Second time in Boston in the past few years and I liked the location of the hotel. It's one block the the Boston Common right in the heart of the theater district. From the hotel everywhere in Boston is basically walkable. Rooms are a little larger than most standard hotel rooms and are very clean. W prides itself on being trendy which in my opinion is somewhat of excuse to substitute fashion for quality but overall the hotel is an excellent choice for a quick trip to Boston. Also, the hotel is extremely dog friendly so if you're traveling with man's best friend you're in luck.

I will never stay at a W Hotel again - especially the W in Boston. The staff is useless, the rooms are moderate at best, the walls are paper thin, the food is below average and the service is terrible. I was traveling on business with my colleague after escaping the devastation of Hurricane Sandy. We were looking forward to some sleep but couldn't get any due to the blaring music from the frat-like atmosphere in the room next door. After contacting management at 2 am, the music was turned off for a few moments then it resumed. We called again and the same thing happened. We were offered the opportunity to move into a new room at 3 am (REALLY?!) but declined the inconvenience. When we addressed the situation with the powerless young person at the front desk, she told us that the hotel followed protocol and that there was nothing they could do. As part of the Starwood brand, they should be ashamed of themselves.

Some other things to note:
-No local magazines in the room (had to go to the front desk)
-Front desk couldn't tell us where the best local shopping was
-They ran out of coffee and tea three times during our two-day conference
-They offer you points if you don't have your room cleaned (it's "environmentally friendly')
-They charge guests for Internet access
-There are no coffee makers in the rooms
-The hair dryers are cheap and useless
-Even on the 14th floor you can hear tons of noise from outside at night

The walls in this W are paper thin. I was traveling with my colleague on business to a conference at this hotel. We were not able to sleep well at all because of the nightclub that was happening in the room next to ours on the 14th floor. We complained but it made little difference. Management wrote us an apology note. Exhausted on our 2nd morning and facing a 6+ hour drive home, we discussed some type of reimbursement with the powerless front desk staff who stonewalled us and went into the back room to talk with the manager. Manager later came out but didn't address us at all. Strange customer service for a luxury hotel. Will never stay at an overly image-conscious W again - definitely not worth the cost, stress & exhaustion.

Had a great stay at the W Boston earlier in the year. Great location in the city. Very stylish and funky hotel, with great little touches, exceptionally helpful and friendly staff staff. Made good use of their free shuttle bus within their 5 mile radius. Lucky enough to get a upgraded room. Very comfortable rooms although the bathroom lacked a little privacy when the room was in darkness and the light in the bathroom was on. Had no problems with regards to street noise as did other reviewers, but maybe we were just lucky Grat breakfast in the Market restaurant downstairs. Will definitely book into this hotel again if we travel back to Boston.