We have been to the W in New York just for drinks many times and thought we would go to Boston and actually stay at the hotel for a short weekend for the bar, modern amenities and great service. Well, the bar was great, the room was cool and modern(although theTV cable reception was iffy) but the service was not good. We arrived on Saturday at 4:30 and the room wasn't ready. After 4 hours on the road from NYC I was ready to sit on the bed and watch TV. When asked, the front desk couldn't tell us when the room would be ready so we went to the bar for a drink that we had to pay for, no credit for the room not being ready at 3:30 at check-in time. After about 40 minutes I had to go back to the front desk to find the room was ready and she had forgotten to come get us. It was Valentines weekend and everyone seemed very flustered. They told us they would bring the luggage up shortly. An hour later we called down to remind them to bring it up for us so we could go to dinner. It was a last minute truip so we didn't have dinner reservations anywhere. The concierege was too busy (with more imortant guests?) to give us any real attention. He sent us on a wild goose chase for random unspecified restaurants on Nuberry St. in 20 degree weather. The next night he tried to do the same thing until we pressed him for details. We also called down for extra toiletiries which didn't arrive until hours later because we already went out to dinner.
The theme seemed to be "we are sorry but we are very busy". If you can't handle capacity something is wrong. The hotel was nice but without good service it is still just a room.
- Official Description (provided by the hotel):
- A sophisticated and modern all glass hotel located within the heart of Boston's Theater District, W Boston offers guests close proximity to the city's most famous theaters, the Boston Common, Boston's Public Garden and numerous award-winning restaurants. With the city's only bliss spa, a see-and-be-seen fireplace lounge, 24-hour gym, and destination nightclub, W Boston exudes a 24/7 lifestyle. Guests have access to W's signature Whatever/Whenever(R) service promise providing them with whatever they want - from Green Monster seats at Fenway Park to a personal shopper for navigation around Boston's luxe Newbury Street - whenever they want it, as long as it's legal! ... more less
- Reservation Options:
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- Also Known As:
- w Boston Hotel Boston