I'm actually writing this Thank You letter from 30,000 feet from my Delta return flight while the feeling of my W Boston bliss still resonates strongly! I came in just for a few days to visit my Mother who recently came out of some rather serious back surgery. (she is recuperating excellently). This was my first visit to The W Boston and I was far far from disappointed as it lived up to the accolades my fellow Platinum friends that have stayed with you have shared with me.
Perfect location on Stuart St, a beautiful sculptured glass sphere rising up against the back drop of the older buildings of the city. Truly breathtaking! The Wheel's Crew welcomed me as I arrived Friday afternoon. Sometimes I feel the Wheel's staff do not get the "props" they deserve as they are always the very first "impression" a Guest encounters upon arrival at a W Property. Lenny and Leonardo impressed me with their Boston cheer and exuberance! I felt very W-elcomed by their enthusiastic energy! Next, Jen at The Welcome Desk, checked me in with her youthful sweet warm charm. Bill that quality struck me the strongest throughout my stay. I do not make that statement lightly. Your Talent team - everyone that I encountered, (from the Bar staff to House Keeping to the Doorman) had the most authentic kindness and candor. I felt every experience as a reflection of a true human dealing and not some "Role" they were playing. Everyone made direct eye contact, had a warm smile, and a kind exchange. That is unique to your Property. It's a direct effect of the fact that they so obviously LOVE the environment they work in and they take pride and respect in being part of your team. I'm not even kidding, I feel like I made some new friends! lol
Your Concierge, was so down to earth and charismatic that my 74 year old Mother couldn't stop raving about her the whole weekend. They bonded together while we were hanging out in the front Lobby Saturday morning. Her name is Jennifer Boucher. I also want to recognize Frank Ibanez my In-room dining server. He was exceptional and spot on with excellent service! Growing up just outside of Boston in Newton, and attending Northeastern University, I have come to know Boston as my hometown. It makes sense that I truly felt "home" staying in your Properties "Blue-blood Bostonian" care! I promise I will do you justice with my W-ord of Mouth recommends to my fellow CEM/Plats!
- Also Known As:
- w Boston Hotel Boston
- w Boston Hotel
- Official Description (provided by the hotel):
- Our Boston Hotel makes its dramatic entrance into the fashionable and storied theatre district, an icon of contemporary sophistication. The W Boston Hotel looks forward to welcoming you. ... more less
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