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“Fabulous choice” 5 of 5 stars
Review of Ames Boston Hotel

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Ames Boston Hotel
4.0 of 5 Hotel   |   1 Court Street, Boston, MA 02108   |  
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Ranked #37 of 77 Hotels in Boston
Zurich, Switzerland
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Fabulous choice”
5 of 5 stars Reviewed October 7, 2013

I spent 3 nights at the Amey and the experience was thoroughly enjoyable. Excellent value for money, comfortable, stylish and yet minimalist room. Loved the Milton brown toiletries. Location couldn`t be better. Future guests will get to enjoy the lobby bar once it opens.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Takayuki S, Manager at Ames Boston Hotel, responded to this review, October 11, 2013
Thank you for the great review of your hotel. Our restaurant is under re-concept and looking for great things to happen. We hope to see you soon!!!
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842 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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Oragne County, CA
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 3, 2013

There were lots of things about the Ames that were everything you'd want in a luxury hotel. The location is excellent - close to everything you want to see in Boston and located right next to the T for sites too far to walk to. The decor is very modern, minimalist furniture and a clean color palette. The building itself is beautiful - tall windows with lots of light and a nice view of downtown. The bathtub was amazing - absolutely huge with fantastic toiletries. Dispute other reviews, we found the doorman, Derrick, to be very helpful and consistently present to open the door or answer a question we had about our plans.

However, somehow it doesn't add up to a comfortable stay. Our room (10th floor, double bed) was so incredibly small there was literally 12" of floor space surrounding the perimeter of the beds. I'm pretty sure the bathroom had more square footage than the bedroom. The minimalist theme continued with the linens - the beds didn't have top flat sheets, just the duvet. Your choice during the night was down duvet or nothing (although the a/c was wonderfully efficient). The lobby was more like the showroom for a minimalist furniture store.

Finally, the lobby staff wasn't friendly or particularly helpful. We had several questions about airport logistics and rental car returns - the directions to the airport weren't correct, the response to our request to assist in securing a minivan taxi was "come down tomorrow and we should be able to find something or you can just take two cars," and we received a similar answer to "ask again tomorrow" when we inquired about a late check out.

All in all, the Ames was nice looking but seemed empty and cold. For the cost, I'd prefer a warmer, more helpful, staff and a bigger room.

Of course, we may just not be cool enough to stay here...

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, Front Office Manager at Ames Boston Hotel, responded to this review, October 14, 2013
We're incredibly sorry you found our lobby staff to be unfriendly or helpful. If you could contact me at ames@amesbostonhotel.com so we could have more details I'll be sure to address your issues with the appropriate staff.
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New York City, New York
Top Contributor
105 reviews 105 reviews
20 hotel reviews
Reviews in 38 cities Reviews in 38 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 3, 2013

The negative reviews below seem to be looking for a resort or a "happening" place. I was perfectly happy to have a quiet, comfortable, clean room with no crowds lounging around in the lobby. It's a minimalist decor, so if you don't like that, you should stay elsewhere. The staff was friendly and helpful.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Takayuki S, Manager at Ames Boston Hotel, responded to this review, October 11, 2013
Thank you for your great comments regarding our hotel. We hope to see you soon!!!
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Dunkirk, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2013

Beautiful old building with a excellent modern interior.
Location was great for touring the city historic sites.
Staff was wonderful, very helpful with advice and recommendations.
Good restaurants are close by, tour buses stop in the same block, great view across the city from our room.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frances C, Front Office Manager at Ames Boston Hotel, responded to this review, October 2, 2013
Thank you for your review! Please come back soon, and reach out to me if I can assist with reservations!
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Burgess Hill, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

Excellent location, staff extremely friendly, modern and extremely spacious rooms. Have stayed at many hotels in Boston and The Ames is in my top 3. It had a very modern and contemporary feel and is ideally located for Boston's top sights.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frances C, Front Office Manager at Ames Boston Hotel, responded to this review, October 2, 2013
Yay! Thank you so much! I'm glad you enjoyed the staff, the room and the location! I truly hope you'll be back soon!
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Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 29, 2013 via mobile

Perfect location, 1 block from Faneuil hall (hill side for lunch- get there early & 26 North 4 breakfast). About 1 mile to river for jogs. Easy downtown Access. They are renovating bar & restaurant, when complete, I am certain it will be very very nice, like the rest of hotel. Lobby is small but staff is very accommodating. It's It is a downtown hotel which means early trucks, etc. Request a room not facing the street.

The room - spacious, very clean decor, modern, but comfortable. I had no problem with bedding and slept great. There is a glass wall separating shower from bedroom. Fun if your traveling with significant other, wouldn't take my family. There is a thick sheer you can pull though.

Would absolutely stay again & definitely better than a 3 1/2 star rating. Reasonably priced compared to others.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frances C, Front Office Manager at Ames Boston Hotel, responded to this review, October 2, 2013
Thank you for your review! We can't wait to have you back. We do have rooms that have frosted showers, so if you want to bring your family you can do so. Please email me at frances dot chin at amesbostonhotel dot com if I can help you with a future booking.
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 27, 2013

2 Down, 1 to go

I really wanted to like the Ames Boston Hotel. The location is great convenient to the T - Cambridge is just a 10 minute ride away - and the rest of downtown is within easy walking distance. But the problems with this hotel while not major, leave one with the distinct feeling that something is just "off" with the whole affair.

The Ames Boston Hotel (or ABH as the key cards use) has all the visible trappings of a modern upscale boutique hotel. The decor is best described as minimalist modern but comfortable. My room was a spacious corner suite with great views of the city, more than ample natural light, and details like a table that would easily seat four adults and comfortable couch. In short: amenities that would usually be reserved for a far more expensive space.

If I only had the architectural ascetics to go on, the ABH would be a 4 start hotel: great windows, good light, an original cast iron staircase ascends to most floors of the building. However, they just miss the details that actually make a hotel - well - a hotel. Door guys exist sporadically according a schedule unknown and unknowable to mortals. Upon checking in at the incredibly late hour of 5PM, the one person working the front desk transacted the checkin without so much as saying hello, or bothering to put his current phone conversation on hold, or even making eye contact. The restaurant and bar at the location are closed for no easily discernible reason. The generally absent and absent minded staff ghost about the place - leaving one feeling that ABH has more in common with the Overlook Hotel from "The Shining" than a standard modern upscale hotel.

Were it only to stop there, ABH could merely be a rough cut gem. But then one factors in the other issues: Internet/WiFi that has only two speeds -"unusable" or "frustrating"; "switches" around the room some that are connected to lights in a manner that turns shutting off all of the lights in a room into a video game like mix and match puzzle challenge. Around 5AM most mornings - the train runs close enough underneath the hotel that light sleepers could be woken. (At least I assume it was the trains, not sure what non seismic event could cause a vibration 8 floors up.)

Ultimately for the rate - ABH comes off more like a hotel trying to be the W but barely making it to A-Loft. Without the details taken care of, the value just isn't there.

Room Tip: I stayed in a corner room on a higher floor. It had *great* views of downtown.
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, Front Office Manager at Ames Boston Hotel, responded to this review, October 14, 2013
We're sorry that you found some aspects of your stay unsatisfactory. As our Doormen also assist our guests with their luggage to & from the room, luggage storage, & retrieval, sometimes they will be absent from the front. However, we strive to have the door attended at all times by either our Valets or management - so there is no excuse that the door wasn't covered during the prime time of 5pm.

Our restaurant was closed by ownership back in May due to falling business levels. We are currently working with management to open a new concept there & to start serving a continental breakfast again.

We're glad you enjoyed your spacious, comfortable room & liked the view. We know you have other options when traveling to Boston, so we'd like to thank you for choosing Ames. We appreciate it!
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Additional Information about Ames Boston Hotel

Address: 1 Court Street, Boston, MA 02108
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#26 Luxury Hotel in Boston
#30 Romantic Hotel in Boston
#45 Business Hotel in Boston
#50 Family Hotel in Boston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Ames Boston Hotel 4*
Number of rooms: 114
Official Description (provided by the hotel):
Ames, located in the beautiful and historic Ames building, inspires both modern style and old world sophistication. An experience rich with elegant interpretations, Ames is ideally located near historic Faneuil Hall and Beacon Hill. Boasting a vibrant restaurant and bar offering an atmosphere that is at once refined and playful, a state-of-the art fitness center and suites accented by dramatic, Romanesque arched windows and original fireplaces. ... more   less 
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Also Known As:
Ames - a Morgans Original Hotel Boston

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