My husband and I booked a week in November around thanksgiving for a relaxing vacation/shopping trip, so we didn't want to spend a huge amount of money on a City Centre hotel. Also, we had stayed for a couple of nights in Braintree a few years back, and didn't want to have to travel loads in pot the centre each day. We arranged an airport transfer via the online form at a cost of around $10 each. This took a couple of goes to get a response and confirmation - apparently a problem with the online form. When we arrived at the airport we went to the information desk and got them to phone the hotel as my mobile phone had no signal. When the driver arrived, he was lovely to us and explained that he didn't have our booking so bit confused as to what went wrong there, but all's well that ends well.
On arrival, the hotel lobby looked bright and festive. Check in was quick and pleasant. We asked for a quiet room as I had read a couple of reviews mentioning some noise. Our room was delightful, and much bigger than we expected. We had a sitting area with wet bar (being British, I would call this a mini kitchen area, consisting of a sink, microwave, coffee maker, kettle, work top, and a fridge). The sitting area had a large sofa (this I think was a sofa bed), table, chairs and a huge TV. This let through some doors to a large bedroom, with huge bed, armchairs and another big TV. Plenty of drawers and hanging space for clothes, plus iron and board. Bathroom had full size bath and very
Bed was comfy, heard a bit of noise early morning, but not too bad.
Went into breakfast area. Plenty of seating. Breakfast choice was pretty repetitive, but quite generous. Fruit wasn't always topped up, but there was plenty of cereal, bagels, cakes, yoghurt. Nice touch having a waffle maker. The hot food wasn't hot at all. The sausage patties, scrambled egg were there every day, with the exception of one, where there were egg omlettes, were almost cold. When I asked a member of staff, she replied 'the warmers have been broken for ages'. Ok, so having to microwave your hot food wasn't a problem, but surely it's a bit if a health and safety issue not keeping food stored at the correct temperature. Whilst we were there, a couple of management checked in in the breakfast buffet, and I'm sure they were aware if the break downs, but didn't seem that bothered. A simple fixing of this should not have been ignored for ages. But overall the breakfast was ample to set us up for the day.
Coffee and hot drinks were available all day in the lobby, and hot soup was served for a Cooke of hours each late afternoon (although a couple of days there was no sign if the advertised soup?).
We used the shuttle a couple of times. Most of the drivers were lovely, but one was a bit 'grumpy', so we tended to avoid trips with him. The routes for the shuttle were a bit limited, but we worked around where we needed to go.
We had read some scathing reviews with regard to the location of the hotel. And we expected the worse. But for the reasonable price, what do you expect. Anyway, the location was pretty good. We felt very safe. We walked up to the South Bay shopping area in just over 15 mins. And from the, the subway station Andrew got us to other areas of boston (the shuttle bus goes to Andrew). We bought a week Link pass for the subway/bus system, what a great purchase. So most of the time we travelled around like this, and didn't bother with the hassle of waiting for the shuttle. There are bus stops just along the road from the hotel to take us to and from the subway, and we found that the bus timetables were very accurate! There were a few places to eat nearby, but we tended to eat in the City or in the South Bay shopping area. The HUGE liqueur store a few minutes walk from the hotel was amazing. Fab to grab a bottle of wine/few beers and take back to the room.
Did a bit of sightseeing in our week including Harvard tour, a visit to Salem, lots of shopping!, a few lovely walks, a trip to the Samuel Adams brewery (free tour - what a fab day - lots of free beer! - highly recommended!).
The computer/printer was handy. Managed to do our online check in for our return journey and print out boarding passes.
A good tip when going back to the airport is to take the free shuttle to the bus terminal on the Silver line subway (think I remembered this right). As we had our link pass, we were dropped off here with our cases and the airport bus took us straight to our departure terminal - so no need to book the $10 hotel airport transfer at all. Was very quick to get us to airport.
So all in all, the Roundhouse was a great value hotel and we were very happy with our stay, and would recommend it as a perfect base for a Boston vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.