioned that are under our control will be fixed and we'd like to invite you back to take in the fresh face our hotel will have!

John W
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Top Contributor
65 reviews 65 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 8, 2014

We choose this hotel due to it's proximity to driving out of town as we were hiring a car to do a trip up Cape Cod,

Best Western has been around for years and deliver what they say - the beds were fine, the staff really friendly and helpful. However the road noise was an issue with one member of our party but she did have the bed nearest the window.

It suited our purpose as a stop over (we left for a couple of days and then return for another two nighs). The shuttle running into town was good, usually on time and the drivers very helpful

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, AGM at BEST WESTERN PLUS Roundhouse Suites, responded to this review, July 10, 2014
Hi Mariposa,

Thank you for your review! I'm glad we were able to serve as a stop over for you and I hope our hot breakfast in the morning had you set right for your trip to the cape! We will be renovating at the end of the year and we will be addressing the issue you mentioned so please check back in in the new year!

John W
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Roundhouse Suites

Address: 891 Massachusetts Avenue, Boston, MA 02118
Phone Number:
Location: United States > Massachusetts > Boston > Dorchester / Roxbury / Mattapan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#55 Business Hotel in Boston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Roundhouse Suites 2.5*
Number of rooms: 92
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Also Known As:
Best Western Plus Roundhouse Hotel Boston
Best Western Roundhouse Hotel
Best Western Boston
Boston Best Western

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