Just came back from 5 nights at the W Boston. Having been to W hotels in NY and Hong Kong, I've come to fully understand what makes these hotels unique. This was the only reason why we chose to try out the new W Boston for our stay in Boston. My level of expectation was where it should've been - outstanding service, outstanding attention to detail, outstanding decor and outstanding amenities. As soon as we checked into our room, I was left ill-satisfied on all accounts.
I will start off by saying that if comparing the W Boston to other hotel chains like the Sheraton or Hilton, it was a decent hotel. The room itself was very spacious. But I would've traded a smaller space for all the unique qualities that make it worthy of being called a W. If you have stayed at other W Hotels before, the W Boston WILL be a major disappointment.
Here is a list of the things that were subpar to a real W's standards:
The people that manned the front desk were just simply doing their jobs. They looked up your info, gave you your room key, and that's about it. Didn't crack a smile, didn't want to seem too friendly. The W Hotel's mantra is "Whatever, Whenever". I don't think the front desk got the memo.
As soon as we get to our room, my mind started buzzing around noticing all the little things that was missing in the so-called W room. Where were the automatic light buttons by the bedside? (you had to literally get up from bed all the way to the front door to shut the lights off. Boo.) Where were the cool modern gadgets? Where were the cool home furnishings? The decor in this room was very 'corporate' and 'business-man' like, which is FINE if we were staying at a Sheraton.
And there was a very strange wall hanging of a haunted forest next to the bed and a weird poem about ravens and birds printed on the inside bathroom wall. Definitely not romantic, and definitely not cool.
There were no slippers in the room and no toothbrush kits in the bathroom, so we had to call the front desk for those. They ran those up to our room in lightning speed, but they were supposed to already be in the room!
There was something "off" about the down comforter. My husband and I plopped down on the bed after a 6 hour bus ride, and i noticed thousands of tiny little feathers dancing in the air. And everytime we moved the comforter the slightest bit, (even just getting in and out of bed), the air would be filled with tiny feathers. I know that this is not a problem with high quality comforters, since they finished the seams with double and triple reinforcements. I saw the feathers on everything - the black nightstand, our water glasses, our clothes....
We took one look at the room service menu and we knew we would never be ordering food to our room during the stay. If you are on a corporate expense account, knock yourself out. But $28 for 2 eggs and potatoes? No thank you.
Also, the Bliss Spa was not opened yet. Major bummer. There should've been a notice about that on the starwood website, but there wasn't.
The gym was pretty small but not too many people were there during the hours we were working out, so we had the run of the place. It would've been nice if the gym were on a higher floor so we aren't looking out to a red brick building while we're working out. It's small things like this that make a hotel feel special. Another lost point here.
There is free wifi in the Lounge, so we would go there with our laptops in the morning. I was pretty surprised that they didn't have any food/drink service in the morning. They didn't open until noon. So where are we supposed to get our coffee from? The $9 drip coffee from room service? I would've been annoyed if I were on a business trip. But we were not, so we went across the street to Starbucks every morning.
The lounge gets packed at night and is very lively.
Our key card kept getting deactivated for some reason, and every time we went to the front desk to get it fixed, it was the same woman asking us the same questions. Either she didn't recognize us each time, or she was being an unaccommodating pain. I don't know which is worse. And never offered an apology for our inconvenience. Seriously?
Doormen - there were about 4-5 of them standing around the door at all times. But how is it that more than half the time we came in and out of the hotel, we opened those heavy doors by ourselves. More than half!
The one really good thing about the W Boston was the location. We found it convenient to everything. Also, the Rock Bottom Bar across the street had a great selection of beers and delicious food. Highly recommended.
Next time in Boston, we will stay at the Nine Zero hotel. This W Hotel was a total bust and overall very disappointing. Never again, W Boston!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.