The walls in this W are paper thin. I was traveling with my colleague on business to a conference at this hotel. We were not able to sleep well at all because of the nightclub that was happening in the room next to ours on the 14th floor. We complained but it made little difference. Management wrote us an apology note. Exhausted on our 2nd morning and facing a 6+ hour drive home, we discussed some type of reimbursement with the powerless front desk staff who stonewalled us and went into the back room to talk with the manager. Manager later came out but didn't address us at all. Strange customer service for a luxury hotel. Will never stay at an overly image-conscious W again - definitely not worth the cost, stress & exhaustion.
- Also Known As:
- w Boston Hotel Boston
- w Boston Hotel
Phone Number:
Region:
United States >
Massachusetts >
Boston
> Downtown
Amenities:
Business Center
Fitness Center
Pets Allowed
Restaurant
Room Service
Suites
Wheelchair access
#6 Onsen Hotels in Boston
#23 Romantic Hotels in Boston
#24 Luxury Hotels in Boston
#25 Business Hotels in Boston
#49 Family Hotels in Boston
Price Range:
$$$
Hotel Class:4 star (4*)
- Official Description (provided by the hotel):
-
Our Boston Hotel makes its dramatic entrance into the fashionable and storied theatre district, an icon of contemporary sophistication. The W Boston Hotel looks forward to welcoming you.
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