After arriving at the hotel, I was happy with the appearance of the hotel. It is a fairly new property and the lobby area is nice with a lounge and sitting area near the registration area. I was happy with the friendly attitude of the desk clerk.
I checked in to my room and was pleasantly surprised with the room, minus the fact that the bathroom has a wall that is completely open to bathroom/shower area. Rather odd. I was traveling alone, so it was not a big issue for me, but if friends (and not a couple) are traveling together it may pose an issue if you are not comfortable with showering in front of your traveling companion. Just ask to make sure there is a secluded/private bathroom area. All and all I thought he room itself was nice.
I was in town for a get together and decided to come in a day early and stay at the W. I did some errands and went back to the hotel for a nap. The rooms are very loud from foot traffic outside the door. Constant banging of doors by cleaning staff makes it difficult to rest. I understand they need to clean rooms, but they do not need to slam every door upon their exit. For a new building, they should have rooms that are a bit more soundproof, or staff that is a bit more quiet.
I retired for the night and awakened to quite a reaction on my face, due to the mold growing in the vents in the bathroom. My eyes were so swollen from the mold that I had to go to the drugstore to get medication. It was just awful. I ended having to miss my gathering that day. I checked out in the morning and upon checking out explained the issue to the desk clerk. He asked me to send him photos to his personal email, which I did and that he would have a cleaning person check into the issue in the room and take care of it. He told me he would have a member of management contact me later that day. I never received a call from the management team, but received an email request to review the hotel. I took them up on their offer and that is what prompted a response from the manager - not the fact that the room I stayed in had a vent covered in mold. I find this to be poor poor customer service. The manager then told me that they never received my email explaining the issue. Even if they hadn't received my email, I had explained the whole situation tot he clerk upon checking out. So, there was no reason there wasn't a follow-up by the management team. Unacceptable. Granted this isn't the nicest hotel in Boston, but it was still over $250/night. There are far better hotels for less money, but the W supposedly prides themselves on customer service. Not the case with my situation. The manager/supervisor then contacts me again and says he didn't receive the photos I had sent a second time. So, they were sent again and I finally (several days later) get a response from him (Matthew) telling me that they are sorry for what had happened and that it couldn't possibly be the mold as they have strict guidelines in which they follow to prevent mold (obviously not true, due tot he fact that there was an abundance of mold within the vents in the bathroom.) Again, unacceptable.
The bottom line is that there is a mold issue and more importantly, there is a management/correspondence to customer issue problem.
If you don't have an allergy to mold, more than likely you will have no problems with the vents, but if you do have an issue at all, more than likely it will go unsolved by management or treated as if it isn't important enough to warrant a response for a couple of weeks.
I booked this through Priceline (and still $250!) so, maybe they don't treat Priceliners the same as they do a regular guest. Who knows. Just hope for the best and maybe you will have a problem-free stay. The hotel itself is very nice. Maybe if the staff all get on the same page with customer issues, it would be an all around great place to stay,
- Official Description (provided by the hotel):
- A sophisticated and modern all glass hotel located within the heart of Boston's Theater District, W Boston offers guests close proximity to the city's most famous theaters, the Boston Common, Boston's Public Garden and numerous award-winning restaurants. With the city's only bliss spa, a see-and-be-seen fireplace lounge, 24-hour gym, and destination nightclub, W Boston exudes a 24/7 lifestyle. Guests have access to W's signature Whatever/Whenever(R) service promise providing them with whatever they want - from Green Monster seats at Fenway Park to a personal shopper for navigation around Boston's luxe Newbury Street - whenever they want it, as long as it's legal! ... more less
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- Also Known As:
- w Boston Hotel Boston