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“Awesome Place to Stay” 5 of 5 stars
Review of BEST WESTERN PLUS Roundhouse Suites

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BEST WESTERN PLUS Roundhouse Suites
2.5 of 5 Hotel   |   891 Massachusetts Avenue, Boston, MA 02118 (Dorchester / Roxbury / Mattapan)   |  
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Ranked #65 of 77 Hotels in Boston
Fort McMurray, Canada
1 review
“Awesome Place to Stay”
5 of 5 stars Reviewed February 4, 2014

Stayed at this hotel for 4 nights while in town to see a hockey game. Not in the greatest location but it did not affect our trip in any way. Hotel staff were incredibly helpful and friendly. There is a free shuttle to places within a 2 mile radius of the hotel which was very helpful. If you are looking to go further there is a trolley tour that takes you almost any where you would want to visit in Boston (plus its very interesting). Because it was an off season we paid for one day and got a 5 day pass. Trolley tour was awesome. Rooms in this hotel were very nice and spacious- definitely a great value for what you recieve. All rooms were very clean and comfortable. No complaints about the complimentary breakfast. There is also a taxi driver names Wayne who provides services to this hotel. He has a very comfortable Yukon and is amazing and helpful. I definitely reccomend using him if you are cabbing anywhere ($12 almost everywhere and $18 to airport) Although the hotel is not in the greatest location it is still conveniently located. Overall experience was great and I will most definitely be staying here again if I ever return to Boston.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review, February 6, 2014
Dear Jhanna W,

Thank you for the five stars and glowing review! I recently went to a hockey game and really enjoyed!

We just started developing a relationship with Wayne and we have gotten good reviews on his service so thank you as I will share your review with him.

We hope to see you again!

Lisa
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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667 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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New Haven, Connecticut
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 3, 2014

My husband and I stayed 3 nights in the King suite which is very spacious. Besides 2 tvs you can also find a microwave and a fridge in the room. Upon arrival we received a welcome bag with chips, cereal bars and water which was a nice surprise. The staff is very friendly and helpful. we had a problem with the shower which was fixed immediately.
we made use of the free parking of the hotel but there is also a free shuttle service available which I would recommend as parking in Boston is very expensive.
breakfast was included in the price and included cereals, yoghurt, a waffle station, treats, eggs, sausage patties, bread/bagels, coffee and tea.
We had a great experience and would go back if we are in Boston again.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review, February 4, 2014
Dear ninetta0809;

Great is Awesome to read--thank you for such a nice review! Thank you for taking the time to write such a nice review of your recent stay!

We do hope you can stay again soon!

Lisa
GM
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Vero Beach, Florida
Contributor
14 reviews 14 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 2, 2014

Nice hotel with mostly suites which are two rooms, but only one bathroom Has a small refrigerator, a microwave, a safe. Unfortunately, they put us on the BW Rewards floor and the ice is two floors below. I have no idea why it is a rewards floor. Also, we had a draft from a bedroom window and they made no effort to correct once we complained.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review, February 4, 2014
Dear TripAdvisor Member!

I thank you for the four stars but from reading your review you were not happy. Please email me at rhgm@wnwhosptiality.com. I look forward to the opportunity to address your concerns.

An upgrade to the 6th floor offers you the option to have breakfast delivered to your room versus going to the breakfast room. Many guests enjoy that convenience as the guest rooms are so spacious.

I look forward to speaking with you further.

Lisa
GM
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Tpe
2 reviews
5 of 5 stars Reviewed February 1, 2014

It is an excellent place to stay. Clean & quiet room, free parking, nice hot delicious breakfast, shuttle bus. Near Harvard, MIT, Boston University. We enjoy very much during our 2 days stay. Highly recommendation to whoever visits Boston city.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review, February 3, 2014
Dear Singa Wang C,

Thank you so much for the five stars! The team and I so appreciate you recommending our hotel to Boston visitors.

We are in a great location as we are near the highway and we offer shuttle service to places of interest. So complimentary park and enjoy your stay!

Lisa
GM
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1 review
5 of 5 stars Reviewed January 28, 2014

Very nice hotel, great location, room was clean, staff was friendly. Had a suite (two rooms) It was perfect. Overall very pleased and would stay at this hotel when every I am in Boston. Only negative comment is internet was slow and could have more tv channels.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review, January 30, 2014
Dear Donna S,

Thank you very much for the five stars!!! The team and I appreciate you taking the time to complete a TripAdvisor review.

We hope to see you again!

Lisa
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2014

So this hotel is perfect if you are visitng with your kids in Boston - it was economical - a little off the touristy area but easily accessible if you want to go anywhere - ROOMY - FREE PARKING and FREE BREAKFAST! Definitely recommend.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review, January 28, 2014
Dear TripAdvisor Member,

Thank you so much for the five stars! I am glad youe njoyed your stay with us and that the team exceeded your expectations!

I agree as our rooms are spacious and the free parking and breakfast are less expenses one has to budget for travelling with family!

Thank you
Lisa
GM
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Portland, Oregon
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 24, 2014

being a best western member has it's perks and this hotel exemplifies this. the top floor room was spacious and had all the amenities needed for a long stay even tho we only got to stay a day. being provided a $20.00 shuttle to Logan airport was far better than trying to drive in or paying more for a taxi(thank you Wayne). it is pet friendly but hard to find a good place to relieve a dog used to grass.we used this stay as a simple safe way to get to Logan. there did not seem to be that much around unless you have a loved one in a boston hospital nearby.jennifer is the best front desk clerk. she will help with anything she can and in a chipper prof essional way.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMroundhouse, General Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review, January 25, 2014
Dear geejay564,

Thank you so much for the five stars! I consider myself fortunate to have Jennifer on my managment team! She sets the tone for the front desk.

I am glad you enjoyed your stay and enjoyed the upgrade to the 6th floor! We hope to see you again!

Lisa
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Roundhouse Suites

Address: 891 Massachusetts Avenue, Boston, MA 02118
Phone Number:
Location: United States > Massachusetts > Boston > Dorchester / Roxbury / Mattapan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#59 Business Hotel in Boston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Roundhouse Suites 2.5*
Number of rooms: 92
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Also Known As:
Best Western Plus Roundhouse Hotel Boston
Best Western Roundhouse Hotel
Best Western Boston
Boston Best Western

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