The walls in this W are paper thin. I was traveling with my colleague on business to a conference at this hotel. We were not able to sleep well at all because of the nightclub that was happening in the room next to ours on the 14th floor. We complained but it made little difference. Management wrote us an apology note. Exhausted on our 2nd morning and facing a 6+ hour drive home, we discussed some type of reimbursement with the powerless front desk staff who stonewalled us and went into the back room to talk with the manager. Manager later came out but didn't address us at all. Strange customer service for a luxury hotel. Will never stay at an overly image-conscious W again - definitely not worth the cost, stress & exhaustion.

Had a great stay at the W Boston earlier in the year. Great location in the city. Very stylish and funky hotel, with great little touches, exceptionally helpful and friendly staff staff. Made good use of their free shuttle bus within their 5 mile radius. Lucky enough to get a upgraded room. Very comfortable rooms although the bathroom lacked a little privacy when the room was in darkness and the light in the bathroom was on. Had no problems with regards to street noise as did other reviewers, but maybe we were just lucky Grat breakfast in the Market restaurant downstairs. Will definitely book into this hotel again if we travel back to Boston.

Read the reviews of this hotel and worried about the room and noise. Fortunately I got a great room (1104) quiet and relatively spacious for a hotel that is more like contemporary European minimalist hotels. Not a room to lounge about but comfortable for business purposes. Breakfast at The Market was tasty with lots of healthy choices. Staff is accommodating. Hotel is located close to the subway, Suffolk Law School and New England Law
School. Would return.

We stayed here for a couple of nights with friends at the start of a tour of New England. The welcome and service was lovely, and staff were very helpful and informative. We even returned from a short walk to find the most delightful little cupcakes and a card in response to the staff finding out that one of our party were celebrating an event.
Our room was very well appointed, spacious and stylish. The bed was really comfortable and we were expecting a nice an excellent night's sleep. However, the street noise was really loud and the room didn't appear to have any sound-proofing against it.
Our friends had a very strange room (609). Comfortable and well-appointed, but really more of a dog-leg corridor with a box-room at the end of it, so most of the space was corridor. Comfortable furniture but avoid this unless offered a really good deal.