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W Boston: Traveler Reviews

4.0 of 5
100 Stuart Street, Boston, MA 02116 (Downtown)
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W Boston
Ranked #36 of 76 hotels in Boston
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514 reviews from our community

Traveler rating
    228
    162
    72
    33
    19
See reviews for
Families
70
 
Couples
197
 
Solo
52
 
Business
126
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hollywood, Florida
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
“W Hotel brings real meaning to "Homecoming"!”
5 of 5 stars Reviewed November 8, 2012 via mobile

I have to take a moment to share how special the time was last weekend in Boston and how much I wanted to thank the W Hotel for such excellent hospitality and service!

Once again, every single staff member from the valet to the Concierge, to the front desk staff, to the Bellhops, and housekeeping; Were pleasant, helpful, supportive and exuded positive energy!

I especially appreciated the wonderful chocolates that was sent to my Suite to commemorate all of my stays at the W property's since be a SPG member!

Because your property is located in my hometown where I grew up, I will always have a very special place in my heart for you your staff, and the hotel.
It gives new meaning to the term; Homecoming.

Please know how deep my appreciation is for everything that you did to make my stay unforgettable!!!

Best Warmest Regards;
Mitch
SPG Lifetime Platinum

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask BabaDas about W Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGabree, Director of Operations at W Boston, responded to this review
November 10, 2012
Thanks for the awesome review, Mitch! I'm so happy that our Talent welcomed you home and took care of you with our brand of contemporary Boston hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Good value, Good location, Nice staff”
4 of 5 stars Reviewed November 7, 2012

Second time in Boston in the past few years and I liked the location of the hotel. It's one block the the Boston Common right in the heart of the theater district. From the hotel everywhere in Boston is basically walkable. Rooms are a little larger than most standard hotel rooms and are very clean. W prides itself on being trendy which in my opinion is somewhat of excuse to substitute fashion for quality but overall the hotel is an excellent choice for a quick trip to Boston. Also, the hotel is extremely dog friendly so if you're traveling with man's best friend you're in luck.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jrrm about W Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGabree, Director of Operations at W Boston, responded to this review
November 10, 2012
Thanks for the solid review. See you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Bad service, More like frat house, Terrible experience”
1 of 5 stars Reviewed November 4, 2012

I will never stay at a W Hotel again - especially the W in Boston. The staff is useless, the rooms are moderate at best, the walls are paper thin, the food is below average and the service is terrible. I was traveling on business with my colleague after escaping the devastation of Hurricane Sandy. We were looking forward to some sleep but couldn't get any due to the blaring music from the frat-like atmosphere in the room next door. After contacting management at 2 am, the music was turned off for a few moments then it resumed. We called again and the same thing happened. We were offered the opportunity to move into a new room at 3 am (REALLY?!) but declined the inconvenience. When we addressed the situation with the powerless young person at the front desk, she told us that the hotel followed protocol and that there was nothing they could do. As part of the Starwood brand, they should be ashamed of themselves.

Some other things to note:
-No local magazines in the room (had to go to the front desk)
-Front desk couldn't tell us where the best local shopping was
-They ran out of coffee and tea three times during our two-day conference
-They offer you points if you don't have your room cleaned (it's "environmentally friendly')
-They charge guests for Internet access
-There are no coffee makers in the rooms
-The hair dryers are cheap and useless
-Even on the 14th floor you can hear tons of noise from outside at night

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask GinaRubel about W Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGabree, Director of Operations at W Boston, responded to this review
November 10, 2012
Gina, thanks for the constructive feedback. I'm glad that we are working towards a resolution off-line and look forward to maintaining your loyalty to Starwood.
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1 review
“Concerned about trendy image, not customer service.”
1 of 5 stars Reviewed November 3, 2012 via mobile

The walls in this W are paper thin. I was traveling with my colleague on business to a conference at this hotel. We were not able to sleep well at all because of the nightclub that was happening in the room next to ours on the 14th floor. We complained but it made little difference. Management wrote us an apology note. Exhausted on our 2nd morning and facing a 6+ hour drive home, we discussed some type of reimbursement with the powerless front desk staff who stonewalled us and went into the back room to talk with the manager. Manager later came out but didn't address us at all. Strange customer service for a luxury hotel. Will never stay at an overly image-conscious W again - definitely not worth the cost, stress & exhaustion.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask LPOWERS234 about W Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGabree, Director of Operations at W Boston, responded to this review
November 10, 2012
Thanks for your feedback. And please accept my apology for the excessive noise. We do everything in our power to mitigate noise from inside and outside of the hotel but this is not always within our control. Thank you for your business and if there is anything I can personally do for you please don’t hesitate to ask.
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Henley-on-Thames, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Great hotel”
5 of 5 stars Reviewed November 1, 2012

Had a great stay at the W Boston earlier in the year. Great location in the city. Very stylish and funky hotel, with great little touches, exceptionally helpful and friendly staff staff. Made good use of their free shuttle bus within their 5 mile radius. Lucky enough to get a upgraded room. Very comfortable rooms although the bathroom lacked a little privacy when the room was in darkness and the light in the bathroom was on. Had no problems with regards to street noise as did other reviewers, but maybe we were just lucky Grat breakfast in the Market restaurant downstairs. Will definitely book into this hotel again if we travel back to Boston.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Paul G about W Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGabree, Director of Operations at W Boston, responded to this review
November 3, 2012
Hi Paul D.,

Thanks for the fab review. Sounds like you had an awesome stay – let’s do it again soon.
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Additional Information about W Boston

Also Known As:
w Boston Hotel Boston
w Boston Hotel
Address: 100 Stuart Street, Boston, MA 02116
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Onsen Hotels in Boston
#23 Romantic Hotels in Boston
#24 Luxury Hotels in Boston
#25 Business Hotels in Boston
#49 Family Hotels in Boston
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Our Boston Hotel makes its dramatic entrance into the fashionable and storied theatre district, an icon of contemporary sophistication. The W Boston Hotel looks forward to welcoming you. ... more   less 
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